Book Hertz car rentals in Santa Ana

Reviews for Hertz in Santa Ana

Recent reviews

Traveler rating

Excellent

54

Good

17

Okay

24

Mediocre

25

Poor

0

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pick up the carfriendly staff

car was cleangreat experience

rented a carcustomer service

car availablecredit card

pick up and dropcar was dirty

location was closednever rent

wrong location

4.0

Poor customer service, tried to add on additional costsPros:Pick up location was near by to my workCons:The reps customer service was poor, the car was older and not clean, no blue tooth, they kept trying to upsell. The insaursnce cost was almost equal to the csr cost. They added extra costs to the total rental bill that i hsd to call to take off.Reviewed 25 Apr. 2017

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5.2

Is the car or the rental company?Pros:The price.Cons:It could be the car itself that made me feel the rental was "okay". It was a 2015 Toyota Yaris and anytime I went over 45 mph (even on sidestreets) it felt like the car was going to break down. Engine was loud and not in a good way. It also took forever for the arrow in the gas gauge to show it was full after I filled up. Interesting for a slightly new car. The pick up procedure was different from other car rental companies. No one checked out the car for scratches/dents before I left with it. So it made me nervous that they could've blamed me for things that might have already been there.Reviewed 13 Nov. 2016

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2.0

did not recognize the prepaid confirmationCons:My confirmed prepaid reservation was rejected because the card that was used was in my maiden name and my drivers license was in my married name. I have to go through the process of calling my credit card company and dispute the paid rental and tell them that i was not able to rent my car. Had a horrible experience with Hertz.Reviewed 2 Jun. 2017

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4.0

Beware if you're not a gold memberPros:Nice VW PassatCons:I wasn't able to get the car at the airport (SNA) because I wasn't a gold member of Hertz. I had to take a shuttle to an off site location (about 5 minutes away). On kayak, they said hertz was an airport location with no shuttle. That's why I chose them. I didn't want to deal with a shuttle. Very disappointed that I paid a little bit more for an in airport location when in reality it wasn't.Reviewed 24 Sep. 2017

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10.0

Just RightPros:They were very considerate of my time and did not waste any of my time. The car was good.Reviewed 23 Jan. 2017

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8.8

Cons:Getting the correct size vehicle that we booked right away instead of getting switched to a smaller vehicle and it not working for what we neededReviewed 8 Jan. 2020

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5.6

Pros:The car was clean and the lady who helped us at pick up was friendly fast and accommodating.Cons:The car wouldn't start 15 minutes after picking it up after we stopped for food. We called road side assistance and before they got there the car started again. Then while filling up the tank on our return a mile from the airport the car again wouldn't start. We had to catch our flight so we contacted Hertz after sitting stuck for 20 minutes and they called us a lyft but we had to transfer all of our luggage and wait on a curb with it for the lyfta and leave the car at the pump at the gas station woth the keys in the glove compartment, per their instrucrions. We let the desk at the airport know about the troubles and asked for our bill to be adjusted. They said they couldn't do that but gave us a voucher for money off next time. A bit frustrating given the trouble and stress and time given to both times the car wouln't start. I wouldn't expect this with a car with only 3200 miles on it. Or would have expected them to offer to adjust the bill. I doubt there will be a next time with Hertz so the voucher is pointless.Reviewed 24 Jun. 2018

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6.0

Convenient Pick-up With a Side of Sticker ShockPros:The pickup location in the John Wayne Airport was convenient. The car was clean and what we had requested online.Cons:I didn't like the sticker shock and surprise you get at the time you pick up the car and are presented with additional fees and add-ons that more than double the price that was presented online when the car was booked. I would much rather make those decisions up front when booking the car online and at the pick-up just get my keys and go. In the end, there were $90+ of fees and additional charges added to the final bill after I was already charged online. I'm not sure if it's a result of making the booking on a travel site rather than Hertz itself, but The clerk also tried to sell us an $50 upgrade on the car telling us that it would get us backup camera when the car we already chose had it. Good thing we didn't buy in.Reviewed 7 Sep. 2017

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10.0

Hertz at John Wayne Airport has a good crewPros:Thanks to the team last night who got my check-out done in very fast time then DROVE me to Terminal C with another couple; we were both running late. Keep up the personal service.Reviewed 28 Feb. 2017

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2.4

Pros:I have rented from Hertz in the past and had positive experiences.Cons:There were no cars to rent. There was a large group waiting for over an hour for a car. Mine was very old and clearly a previous renter had smoked in it and it was disgusting but my only option. If I had not pre-paid through Kayak, I would have cancelled my reservation.Reviewed 26 Jun. 2017

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10.0

Pros:Easy drop off, minimal waitsReviewed 1 Aug. 2017

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4.8

Tax was not includedPros:It droveCons:Car was very smallReviewed 10 Aug. 2017

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• Has the Hertz rental car policy in Santa Ana changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Santa Ana?

  On average a rental car from Hertz in Santa Ana costs C$ 53 per day.

• What is the most popular rental car from Hertz in Santa Ana?

  Premium (Chevrolet Impala or similar) is the most frequently booked rental car type from Hertz in Santa Ana.

• How many car rental locations does Hertz have in Santa Ana?

  Hertz has 3 rental locations in Santa Ana. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes