Book Hertz car rentals in Roswell

Reviews for Hertz in Roswell

Recent reviews

Traveler rating

Wonderful

5

Very good

1

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

11

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location was closedcar was clean

pick up the carrented a car

car availablewrong location

2.0

Honoring my reservation. Seemed like a bait and switch. I canceled my car and the agent didn’t cancel my insurance which I am having to deal with now.Reviewed 14 Apr. 2023

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2.0

First of all I called to let them know I would be five minutes late because of traffic and no one would answer the phone second of all when I got there my GPS took me in the plaza where they were located but on the other side could not find them for 15 minutes had to call them again finally somebody answered the phone and then they proceeded to tell me that they did not have the car that I had ordered and that they could upgrade me for twice the amount of money that I originally was going to pay so I just canceled it very upset. In the past when I used this company (Hertz) If they did not have the car that I ordered on the lot they would upgrade me at no additional charge. Definitely not good customer service they should’ve at least called and said they did not have the car in stock that I requested or accommodated me. Big waste of time for me and To the person who was kind enough to drive me to this Hertz location.Reviewed 9 Mar. 2023

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8.0

the counter attendant did a poor job of explaining the insurance options, but when I returned the following day to question these options we reached a better understanding. All was agreed and the attendant was very accommodating. drop off was quick and easyReviewed 1 Oct. 2022

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2.0

I arrived at the Alpharetta, Ga. location 2-3 hours late due to a missed flight connection in Miami. No car was available. I returned the next morning and, again, no automobile was available. The staff took my phone contact number to call when an automobile became available. No call ever came. Please refund the $125.53 amount to my credit card. I have used Hertz in the past and been satisfied, The circumstances in this instances were out of my control. Thanks,Reviewed 28 Sep. 2022

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10.0

The rep (Jasmine) at the rental weeny above and beyond to keep updated on availability. I was getting my daughter out of the hospital and needed to make sure I had a car. Not only did she make it happen but she came in early so I could secure the car and drive back to NC. Jasmine made the experience and the Rating is due to her excellent customer service. What could be better is the Hertz policy. You can book a reservation, get a confirmation and arrive at the rental location but not have a car for a variety of reasons but that is unacceptable…. Period.Reviewed 21 Aug. 2022

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10.0

Great experience! Awesome customer careReviewed 22 Jul. 2022

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2.0

Very bad ask me to cancel last momentReviewed 1 Jun. 2022

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10.0

Jasmine was amazing from check-in to check-out. She was attentive, communicative, and just knew exactly what was going on. Any question I had she could answer. She contacted me directly afterwards to notify me about an extra charge that was going to appear at the bank (I forgot to fill the tank when I turned the vehicle in). But everything was clean and quick.Reviewed 20 Apr. 2022

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10.0

The service was impeccable! Marquez Johnson, the Asst. Manager at the location, was friendly, knowledgeable and went above and beyond both when I came to pick-up the car and when I dropped it off.Reviewed 14 Apr. 2022

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10.0

My experience with the person who helped me at this particular location was excellent. He was personable and didn’t try too hard to upsell me on the insurance (which is always obnoxious to me). When I returned the vehicle, the same person helped me and the process was quick and seamless.Reviewed 31 Dec. 2021

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1.9

They didn't have the right truck that i paid in advance for. Paid for a full size truck. The lady was clueless, had to go to a different rental company and i wait another day. I'll never rent from HertzReviewed 7 Aug. 2021

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2.0

Pros:They called me and said they where out of cars :(Cons:Had cars!!!Reviewed 4 May 2021

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• 9.0 /10Enterprise Rent-A-Car Car Rentals at Roswell
• 6.8 /10Avis Car Rentals at Roswell
• 4.7 /10Budget Car Rentals at Roswell

• Has the Hertz rental car policy in Roswell changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Roswell?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Roswell.

• How many car rental locations does Hertz have in Roswell?

  Hertz has 1 rental location in Roswell. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Hartsfield-Jackson airport (ATL)?

  No (According to our data)

• Does Hertz offer shuttle or airport pick-up services from Hartsfield-Jackson airport (ATL)?

  Yes