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2.0
Made a reservation with a confirmation number . Called to confirm the address hours later before the pick up only to be told they didn’t have a car for me . When I asked when they planned on letting me know they didn’t have a responseReviewed 28 Feb. 2023
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1.9
We were promised a vehicle that I reserved a few months ahead of time as I knew about the shortage of rental vehicles When we arrived after our flight arrived, there were no more vehicles for us to rent, nor was there anything a supervisor could do despite having multiple cars from corporate on the lot. (The young man at the desk said that they were no longer associated with corporate). He called the supervisor only after I repeatedly asked him to do so, and even then, there was nothing they could do, leaving us stranded at the airport unable to get to our final destination that night. They wouldn't comp us for our hotel stay and Uber to get to the hotel, which was booked THAT night (as our Airbnb was about 90 minutes away and we had NO vehicle to get there). Awful experience, awful company. Never again will we book with Hertz. Unprofessional and inexcusable.Reviewed 5 Oct. 2021
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10.0
Great experience, super expensive for 1 day rentalReviewed 3 Oct. 2021
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7.9
Staff were helpful and rental check in/out was quick and easy. No pickup in this location.Reviewed 25 Sep. 2021
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1.9
Drove out there to find out they sent a verification of a car that wasn't event. Non apologetic and made me feel like this was somehow my fault. Bad systems=terrible customer service.Reviewed 21 Jul. 2021
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2.0
Cons:Didn’t end up renting from them because they wouldn’t accept my debit card. I was a local renter and didn’t have return flight info (obviously) so they wouldn’t rent to me. The agent behind the counter was also pretty rude.Reviewed 4 Jul. 2021
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4.0
Cons:The vehicle that I rented and received a confirmation for, was not really available. In fact, they had zero vehicles available and yet their availability on Kayak never changed. Apparently you can’t rely on this website to be current and accurate. Very disappointed.Reviewed 25 Jun. 2021
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6.0
Cons:The car smelled like cigarette smoke and had bad suspension.Reviewed 22 Jun. 2021
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8.0
Pros:Renting a van with unlimited mileage for their price was a great deal. The office manager I dealt with was capable and professional.Cons:The office closed at 6:00, and I was ready to turn the rental in at 6:30. It would have been nice to have some sort of drop box. As it was, I had to make a separate trip in at 8:00 the next morning.Reviewed 16 Jun. 2021
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8.0
Cons:Two things-a car that was a bit cleaner, and the store open on Saturday for an early return.Reviewed 13 Apr. 2021
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2.0
Pros:They did not have a car for us at all!!!! NothingCons:Don’t take money for cars that you do not haveReviewed 11 Apr. 2021
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2.0
Cons:They didn't have the cargo van I rented. They called day of, saying they wanted to "save me the time" of coming to get it. I asked if they could locate one at another location and they told me I could call around. I did--no luck. I ended up having to rent an actual moving van and pay an extra month for being late. The representative didn't even apologize--just acted like it wasn't his problem. Appalling lack of customer service. :-(Reviewed 8 Mar. 2021
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