Reviews for Alamo in Lihue
- All reviews 100%
- 8.2
- 8.6
- 9.4
- 8.6
Recent reviews
Most recent
8.8 Excellent
Minivan
20 Jul 2017
Pros: Agent onsite at Lihue provided excellent service in getting us into a minivan although I had booked it incorrectly to start the next day.
Cons: Prior attempts on the phone to change the booking to the correct day repeatedly failed. Company-wide agents said no minivan was available and kept telling me to contact Lihue directly with different phone numbers that always got me back to a company-wide agent.
Windshield washer fluid tank was empty.
10.0 Excellent
Economy
21 May 2017
Great rental
Pros: The pickup was easy with the self service kiosks. It took only a few minutes and then I was able to pick out my car from a half dozen choices.
10.0 Excellent
Standard
13 May 2017
Easy check in and return
Pros: Will use again. Great service.
2.8 Mediocre
Agency's Choice
1 May 2017
Deceptive behavior at checkin
Pros: Car worked fine
Cons: At check in we were told we would be charged less than $30 for pre-paid fuel because we had the smallest car they rent. Even though the ticket said $47, the attendant insisted we would be only be charged once we returned the car and it would be less than that. They said it multiple times. In the end, we were charged $47 just like the ticket said. Upon noticing this, I called the location, they apologized and offered to credit the amount back. A week later and no credit has arrived. Overall I do not enjoy these deceptive practices. I won't be pre-paying for fuel again.