4.0
Truck wasn’t cared for and seems far older than it is. Didn’t have windshield washer fluid in it which suggests routine maintenance is skipped. Also had to wait forever to pick it up.Reviewed 18 Feb. 2023
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4.0
Took two hours to get a rental car…their system for assigning cars and arranging insurance was slower than any other rental car company we have used.Reviewed 20 Dec. 2022
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2.0
I have never been assigned such an old and poorly maintained car. The car was out of windshield washer fluid which turned to be not safe when we happened to need it. I was expecting a better car from a tier1 car rental company like Hertz, very disappointing.Reviewed 24 Oct. 2022
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10.0
Carpet could have been a bit cleanerReviewed 22 Sep. 2022
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10.0
Need to clean their cars a bit better as inside of windshield was filthy. But they did upgrade me at no extra cost which was nice!Reviewed 25 Jul. 2022
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8.0
Very nice counter lady , but there was only one….many people in line , had to wait about 30 minutes to do paperwork before pickup….Kauai that’s why , but still……Reviewed 10 Jul. 2022
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2.0
My rental experience in Kauai was very poor, in stark contrast to a very positive experience I had with Hertz in Maui. We paid more in Kauai for less rental days and received a much more inferior vehicle. It was six years old, had no car play, and was covered in dings and some rust. But the worst part was the customer service. The rep wasn’t friendly at all. She added charges to our rental for roadside service and insurance, even though I didn’t agree to them. When it came to roadside service, she asked do you want the “Good,” “Better,” or “Best” package? She never said I could choose none of the three. Then I had to sign the credit card terminal before seeing what I was agreeing to. It was only after signing that she gave me the itemized rental agreement. I complained about the charges to someone else, and they eventually removed them. But the rep who helped me this time was also rude and even condescending. She asked me why I agreed to the charges if I didn’t want them, even though I already told her I didn’t agree to them. Then she told me, “you need to read the contract before you sign.” As I mentioned earlier, the credit card terminal they have you sign doesn’t show or itemize what you’re agreeing to. Bottom line: I would NOT rent from this Hertz location again.Reviewed 8 Jul. 2022
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10.0
Exceptional visit! Helpful staff. Quick and easy booking, pickup, and drop-off!Reviewed 23 Jun. 2022
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6.0
It took too long waiting inline to pick up the car.Reviewed 12 Mar. 2022
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2.0
My car broke down in a very dangerous highway and they took a while to get me transportion. No fees waived or anything at least for the inconvenience. Really messed with my vacation!Reviewed 26 Jan. 2022
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2.0
Hertz packed our threesome family into a Chevy Spark. As unsafe and uncomfortable as this was, we were determined to make the best of it. We would've appreciated a little better customer service than what we were given initially at Lihue, Kauai.Reviewed 24 Dec. 2021
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4.0
i was given a camaro, 2 doors, not good, cant easily fit big luggage in the trunk and through the door to the back seat. I don't like sports cars. I also asked you guys to include my gold membership with hertz so i could just get car and not stand in line and no one ever replied to my email.Reviewed 15 Dec. 2021
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