Book Hertz car rentals in Lihue

Reviews for Hertz in Lihue

Recent reviews

Traveler rating

Excellent

23

Good

17

Okay

18

Mediocre

15

Poor

0

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car was cleangreat experience

pick up the carlocation was closed

car availablewrong location

rented a carcar was dirty

friendly staffcredit card

customer servicenever rent

pick up and drop

10.0

Pros:Price was lower than quoted. I had a small accident with two small dents and they were very reasonable.Reviewed 19 Aug. 2017

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5.2

Hertz needs a better workflowPros:The car was fine. The staff is very reasonable and friendly given the challenge at the Lihue-Kauai location.Cons:The shuttle buses are too small to accommodate the demand after a flight arrives, so you may have to wait several shuttles to get onboard and to the rental car location. Once there, the line is slow--- not uncommon for rental agencies, but one would think they could figure this out. Most damning, After waiting in line for the rental car and getting the paperwork finalized, we had to wait another half hour for the car to be ready. They said it was being cleaned. We waited with another 40 people. There has got to be a better way to run this location. There's either a management problem or a shortage of employees.Reviewed 14 Aug. 2017

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2.0

Terrible rental in Kauai-avoid Hertz!Pros:The car was fine but the experience of picking it up in Kauai was so miserable I don't think I would ever use Hertz again. We were told there were no cars when we arrived at the lot. A smug agent informed people that the agreement was for a car sometime that day and not at any particular time. What a way to start your vacation in paradise. It took a long time before they even would predict when a car might be available. Then I was told a car was on the lot but I would need to wait for it to be cleaned. Inconsiderate and incompetent service. A large group of really unhappy customers basically begging to take any car they could find. No apologies.Cons:See above.Reviewed 13 Aug. 2017

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3.6

Waited 90 minutes for car that was not even ready!Pros:The Dodge Journey had decent air conditioning; really can't think of othe positives.Cons:In Lihue, I waited over 90 minutes in line at Hertz and then when they told me what vehicle I had, I eventually found it in a long line waiting to be cleaned. Our family was very hungry so we were able to convince them to let us take the car dirty.Reviewed 13 Aug. 2017

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6.0

Cons:Poor customer service. Agent on check in was rude & very unfriendly.Reviewed 30 Jul. 2017

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8.0

Pros:They were quick to pick us up from the terminal and the staff were very friendly.Cons:We had a warning light appear and could not reach the national or local office for assistance even after many attempts.Reviewed 29 Jul. 2017

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7.6

Way better than ThriftyPros:No hard sell to upgrade like I've gotten from Thrifty at Lihue airport. Easy pick up and drop offCons:Car had a few dings but I've learned to take a complete photo/ video survey of my Rental cars ever since renting from Advantage rental in Orlando. Never had problem with HertzReviewed 20 Jul. 2017

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9.6

Great car no problemsPros:No issues.Cons:NothingReviewed 17 Jul. 2017

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3.6

poor car rental experienceCons:extremely long lines during pick-up slow processing of a car rental booked and paid for in advance only one car optionReviewed 12 Jul. 2017

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10.0

Hertz RentalPros:Fast and efficientCons:NoneReviewed 12 Jul. 2017

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6.0

NOT HAPPY - OverchargedPros:The car was exactly what we reserved, which we greatly appreciated.Cons:We were quoted a price for the exact period of the rental (11 days). When we got the final bill, we were charged that amount for one week PLUS an additional amount totalling more than $100 for the 4 days. NOT HAPPY!!!Reviewed 9 Jul. 2017

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5.2

ReviewPros:Car was cleanCons:Waited two hours for a carReviewed 7 Jul. 2017

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More

• 4.8 /10Payless Car Rentals at Lihue
• 2.0 /10Budget Car Rentals at Lihue
• 5.4 /10Thrifty Car Rentals at Lihue
• 8.9 /10Alamo Car Rentals at Lihue
• 9.0 /10Enterprise Car Rentals at Lihue
• 5.8 /10Dollar Car Rentals at Lihue

• Has the Hertz rental car policy in Lihue changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Lihue?

  On average a rental car from Hertz in Lihue costs C$ 170 per day.

• What is the most popular rental car from Hertz in Lihue?

  Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Hertz in Lihue.

• How many car rental locations does Hertz have in Lihue?

  Hertz has 1 rental location in Lihue. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Lihue airport (LIH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Lihue airport (LIH)?

  Yes