Book Hertz car rentals in Palm Desert

Reviews for Hertz in Palm Desert

Recent reviews

Traveler rating

Wonderful

6

Very good

2

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

3

6.0

The staff could be a little more pleasant. It’s not that they were rude, but they certainly weren’t going out of their way to be friendly.Reviewed 29 May 2023

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8.0

Hertz was great, my review is more about making a booking through Kayak instead of with Hertz directly: Making a booking with Kayak means you have no flexibility to make adjustments - so make sure you book exactly what you will need. You lock in a rate and dates, and then there is no way to adjust your booking. You can’t add or remove days, you can’t switch your drop off location. Hertz has no ability to make adjustments to your booking because it was made through Kayak at a guaranteed rate - and Kayak also can’t adjust your booking because you are technically booked with Hertz. We had extremely kind and helpful service staff with Hertz who couldn’t do anything to adjust the booking. I booked for six days and later wanted to add a seventh, they couldn’t do it even though the “weekly rate” would have technically covered the seventh day and no more money would have been exchanged. I even offered to pay for the extra day, and Hertz couldn’t do it - they literally cannot change any numbers in their system once the booking is made. I would book through Kayak again, it was easy to use and the rental price was a good deal, but I will be more careful and only book if I am 100% confident on the dates I need.Reviewed 8 Jan. 2023

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8.0

The car type I received was different than requested, larger and a gas hog. It reeked of cigarette smoke.Reviewed 17 Dec. 2022

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10.0

Excellent customer serviceReviewed 28 Jul. 2022

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10.0

Didn't like that the car smelled like stale smoke.Reviewed 21 May 2022

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2.0

The company refused to honor my reservation as it was same day. I ended up going to budget car rental to get a vehicle. I spoke with the manager at the franchise and the corporate office. As I booked a manager special they refused to give me a vehicle as they did not have any economy cars at the time. They could have given me a courtesy upgrade, as they had available vehicles on the property, but the manager was adamant that it was not his problem. Terrible service at hertz, book at the budget/Avis instead.Reviewed 29 Apr. 2022

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10.0

Vehicle i requested was not available but substitute vehicle was better for me.Reviewed 31 Mar. 2022

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6.0

Ease of rental and price!!! Faulty gas gauge. Never knew how gas I had. Car was unclean on out side. Proximity to fob did not open car.Reviewed 12 Mar. 2022

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10.0

Tim was helpful and fun to work with.Reviewed 22 Dec. 2021

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10.0

Car could have been cleanerReviewed 1 Dec. 2021

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10.0

Ease of check in, professionalism of the counter person, had the right car that I had booked.Reviewed 28 Aug. 2021

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3.9

Hertz is NOT the same car rental company, worst rental car experience I have had to date.Reviewed 3 Aug. 2021

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More

• 6.0 /10Enterprise Rent-A-Car Car Rentals at Palm Desert
• 5.2 /10Avis Car Rentals at Palm Desert

• Has the Hertz rental car policy in Palm Desert changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Palm Desert?

  Full-size (Jeep Wrangler Unlimited or similar) is the most frequently booked rental car type from Hertz in Palm Desert.

• How many car rental locations does Hertz have in Palm Desert?

  Hertz has 1 rental location in Palm Desert. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Palm Springs airport (PSP)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Palm Springs airport (PSP)?

  Yes