Book Hertz car rentals in Lihue

Reviews for Hertz in Lihue

Recent reviews

Traveler rating

Wonderful

6

Very good

6

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

6

8.0

The rental location is really convenient if you are staying at Kauai Beach Resort, because that is where the rental office is located. We found this rental location on Kayak and thought it was located at the airport in Lihue. Luckily for us, we were staying at the KBR. We did have to take a $20 dollar cab each way. So the deals that were close in price (less than the $40 difference in Airport location vs off-site), are the ones we would have chosen.Reviewed 19 Nov. 2022

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8.0

Beams on the car were weak! Footbreak was oldfashioned.Reviewed 18 Nov. 2022

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4.0

Car was picked up at a resort located 3 miles from airport--Hertz office, but no transportation was provided. We had to pay to get there. $44 each way (3-miles from LIH) or pay $150 drop-off fee. This was not disclosed at time of online reservation. Car was not clean and seemed old. Did not have opportunity to discuss with rental rep. as they were busy with another customer. Additional fees/taxes were added, even though this was a PRE-PAID rental that INCLUDED TAXES.Reviewed 7 Nov. 2022

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2.0

I have never been assigned such an old and poorly maintained car. The car was out of windshield washer fluid which turned to be not safe when we happened to need it. I was expecting a better car from a tier1 car rental company like Hertz, very disappointing.Reviewed 24 Oct. 2022

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10.0

Exceptional visit! Helpful staff. Quick and easy booking, pickup, and drop-off!Reviewed 23 Jun. 2022

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2.0

Hertz packed our threesome family into a Chevy Spark. As unsafe and uncomfortable as this was, we were determined to make the best of it. We would've appreciated a little better customer service than what we were given initially at Lihue, Kauai.Reviewed 24 Dec. 2021

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4.0

i was given a camaro, 2 doors, not good, cant easily fit big luggage in the trunk and through the door to the back seat. I don't like sports cars. I also asked you guys to include my gold membership with hertz so i could just get car and not stand in line and no one ever replied to my email.Reviewed 15 Dec. 2021

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10.0

Pros:Price was lower than quoted. I had a small accident with two small dents and they were very reasonable.Reviewed 19 Aug. 2017

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5.2

Hertz needs a better workflowPros:The car was fine. The staff is very reasonable and friendly given the challenge at the Lihue-Kauai location.Cons:The shuttle buses are too small to accommodate the demand after a flight arrives, so you may have to wait several shuttles to get onboard and to the rental car location. Once there, the line is slow--- not uncommon for rental agencies, but one would think they could figure this out. Most damning, After waiting in line for the rental car and getting the paperwork finalized, we had to wait another half hour for the car to be ready. They said it was being cleaned. We waited with another 40 people. There has got to be a better way to run this location. There's either a management problem or a shortage of employees.Reviewed 14 Aug. 2017

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2.0

Terrible rental in Kauai-avoid Hertz!Pros:The car was fine but the experience of picking it up in Kauai was so miserable I don't think I would ever use Hertz again. We were told there were no cars when we arrived at the lot. A smug agent informed people that the agreement was for a car sometime that day and not at any particular time. What a way to start your vacation in paradise. It took a long time before they even would predict when a car might be available. Then I was told a car was on the lot but I would need to wait for it to be cleaned. Inconsiderate and incompetent service. A large group of really unhappy customers basically begging to take any car they could find. No apologies.Cons:See above.Reviewed 13 Aug. 2017

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3.6

Waited 90 minutes for car that was not even ready!Pros:The Dodge Journey had decent air conditioning; really can't think of othe positives.Cons:In Lihue, I waited over 90 minutes in line at Hertz and then when they told me what vehicle I had, I eventually found it in a long line waiting to be cleaned. Our family was very hungry so we were able to convince them to let us take the car dirty.Reviewed 13 Aug. 2017

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6.0

Cons:Poor customer service. Agent on check in was rude & very unfriendly.Reviewed 30 Jul. 2017

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• How much does it cost to rent a car from Hertz in Lihue?

  On average a rental car from Hertz in Lihue costs C$ 75 per day.

• What is the most popular rental car from Hertz in Lihue?

  Luxury (Ford Crown Victoria or similar) is the most frequently booked rental car type from Hertz in Lihue.

• How many car rental locations does Hertz have in Lihue?

  Hertz has 2 rental locations in Lihue. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Lihue airport (LIH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Lihue airport (LIH)?

  Yes