Book Enterprise car rentals in Lihue

Cons: I rented a full-size car and they gave me the Chevy Cruze which is a compact car. The car had 25k miles on it, was very beaten up and dirty. When I rented it online, I knew it was less than 2 miles from the airport but they didn't say there was no shuttle bus to this location. We hopped on their shuttle bus only to find out we got taken to a wrong location. We had to return to the airport and take a taxi to the right location.

Cons: The location did not offer airport service and did not note that in the reservation. The personnel were great to get us from the nearby offsite airport location at pickup, and were kind enough to get a cab for us on the return.

Cons: When I arrived at the airport, I waited for 30 minutes for a shuttle to the rental office where I was told that I had to take a shuttle back to the airport where I could pay to take a taxi to the rental office in town. I was very disappointed by the customer service in Kauai!

Cons: When I arrived at the airport, I had to wait 30 minutes for the bus to the rental office and when I arrived there, I was told that the car was at the office in Lihue and that I would need to returm back to the terminal and then take a taxi to the other office. This was a huge inconvenience and waste of my time!! This customer service is unacceptable as the advertisements state that they can pick you up!

Cons: Took the airport-car agency shuttle, was told I was at the wrong location: I was at the airport location and my reservation was at the off-airport location. Had to return via shuttle and then pay for a taxi, fortunately about the same distance from the airport so it was relatively cheap. ($12) On car return, found out the off-airport location was actually supposedly closed during BOTH my pickup and return times. Had to return at the airport location and incurred a drop-off charge of $25. Dropoff person said it will probably be reversed if I called. Not sure how I got the car reserved in the first place, guessing someone needs to update their rental parameters.

Cons: We booked a luxury class vehicle 3 weeks prior to our arrival. When we arrived for our rental we were told they don't have luxury vehicles at that location. We were given a 2 door jeep instead. This did not work for us since we have a 1 year old with a car seat and 4 adult passengers, which is why we "reserved" a large vehicle. Nobody told us anything about this until after we paid and then shown our vehicle. This was completely unacceptable. A simple phone call prior to our arrival or at least tell us when we arrive at the rental agency, not after we paid.

Cons: If you put in the airport for pick up it should be really clear that the re talk location is a cab or uber away

Cons: Nothing

Cons: When I booked car rental with third party vendor, I expected car rental to be at airport. It was not. There was no shuttle to/from the location. That became a problem.

Cons: The drop off is different than where the signs direct you. The airport signage should be better for the companies that are not in the main return area.

Cons: Biggest issue was that the car was booked for a holiday date at a location that was closed on holidays. This should not happen. I, and many others were impacted by this. I don't know whether this was the responsibility of Enterprise or Kayak but it made the rental harder and more expensive. Very frustrating. It makes me hesitant to use either firm again for car rentals. Car itself was fine,

Cons: Farther away from the airport than every other car rental place.