2.0
Class of car selected was not available, had to wait 2 hours for car. Long lines and nobody was that helpful in making this an easy pickup process.Reviewed 17 Apr. 2023
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2.0
The rental pickup at the Jacksonville airport took almost an hour.Reviewed 4 Apr. 2023
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2.0
Customer service was terrible. Typically use Avis, but after the woman told me maybe I should “just call Uber”, and offered no helpful insight other than sending me on a goose chase to every competitor. Finally the NEW EMPLOYEE explained the situation and fixed everything. He was great, but the woman with no personality and terrible customer service/sarcasm should have stayed home. Last year, cars were being thrown at me to travel and run covid units. This year I was spoken down to and ridiculed…. Despite having a one way flight coming home from the hurricane I drove away from last month. People are just rude and she was the worst part of my experience from start to finish, Hurricane and cancelled flights included.Reviewed 3 Nov. 2022
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2.0
I was charged double for a vehicle I paid for same day when I should have gotten money back for dropping it off earlyReviewed 7 Oct. 2022
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10.0
Everything was excellent! Highly recommendReviewed 24 Jun. 2022
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4.0
No other rental car counter had a line as long as Avis. We waited for almost an hour to get to the front to get our car. Then they add on all these hidden costs, inflating the final price way beyond what the reservation price was set at. Very frustrating.Reviewed 4 Apr. 2022
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10.0
Too expensive and I had no choiceReviewed 6 Mar. 2022
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10.0
FlowReviewed 5 Mar. 2022
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2.0
Was not stated in booking that a credit card had to be used vice a debit card. I don't normally carry many credit cards on me so this could of been interesting if I didn't have one available. Took over an hour to receive car from valet. So my 24 hour reservation just turned into 23.... overall very poor experienceReviewed 4 Jan. 2022
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2.0
They tried to scam us by charging a cleaning fee of $450 for smoke…but we don’t smoke! It’s a scam, be careful renting here!Reviewed 22 Oct. 2021
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3.9
Gave me a car that had oil leaks Had to add oil twice Had to call Avis roadside service to tell them that their car was leaking oil and the indicator lights kept coming on Was directed to a conference center where I had to hunt for a telephone booth side Avis office to exchange the car Never was given credit for the oil I purchased.Reviewed 14 Sep. 2021
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3.9
Be aware of what you are renting. We requested a six seater with room for luggage. Got a Ford Explorer, which fit six, and two pieces of luggage. That was what was depicted from the listing. Technically correct, but not a good fit for us.Reviewed 14 Aug. 2021
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