Reviews for Enterprise in Lihue
- All reviews 100%
26 Jul 2017
Counter service and personnel were friendly and quick to get us along
Pros: Clean facility and the car selected was ready at arrival.
Cons: The location did not offer airport service and did not note that in the reservation. The personnel were great to get us from the nearby offsite airport location at pickup, and were kind enough to get a cab for us on the return.
19 Jul 2017
Cons: When I arrived at the airport, I waited for 30 minutes for a shuttle to the rental office where I was told that I had to take a shuttle back to the airport where I could pay to take a taxi to the rental office in town. I was very disappointed by the customer service in Kauai!
19 Jul 2017
Cons: When I arrived at the airport, I had to wait 30 minutes for the bus to the rental office and when I arrived there, I was told that the car was at the office in Lihue and that I would need to returm back to the terminal and then take a taxi to the other office. This was a huge inconvenience and waste of my time!! This customer service is unacceptable as the advertisements state that they can pick you up!
18 Jul 2017
Off-Airport Location was closed during my arrival/departure
Pros: I much prefer Enterprise due to previous experiences with other agencies. Enterprise remains my go-to even after this slightly negative exchange.
Cons: Took the airport-car agency shuttle, was told I was at the wrong location: I was at the airport location and my reservation was at the off-airport location. Had to return via shuttle and then pay for a taxi, fortunately about the same distance from the airport so it was relatively cheap. ($12) On car return, found out the off-airport location was actually supposedly closed during BOTH my pickup and return times. Had to return at the airport location and incurred a drop-off charge of $25. Dropoff person said it will probably be reversed if I called. Not sure how I got the car reserved in the first place, guessing someone needs to update their rental parameters.