No line to pick-up; drop-off was super easy. A little expensive, but that's to be expected one-way at the last minute.Reviewed 25 Jul. 2022
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2.0
The staff at the Jacksonville location were very rude. Charged for prepaid fill up, without going over the disclosures. When I stated I wanted to decline, the woman stated, “ you don’t need to get confrontational.” She did not say anything about charging for gas. This is all after I stood at the counter for 10 minutes while she was on her phone and I was the only one there. Very disappointed. I will do whatever I have to to avoid ever using Payless again.Reviewed 1 Jun. 2022
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5.9
Be prepared to wait 30-45 minutes in the garage for your vehicle to be brought out, this is after waiting in the line at the counter inside.Reviewed 27 Jul. 2021
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8.0
Pros:Staff was friendlyCons:have more personnel behind the counter.Reviewed 7 Jun. 2021
Pros:Car was good. Drop-off smooth and efficientCons:Pick-up took a long time to get the contract and then go get the car.Reviewed 23 Oct. 2019
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2.0
Cons:No representative at desk to rent cars. Did not answer phone calls. Had to rent with another company at the airportReviewed 15 Jan. 2019
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2.0
No one at counter waited for 20 min then rented elsewherePros:Nothing to gauge l.Cons:Jacksonville airport. No one at counter. Four people in line waited 20 minutes. Rented from dollar next door and was leaving and still no one there. Will never use againReviewed 13 Jan. 2019
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4.0
Cons:Something wrong with the car (Chevy Malibu). A LOT of exhaust came into the passenger compartment when the car was stopped or idling. Notified payless when we dropped off the car, but attendants did not seem to care and I doubt they wrote the vehicle up for maintenance.Reviewed 8 Dec. 2018
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6.8
Pros:No issues with the vehicle. Upgraded to a van due to no invetory of a full sizeCons:Waited 70 minutes to check out vehicle since there was only representative at the counter. Dropped off vehcile at 7:50 pm was told to chek in at the terminal counter, Waited another 25 min to chek in the vehicle due to the same circumstances.Reviewed 5 Dec. 2018
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8.0
Pick up - terriblePros:Most of it was good. thank you.Cons:I had to wait at the parking garage for almost 40 minutes to get the car! It was a huge disappointment because I did not have much time on this trip. The system they are using there does not seem to be very efficient.Reviewed 13 Sep. 2018
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10.0
Cons:The rental fee for two child seats was very expensive $50.per car seat.Reviewed 23 Jul. 2018
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