Book Hertz car rentals in Santo Domingo

Reviews for Hertz in Santo Domingo

Recent reviews

Traveler rating

Wonderful

1

Very good

0

Good

0

Okay

1

Fair

1

Mediocre

0

Poor

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10.0

Excellent expririenceReviewed 3 Nov. 2022

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4.0

Pros:Pick up was great and has no issues, as I always expect from this company.Cons:While dropping off, the attending associate was rude and unprofessional.Reviewed 22 Apr. 2021

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6.0

Pros:the drop-off was super easy. the guy in the punta cana counter was helpfull.Cons:the price and the final information to the customer. we booked the car for 160 USD and the final price was 530USD something unbelievable because the guy says that that price doesn't have the mandatory insurance, so he charged like 370USD more of the final price informed on the Kayak web page. that is very annoying because you want to pay what they told you for the first time, not with so many conditions and mandatory insurances that are not published on the web page.Reviewed 17 Feb. 2021

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5.2

Pros:He tried to play by ear and not specific in terms of added tax and final amount. My rental said "tax included", so I didn't get it. He added more than 40% extra in taxes, even 10% extra for the Hotel Sheraton.Cons:Kayak should not advertise "all tax included" when it is not true.Reviewed 17 Oct. 2020

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10.0

Pros:Costumer Servise excellentReviewed 10 Jun. 2019

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4.0

Pros:MediocreCons:The insurance rate was ridiculous. The rental car company holds you $1000.00 in your Credit Card as a surety. UnacceptableReviewed 15 May 2019

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2.0

Cons:I paid for the car and insurance on-line. When I got to the airport, I was told that the insurance was no good and that the car and mandatory insurance would cost $950....double what I was quoted on-line.Reviewed 3 Jan. 2019

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3.6

Pros:efficient car return at Santo Domingo airportCons:I booked 2 SUVs for my family vacation to DR and when got to Santo Domingo airport I was told there were no SUVs but they could offer us 2 small cars. When I protested I was met with a shrug and told “it’s the holiday season. There are no SUVs”. It’s clear that there was never an intention to rent us SUVs and it felt like we were lured into renting from Hertz. We ended up paying close to the SUV price for the small cars we got instead. There are beach roads in DR that need SUVs. We had to avoid those. I previously rented SUVs from Avis in Santiago DR during this exact same holiday week with no issue.Reviewed 1 Jan. 2019

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5.2

Old Van with lots of damage and wear and tearPros:Staff were friendly and efficient. Pick up and drop off were relatively fast and easy.Cons:The van was in a significant state of disrepair, the seats were torn and stained, the van had not been vacuumed out (there were cookies laying in the back luggage area, the vehicle had damage on pretty much every corner and side of the vehicle, the window tinting was pealing off. The insurance that kayak is selling on the website does not work in the Dom. Rep. Felt like a bait and switch where they charged 5-6 times as much money for insurance in the country that was was sold to me online (about $400-500 for 9 days), I had to cancel the online policy because it was not accepted in the country of the rental (it shouldn’t be offered!).Reviewed 12 Nov. 2018

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3.6

rip offPros:The van we rented was good!Cons:They make you buy their rental insurance even though we had bought our own before renting. This doubled the price. Then when I got the final charge it was even more!Reviewed 19 Jul. 2017

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2.0

Worst experience in my life!Pros:Absolutely nothingCons:I booked my car for a 7 passenger and when i arrived they told me that they no longer have that category. Then told me that the insurance i purchased wouldnt work, which it did because ive rented with hertz all the time. So ended up no renting and stayed stranded for a day because what i booked for 7 passengers for $330.00 now they wanted almost $700.00. Hertz i will never rent with you guys and will make sure to let everyone know how bad i was treated.Reviewed 18 Jul. 2017

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10.0

Pros:They were very professional and helpful to the processReviewed 15 Jul. 2017

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• Has the Hertz rental car policy in Santo Domingo changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Santo Domingo?

  Intermediate (Kia Sportage or similar) is the most frequently booked rental car type from Hertz in Santo Domingo.

• How many car rental locations does Hertz have in Santo Domingo?

  Hertz has 4 rental locations in Santo Domingo. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Las Americas airport (SDQ)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Las Americas airport (SDQ)?

  Yes