Book Hertz car rentals in Lihue

Cons: Not enough staff at check in and drop off.

Pros: The pricing was good. The ease of getting into the car and driving out of the rental car center was easy. The drop-off was easy.

Cons: The upgrade options were SIGNIFICANTLY more expensive - but that's ok for the most part since I got what I wanted. What was most unfortunate was that I was not allowed to link this reservation with Hertz through Kayak to my Hertz Gold account. As an added result, we were not able to add an extra driver without asking to pay an extra $18 or so per day. There didn't seem to be a lot of care or concern about our experience with regard to this.

Cons: Worst rental location one can imagine, terrible customer service, they charged me for two days instead of one and i spent hours resolving it.

Pros: Dropping the car off went smoothly.

Cons: Check in took over an hour. Car was filthy inside and out with stained seats and a broken grill. While it had a COVID Clean sticker on it, the inside was filthy. No way had it been cleaned. We will not use Hertz again.

Pros: Staff not available. Not flexible to our needs. Had to wait and told us we did not have a reservation Then after about 20 min she said she found. Also said didnt have a car big enough, we walked thru the lot, many large vehicles available. Only needed car one day, tried to change order

Cons: Better training and flexibility

Cons: Pre pay gas wasn’t explained and we ended up spending too much for half a tank