Reviews for Enterprise in Lihue
- All reviews 100%
16 Aug 2017
Didn't have luxury car i reserved, charged me the same for smaller car
Pros: The staff was nice. They are in Hawaii, how can you not be nice if that's where you are/live? Aloha. The staff ultimately tried to accommodate me for all the things i didn't like by not charging me an extra day for a delay in a return they caused, not charing me for some other things, so i felt ok after that, like they were reasonable and accommodating.
Cons: Smaller car at the same price. That's a not a good deal. Also, said they'd swap out anytime and bring me a car, but then when i wanted to, oh sorry, it's too far unless you do it before 11am (which didn't work with our vacation plans). And every time i called either location for customer service, i'd get voice mail, even during business hours.
16 Aug 2017
Didn't have what i reserved, but made accommodations
Pros: What i liked is that the truck they gave me had plenty of space, was new and drove well.
Cons: They didn't have the luxury car i reserved, and gave me a truck instead. Getting to/from the location was inconvenient from the airport (about a $10 cab ride for a mile and a half).
13 Aug 2017
Pros: Everything I could have expected was met. There were no unexpected issues.
11 Aug 2017
Pros: Allan and his people are amazing. No stress. I will rent here every time!