Enterprise Car Rentals in Lihue from C$ 52/day

10.0 Excellent

Economy

26 Jul 2017

Counter service and personnel were friendly and quick to get us along

Pros: Clean facility and the car selected was ready at arrival.

Cons: The location did not offer airport service and did not note that in the reservation. The personnel were great to get us from the nearby offsite airport location at pickup, and were kind enough to get a cab for us on the return.

2.0 Poor

Economy

19 Jul 2017

Cons: When I arrived at the airport, I waited for 30 minutes for a shuttle to the rental office where I was told that I had to take a shuttle back to the airport where I could pay to take a taxi to the rental office in town. I was very disappointed by the customer service in Kauai!

4.0 Mediocre

Economy

19 Jul 2017

Cons: When I arrived at the airport, I had to wait 30 minutes for the bus to the rental office and when I arrived there, I was told that the car was at the office in Lihue and that I would need to returm back to the terminal and then take a taxi to the other office. This was a huge inconvenience and waste of my time!! This customer service is unacceptable as the advertisements state that they can pick you up!

8.0 Good

Full-size

18 Jul 2017

Off-Airport Location was closed during my arrival/departure

Pros: I much prefer Enterprise due to previous experiences with other agencies. Enterprise remains my go-to even after this slightly negative exchange.

Cons: Took the airport-car agency shuttle, was told I was at the wrong location: I was at the airport location and my reservation was at the off-airport location. Had to return via shuttle and then pay for a taxi, fortunately about the same distance from the airport so it was relatively cheap. ($12) On car return, found out the off-airport location was actually supposedly closed during BOTH my pickup and return times. Had to return at the airport location and incurred a drop-off charge of $25. Dropoff person said it will probably be reversed if I called. Not sure how I got the car reserved in the first place, guessing someone needs to update their rental parameters.

2.8 Mediocre

Luxury

14 Jul 2017

Terrible experience

Pros: Nothing

Cons: We booked a luxury class vehicle 3 weeks prior to our arrival. When we arrived for our rental we were told they don't have luxury vehicles at that location. We were given a 2 door jeep instead. This did not work for us since we have a 1 year old with a car seat and 4 adult passengers, which is why we "reserved" a large vehicle. Nobody told us anything about this until after we paid and then shown our vehicle. This was completely unacceptable. A simple phone call prior to our arrival or at least tell us when we arrive at the rental agency, not after we paid.

6.0 Okay

Intermediate

11 Jul 2017

Enterprise was great - not clear the rental agency not at the airport

Cons: If you put in the airport for pick up it should be really clear that the re talk location is a cab or uber away

9.2 Excellent

Luxury

9 Jul 2017

Pros: Easy to work with

Cons: Nothing

10.0 Excellent

Compact

8 Jul 2017

Pros: Staff at this location were so friendly and fast. We were in and out in less than 5 minutes. Thank you!

8.0 Good

Luxury

6 Jul 2017

Pros: There was a computer glitch problem of overbooking that the staff graciously explained and handled very professionally and fairly.

Cons: When I booked car rental with third party vendor, I expected car rental to be at airport. It was not. There was no shuttle to/from the location. That became a problem.

10.0 Excellent

Minivan

26 Jun 2017

Many thanks for an excellent experience!

Pros: Friendly staff, from the shuttle drivers to the desk and lot workers. We received two quality vehicles, exactly as booked, and at a good value.

9.6 Excellent

Minivan

11 May 2017

Drop off is not well marked

Cons: The drop off is different than where the signs direct you. The airport signage should be better for the companies that are not in the main return area.

9.6 Excellent

Intermediate

26 Mar 2017

Great Service

Pros: Very helpful local staff. Concentrated on good service rather than trying to sell us silly extras we didn't want. Generally behaved like Hertz used to years ago. Funny that Enterprise has become the new Hertz.

9.6 Excellent

Minivan

7 Mar 2017

Would book again!

Pros: Great, personal service. Quick without being rushed! As quick a shuttle ride as you can find.

6.8 Good

Full-size

12 Jan 2017

Kayak let me down

Pros: Enterprise was accommodating and helpful.

Cons: Biggest issue was that the car was booked for a holiday date at a location that was closed on holidays. This should not happen. I, and many others were impacted by this. I don't know whether this was the responsibility of Enterprise or Kayak but it made the rental harder and more expensive. Very frustrating. It makes me hesitant to use either firm again for car rentals. Car itself was fine,

10.0 Excellent

SUV

9 Jan 2017

Great Service and cheaper off-airport

Pros: Going off airport saves you a bundle on the airport taxes. Folks at this location were very nice and helpful. Be careful if you take a taxi over there -- it's only 2 miles away so very easy and only $8 to get there, but my first taxi driver took me to the wrong Enterprise. So just be sure to use the full address when letting them know your destination. Service at this location both on the phone and in person were fabulous. Would definitely use again.

9.2 Excellent

Economy

5 Jan 2017

Pros: There is no airport pick up, but they will promptly drop you off after you return the car. We were told it was within walking distance (about a mile), but the road that you have to walk down has no sidewalk and we were carrying luggage. We ended up taking a cab that cost about $10 with tip.

6.4 Good

SUV

31 Dec 2016

Cockroaches, car infested

Pros: Not fit for human s

10.0 Excellent

Full-size

31 Dec 2016

Pros: The car was ready, and although I picked it up 2 hrs. before the agreed upon time, there was no extra charge. Very nice customer service. On return ( I brought the car back 2 hrs. earlier), the inspection of the car took just minutes and then we were driven back to the airport by one of their employees, as promised. No wait. No problems.

10.0 Excellent

Full-size

11 Dec 2016

Pros: Nice people, excellent car - brand new.

Cons: Farther away from the airport than every other car rental place.

10.0 Excellent

Economy

13 Jul 2016

Friendly and helpful

Pros: This branch was extremely helpful and kind. Wouldn't think twice about using them again.

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