Reviews for Dollar in Lihue
- All reviews 100%
Based on 54 reviews
31 Oct 2017
Cons: Agent was terrible...took forever to process and tried to sell me on everything. Also have me the wors, oldest car. Bad service.
3 Jul 2017
Cons: Failed to disclose underage fees at booking and at pickup and was forced to pay over $300 more than what the original booking was listed as. This was only found out through my reciept after the fact.Fees were not included on kayak and were never mentioned the day of pickup. My $350 car rental turned into a $750 car rental. Very displeased with both kayak and dollar through this rental process
13 Jun 2017
great rental experience
Pros: car was clean and ready to go when we arrived. Staff upon pick-up and delivery was helpful and knowledegeable. Highly recommend.
25 May 2017
Pros: Wait was short at bwgining and end. Car was clean and reliable.
Cons: Car smelled a bit like cigarette smoke when the A/C was turned on.
3 May 2017
Pros: Fast check in and returns
26 Mar 2017
Michael our guy in Kauai at the rental desk was aw
Pros: Didn't have our requested car so we were upgraded.
2 Feb 2017
Pros: Easy transaction, great value.
Cons: Car could have been cleaner.
30 Jan 2017
2 people working, 35 min wait
Cons: The flight from Oahu to Kauai was shorter than the wait time for the car
21 Jan 2017
Overcharged by $230 when I dropped it off
Pros: Car was great and handled well
Cons: My Kayak price/ rental agreement (thank goodness I had it on my phone) said my total price was $365 but when we dropped the car off they gave us our final bill of $580. If I didn't have the rental agreement on my phone they would not have reduced the price to the rental agreement price of $365. So, I only paid $365 but it's scary that they can just change it like that. Also, we were the last ones on the plane because it took me 40 minutes to find the agreement and straighten it out. However, we liked the car and are grateful we had it.
15 Jan 2017
Nickeled and dimed
Pros: The car ran fine without incident.
Cons: They stick you with a minivan then try to upsell you on a Jeep Wrangler which they will try as hard as they can to convince you is necessary to get around on Kauai (it's not, the whole island is paved). Car was filthy and dinged up when I got it. No attendant did a walk around before I signed for it, so for the next month I'm checking my credit card statement to make sure they don't charge me for existing damage. car had some tell-tale front axel damage (shook violently at a full left turn) but again, had no one there to help me figure it out. Beware.
13 Jan 2017
New Year's Vacation
Pros: Expecting to get a Nissan Arrmada or a Chevy Tahoe, We got an up-grade to a GMC Yukon without even asking !!! AC was blowing at top notch, rear door was easy to open and close with just a push of a button, very comfortable, spacious for 5 passenger.
13 Jan 2017
Pros: Car was dirty, had 40,000+ miles, smelled, dings all over, tires almost bald...but the engine started, the wheels rolled and it got me around the island. $249 for a week, so I won't complain too much. I've come to expect more from Dollar, though.
18 Dec 2016
Pros: I goofed on my own reservation by booking LIH when it was supposed to be in HNL. Christopher at the counter was very accommodating and understanding and made us feel comfortable even though I screwed up.
28 Oct 2016
Cons: Roaches were living in the car. Customer service said that all their cars have roaches. No thanks.
25 Oct 2016
Beat up car
Pros: Drop off service was very easy.
Cons: The car was beat up. It had scratches, berry stains, lose door handle,lose body molding. Overall it was just a beat up high mileage car.
17 Oct 2016
Pros: It's pretty humorous, the car they had most of was a minivan so we got a minivan. Apparently when you say "Generic vehicle or equivalent" you mean Dealer's Choice
Cons: constant tedious upselling. You need to have a checkbox that says: we are not going for ANYTHING other than what we have contracted for, so STFU at the checkout counter when it's 2300 and we just want to get to our airbnb. we have insurance. We have a gps. (etc.)
4 Oct 2016
Hidden fees and awful upsells
Pros: Literally nothing.
Cons: So many hidden fees, poor customer service, and I picked this company because I assumed they would have great value and service! Nope, sticking with Budget next time
17 Aug 2016
All fine, nothing special
Pros: This was a car rental, not a luxury cruise. Everything about it was fine, nothing was great.
Cons: The full-sized car (Nissan Altima) had 40,000 miles and lacked any modern luxury features. The body was scratched but everything worked okay. Biggest negative was the outrageously high price, but I chose Dollar because it was cheaper than the competition.
25 Jul 2016
Don't go generic
Pros: Speed of service Friendliness of staff
Cons: Generic meant smallest car possible. Upgrade to next size was +100 so four people with four suitcases forced to fit in a stretched out Smartcar as my daughter labeled it.
4 Jul 2016
Dirty and Late
Pros: The shuttle bus from the terminal.
Cons: When I arrived there was nobody in front of me at the counter. I waited almost an hour for my car. When I received it, the inside of the car was filthy. The exterior was scratched, and had a huge dent between the windshield and the hood...8" in diameter. The top of the jeep was not fasten correctly, and in fact had a couple of parts laying lose on the floor. I asked to have someone inspect the car, and agent told me that the car was pre inspected, and did not look at it, but handed me an inspection sheet and told me that I could do whatever I wanted???
8 Jun 2016
Pros: Great fast service. Best deal on the island!
9 May 2016
Pros: Convenient and they sent a thank you postcard
Cons: The car was not what a Malibu, it was dirty inside and smelled stale. The car was all scratched up. I was very disappointed and will not use this company in the future
28 Mar 2016
I was worried, but it all worked out.
Pros: They gave me an upgrade as they were out of the car I had signed up for. Had I gone thru Dollar directly, I might not have gotten the upgrade...or a car at all.
Cons: Everyone had to wait as they were washing, fueling and detailing cars for everyone in line. Late in the day they are behind.
1 Mar 2016
Pros: Went very smooth
23 Jan 2016
Long lines, bad customer service
Pros: The car was well equipped and fun to drive.
Cons: The line to pickup took over 30 minutes. The customer service staff member was rude when I tried to extend the length of use, and was not interested in helping find an alternate vehicle.
8 Jan 2016
Cons: Car was dirty, paperwork had been returned by the customer in front of me and issues directly to me with out any checks
4 Jan 2016
Cons: I don't like being charged an extra $13 per day to add my spouse as a second authorized driver. That doesn't seem fair. The company is not assuming any additional liability - why are they charging me anything?
3 Jan 2016
Pros: They were very easy to work with! Numerous buses were available to pick up and drop off from airport, star was very friendly and knowledgeable, everything was clean, and everyone was nice. Overall great experience and I will rent from Dollar again.
20 Dec 2015
Nightmare beginning to Paradise Vacation
Cons: Facilties in Lihue are abysmal. Waited nearly TWO HOURS to stand in line and pick up the rental car. Two/three people working the front counter and then even after you wait the first hour and a half, they make you wait longer while they "wash" and pull forward the car you just rented. It was so horribly organized, employees are unfazed by the enormous, show moving line. All in all TERRIBLE.
4 Dec 2015
23 Nov 2015
Pros: The free upgrade for our anniversary.
Cons: Cockroaches infested car got cockroaches in all our food.
3 Nov 2015
Waited forever to pickup and drop off
Pros: The office location is convenient.
Cons: We had to wait two hours to get the car. They only had a couple employees waiting on dozens of customers. They know when the flights come in - why don't they staff up??
19 Oct 2015
Dollar car rentL
Pros: Price of car was excellent in Kauai
Cons: Waiting in three different lines to get the car. First line 20 mins only two people working and 2 people just walking around . Then another line waiting for someone to bring the car. That person hurriedly went away then had to find someone waiting in another line to understand how to report the damages to the car
12 Oct 2015
Pros: The car was cheap on gas.
Cons: Inside was very dirty at pick up. Outside the car was very scratched up and just bad quality.