Book Enterprise car rentals in Lihue

Reviews for Enterprise in Lihue

Recent reviews

Traveler rating

Excellent

27

Good

5

Okay

2

Mediocre

3

Poor

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airport locationstaff was very helpful

car availablecustomer service

car was greatgreat customer

get the carpick up and drop

great servicegreat price

10.0

Pros:EXCELLENT SERVICE! THANK YOUReviewed 5 Jun. 2021

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10.0

Pros:Staff was friendlyCons:If you offered an airport shuttleReviewed 5 Jun. 2021

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10.0

Pros:Great customer service and was upgraded to a larger vehicle, which ended up saving our trip as the rest of our party booked with Avis who ran out of vehicles and couldn't honor their reservation. With the upgrade we were able to fit everyone in one vehicle!Cons:The pickup line was extremely long, so could have had more employees available. Everyone was nice and helpful though!Reviewed 3 Jun. 2021

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6.0

Pros:Staff was wonderful. Car was clean and ready for pick up.Cons:Location is NOT at airport - there is NO shuttle. Uber / Lyft are NOT readily available. Must rely on taxi, which is hit or miss from the airport. I had to walk the 1.8 miles from the airport to get to Enterprise before it closed.Reviewed 21 Apr. 2021

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10.0

Pros:We loved how smoothly and efficiently the check in and return went.Reviewed 7 Feb. 2020

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9.6

Cons:Car was a little hard to get into.Reviewed 9 Jul. 2019

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10.0

Pros:Check in staff rocked. Super easy drop off.Reviewed 4 Jun. 2019

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10.0

Pros:This Lihue location was fast, helpful and easy.Reviewed 7 May 2019

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10.0

Pros:Agents that I talked to were very friendly and helpful. Would definitely book at the Marriott again, very easy.Cons:nothing, everything worked out great. We had the car for a month and no problems at all.Reviewed 11 Feb. 2019

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8.0

Kauai VisitPros:Very nice staff at the airport location. They are really helpful. We drove a car with excellent gas mileage.Cons:N/AReviewed 2 Feb. 2018

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6.0

Pros:The second manager and staff at Lihue airport who eventually did help us and did all they could do to make it right for us.Cons:I received a call that rental location was not open when we would arrive. The offer was to have the car (plus 2 others I rented at the same time) at a different location nearer where we were staying available the next morning. I paid $120 in cab fees to get to our location, but the next morning went to the closer location and found it closed. No one at any number we could find for Enterprise knew anything about our situation other than to suggest that we go BACK to the airport location. (I then had a voice mail from the nearer location about picking up the vehicles but no one answered when I called back. I never heard from him or the manager who gave me his private cell number to call if there was a problem. I called. No response. Ever.) We returned to the airport location (Another $60 cab fare. Once there, I will say the manager on duty was very apologetic and accommodating and even reimbursed us the cab fare. He treated us very well and he is to be commended. But the disorganization cost us a half day of our Hawaiian vacation, time with my family I can't recover.Reviewed 8 Jan. 2018

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4.4

Didn't have luxury car i reserved, charged me the same for smaller carPros:The staff was nice. They are in Hawaii, how can you not be nice if that's where you are/live? Aloha. The staff ultimately tried to accommodate me for all the things i didn't like by not charging me an extra day for a delay in a return they caused, not charing me for some other things, so i felt ok after that, like they were reasonable and accommodating.Cons:Smaller car at the same price. That's a not a good deal. Also, said they'd swap out anytime and bring me a car, but then when i wanted to, oh sorry, it's too far unless you do it before 11am (which didn't work with our vacation plans). And every time i called either location for customer service, i'd get voice mail, even during business hours.Reviewed 16 Aug. 2017

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• 7.0 /10Avis Car Rentals at Lihue
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• 6.8 /10Economy Rent a Car Car Rentals at Lihue

• Has the Enterprise rental car policy in Lihue changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• What is the most popular rental car from Enterprise in Lihue?

  Economy (Jeep Wrangler or similar) is the most frequently booked rental car type from Enterprise in Lihue.

• How many car rental locations does Enterprise have in Lihue?

  Enterprise has 3 rental locations in Lihue. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Lihue airport (LIH)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Lihue airport (LIH)?

  Yes