4.0
The person at the counter was nice however the car that I was given was extremely dirty. I had a meeting that I was attending and I was given a dirty car to drive. When I asked for other options and offered to wait to have it cleaned they simply stated that the did not have that option.Reviewed 25 Jul. 2023
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10.0
Pros:Costumer Servise excellentReviewed 10 Jun. 2019
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4.0
Pros:MediocreCons:The insurance rate was ridiculous. The rental car company holds you $1000.00 in your Credit Card as a surety. UnacceptableReviewed 15 May 2019
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2.0
Cons:I paid for the car and insurance on-line. When I got to the airport, I was told that the insurance was no good and that the car and mandatory insurance would cost $950....double what I was quoted on-line.Reviewed 3 Jan. 2019
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3.6
Pros:efficient car return at Santo Domingo airportCons:I booked 2 SUVs for my family vacation to DR and when got to Santo Domingo airport I was told there were no SUVs but they could offer us 2 small cars. When I protested I was met with a shrug and told “it’s the holiday season. There are no SUVs”. It’s clear that there was never an intention to rent us SUVs and it felt like we were lured into renting from Hertz. We ended up paying close to the SUV price for the small cars we got instead. There are beach roads in DR that need SUVs. We had to avoid those. I previously rented SUVs from Avis in Santiago DR during this exact same holiday week with no issue.Reviewed 1 Jan. 2019
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5.2
Old Van with lots of damage and wear and tearPros:Staff were friendly and efficient. Pick up and drop off were relatively fast and easy.Cons:The van was in a significant state of disrepair, the seats were torn and stained, the van had not been vacuumed out (there were cookies laying in the back luggage area, the vehicle had damage on pretty much every corner and side of the vehicle, the window tinting was pealing off. The insurance that kayak is selling on the website does not work in the Dom. Rep. Felt like a bait and switch where they charged 5-6 times as much money for insurance in the country that was was sold to me online (about $400-500 for 9 days), I had to cancel the online policy because it was not accepted in the country of the rental (it shouldn’t be offered!).Reviewed 12 Nov. 2018
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3.6
rip offPros:The van we rented was good!Cons:They make you buy their rental insurance even though we had bought our own before renting. This doubled the price. Then when I got the final charge it was even more!Reviewed 19 Jul. 2017
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2.0
Worst experience in my life!Pros:Absolutely nothingCons:I booked my car for a 7 passenger and when i arrived they told me that they no longer have that category. Then told me that the insurance i purchased wouldnt work, which it did because ive rented with hertz all the time. So ended up no renting and stayed stranded for a day because what i booked for 7 passengers for $330.00 now they wanted almost $700.00. Hertz i will never rent with you guys and will make sure to let everyone know how bad i was treated.Reviewed 18 Jul. 2017
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10.0
Pros:They were very professional and helpful to the processReviewed 15 Jul. 2017
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6.4
Cons:Price for the car: 60$ for a day. But!! 42$ For insurance!!! + 18%!! Vat!! Even you are a tourist! + 10% tax! It's unbelievable!! Very disappointed!Reviewed 25 May 2017
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2.0
Cons:I purchased insurance from your site and the hertz dealer in Santo Domingo wouldn't accept it and made me buy their expensive insurance before giving me a car.Reviewed 23 Mar. 2017
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2.0
Bait and switchPros:Did not take rentalCons:Would not honor price because it was made in the US Double price because insurance I boughr through hertz website was no goodReviewed 30 Oct. 2016
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