Guest reviews
Overall rating
7.4
Good
Based on 4,005 reviews
Cleanliness
7.3
Comfort
7.8
Pick-up/Drop-off
7.1
Value for money
7.1
Hertz car rental prices in Santa Ana
| SUV | C$83/day |
| Minivan | C$85/day |
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
2.0
Pros: The prices.
Cons: It would’ve been nice is the system would’ve booked my reservation for the correct location and if the system would not allow booking for closing time! I had to waste money catching a Lyft back to the airport because the Hertz location was closed at the time of my reservation! Horrible experience!!
review from
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10.0
Pros: Quick. I was able to upgrade to a beautiful car which actually made my trip!
review from
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2.0
Worst Experience Ever!
Pros: Nothing - this reservation was TOTALLY screwed up.
Cons: Seems yourr on-line booking ended up changing the location of the rental when it automatically switched to CarRentals.com - all it showed on the screen was an address - how was I to know this address was NOT at the airport? I had to pay $25 for a cab to downtown Santa Ana to pick up my car, by which time my vehicle had already been released, resulting in a much smaller car that I PREPAID - naturally I was told no refund could be issued - ABSOLUTELY HORRIBLE SERVICE BY ALL PARTIES INVOLVED
review from
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2.0
Horrible experience
Pros: They had a car
Cons: No one at the rental place. Waited 30 for only employee working to show up. Car was filthy. Didn't work properly. Reserved a compact for mileage. Gave us a full size because they didn't have any more compacts.
review from
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8.0
Pros: The price was great and staff cordial.
Cons: The car was dirty. It was stained and sticky
review from
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3.2
Need a shuttle
Pros: It was a quick deal to get in and out
Cons: There was no shuttle from the airport. The facility was only 7 min away from the airport and no shuttle I have never been to a rental car facility that is near an airport without a shuttle
review from
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10.0
Excelente service
Pros: Customer service excellent and fare prices
review from
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10.0
Speed and Convenience
Pros: Location
Cons: Liked everything
review from
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2.4
Pros: The convenience location of SNA Airport.
Cons: - The incompetence skill set, rudeness, unprofessional attitude of the agent at the counter. - Many customers had to wait for more than 40 minutes to get the car. while the Budget's customers in the neighbor counters had been long gone with their vehicles. - Unorganized, poor managed, hectic facility. Lack of onsite management capability at the pickup location. - The vehicle was not full tanks filled when picked up, but absolutely full when returned. - Totally disappoint experience, considering the Hertz brand.
review from
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10.0
Great
Pros: friendly service
Cons: no complaints
review from
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6.8
29 minute courtesy period.....from a time they don't tell you!
Pros: very clean and car in great condition, very professional except for telling me the correct time to drop off
Cons: Scheduled pickup for noon, I asked what time to bring it back and they said they have a half hour grace period, and nothing else. So....I return the car at 12:20pm and they say there is a charge for being late. After 10min of waiting they tell me I returned the car AFTER 12:30. All told, they did not charge me but wasting my time for lack of information and a TWENTY-NINE minute courtesy period?! I've rented cars from at least 5 other places and all have a 1 hour grace period - from the time of the scheduled booking! The supervisor lady said next time they would charge me extra. I told her next time you should share the correct return time before the customer leaves. She didn't even acknowledge this and acted like she did me a favor.
review from
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10.0
Pros: Friendly people. Clean facility. Clean car
review from
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10.0
Pros: Quick. I was able to upgrade to a beautiful car which actually made my trip!
review from
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10.0
Excelente service
Pros: Customer service excellent and fare prices
review from
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10.0
Speed and Convenience
Pros: Location
Cons: Liked everything
review from
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10.0
Great
Pros: friendly service
Cons: no complaints
review from
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10.0
Pros: Friendly people. Clean facility. Clean car
review from
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8.0
Pros: The price was great and staff cordial.
Cons: The car was dirty. It was stained and sticky
review from
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6.8
29 minute courtesy period.....from a time they don't tell you!
Pros: very clean and car in great condition, very professional except for telling me the correct time to drop off
Cons: Scheduled pickup for noon, I asked what time to bring it back and they said they have a half hour grace period, and nothing else. So....I return the car at 12:20pm and they say there is a charge for being late. After 10min of waiting they tell me I returned the car AFTER 12:30. All told, they did not charge me but wasting my time for lack of information and a TWENTY-NINE minute courtesy period?! I've rented cars from at least 5 other places and all have a 1 hour grace period - from the time of the scheduled booking! The supervisor lady said next time they would charge me extra. I told her next time you should share the correct return time before the customer leaves. She didn't even acknowledge this and acted like she did me a favor.
review from
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2.0
Pros: The prices.
Cons: It would’ve been nice is the system would’ve booked my reservation for the correct location and if the system would not allow booking for closing time! I had to waste money catching a Lyft back to the airport because the Hertz location was closed at the time of my reservation! Horrible experience!!
review from
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2.0
Worst Experience Ever!
Pros: Nothing - this reservation was TOTALLY screwed up.
Cons: Seems yourr on-line booking ended up changing the location of the rental when it automatically switched to CarRentals.com - all it showed on the screen was an address - how was I to know this address was NOT at the airport? I had to pay $25 for a cab to downtown Santa Ana to pick up my car, by which time my vehicle had already been released, resulting in a much smaller car that I PREPAID - naturally I was told no refund could be issued - ABSOLUTELY HORRIBLE SERVICE BY ALL PARTIES INVOLVED
review from
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2.0
Horrible experience
Pros: They had a car
Cons: No one at the rental place. Waited 30 for only employee working to show up. Car was filthy. Didn't work properly. Reserved a compact for mileage. Gave us a full size because they didn't have any more compacts.
review from
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3.2
Need a shuttle
Pros: It was a quick deal to get in and out
Cons: There was no shuttle from the airport. The facility was only 7 min away from the airport and no shuttle I have never been to a rental car facility that is near an airport without a shuttle
review from
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2.4
Pros: The convenience location of SNA Airport.
Cons: - The incompetence skill set, rudeness, unprofessional attitude of the agent at the counter. - Many customers had to wait for more than 40 minutes to get the car. while the Budget's customers in the neighbor counters had been long gone with their vehicles. - Unorganized, poor managed, hectic facility. Lack of onsite management capability at the pickup location. - The vehicle was not full tanks filled when picked up, but absolutely full when returned. - Totally disappoint experience, considering the Hertz brand.
review from
Other suppliers in Santa Ana scored
Where can I find Hertz car rentals in Santa Ana?
18601 Airport W. North, Hertz car rentals
Address
18601 Airport W. NorthHours
| Monday | 05:00 - 23:30 |
| Tuesday | 05:00 - 23:30 |
| Wednesday | 05:00 - 23:30 |
| Thursday | 05:00 - 23:30 |
| Friday | 05:00 - 23:30 |
| Saturday | 05:00 - 23:30 |
| Sunday | 05:00 - 23:30 |
Phone
+1 949 224 6700Top tips for renting a car from Hertz in Santa Ana
- 25% of our users found rental cars from Hertz in Santa Ana for C$ 46 or less
- Book your rental car from Santa Ana in Hertz at least 1 day before your trip in order to get a below-average price
- Mini rental cars from Hertz in Santa Ana are around 44% cheaper than other car types, on average
FAQs about renting a car from Hertz in Santa Ana
How much does it cost to rent a car from Hertz in Santa Ana?
On average a rental car from Hertz in Santa Ana costs C$ 61 per day.
What is the most popular rental car from Hertz in Santa Ana?
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Hertz in Santa Ana.
How many car rental locations does Hertz have in Santa Ana?
Hertz has 2 rental locations in Santa Ana. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Los Angeles airport (LAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?
Yes