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2.0
Picking up the car was a nightmare. The line was long, the attendants were inattentive and unapologetic. When the attendants could not help me with a very simple matter, I had to call the company who tried to upsell me at least five times. Then I had to finish the transaction at the desk. The attendant mumbled while trying to upsell me at least five more times. I finally had to call my husband over so we could both listen and be on guard for being taken advantage of. This is my second back experience with Hertz. I believe it's not just bad luck, it's bad company practices. I will be switching to a different car rental service.Reviewed 11 May 2023
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2.0
I received an electric car which I did NOT ask for, they said the car was charged to 85% when it was barely charged to 15% which almost left us stranded trying to get to our hotel. I was charged twice. Once when I booked it and again when I picked it up and I told her that and she brushed it off.Reviewed 5 May 2023
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10.0
The agent at JAX (Jessica) was very helpful and friendly. The agent at the drop off was also very nice.Reviewed 5 Apr. 2023
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10.0
Inside rep was great. The outside of the car was dirty and the front of the car was covered with dead bugsReviewed 10 Feb. 2023
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6.0
Long walk with luggage to get car.Reviewed 19 Jan. 2023
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2.0
charged me $100.00 to cancel booking one month out.Reviewed 24 Dec. 2022
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8.0
Friendly man at counter.Reviewed 3 Aug. 2022
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8.0
Pickup was fairly easy. My rental had a bottle of water in it. At first, I thought it was for me for my drive. Upon closer inspection, the tabs were broken and it appeared as though someone had taken a small drink. Needless to say, I threw it away. There was also no customer service agent in the car area for questions. Return was very easy. I was instructed to just leave the key inside the car and go. My receipt was emailed.Reviewed 20 Jun. 2022
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10.0
Quick and easyReviewed 13 Jun. 2022
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4.0
We overpaid, would not apply our AARP or AAA. Told us to do when we returned car; we tried and they told us should have done in the beginning. We ordered Mazda 4 door and got a small SUV with terrible suspension and poor AC (in hot and humid Florida). DisappointingReviewed 22 May 2022
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6.0
Ridiculous that a spouse cannot automatically also drive the car (without paying $14 a day extra).Reviewed 10 May 2022
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8.0
Hertz is normally very efficient and professional. This time, the check-in agent was a bit cocky and the vehicle was a bit dirty. Not the excellent Hertz standard that I am used to.Reviewed 4 May 2022
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