10.0
All good! Great people in Sioux Falls office. As I told agent in SF I will go with Hertz 100% in future.Reviewed 4 Oct. 2023
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2.0
Look up my BBB complaintReviewed 25 Oct. 2022
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10.0
They were very helpful and I really appreciate the service I received.Reviewed 17 Oct. 2022
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6.0
Hertz rental agent was not wearing a mask even though he works inside the airport! Car rental process was quick, but I would not recommend them since they don’t follow masking requirements.Reviewed 30 Dec. 2021
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8.0
Inside of car was very dirty, someone else's garbage was under the seat, and several white dusty flakes were everywhere, the car was very dusty. Wind shield wipers were old and not doing a great job when needing them.Reviewed 25 Oct. 2021
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10.0
Pros:Picking up my rental car was quick and simple.Cons:There was no one at the rental car desk when I was dropping off my car, so I could not update the card that was charged for the rental car.Reviewed 11 May 2021
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6.8
Cons:They gave me a new 2020 car but there was damage all over it and it had not been previously recorded. The employee said if I had not brought him out and had him inspect it they likely would have charged me for all the repairs. I’m nervous they will still try and stick me with costs even though I didn’t cause any damage.Reviewed 28 Sep. 2020
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10.0
Pros:It was an easy process to attain car and drop off.Cons:Car door had moderate noise from air coming in, even when closed.Reviewed 9 Sep. 2020
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2.8
Pros:Pick up was fairly straight forward and efficient.Cons:Customer service is severely lacking. No greetings either at pick up or drop off. The vehicle was extremely sub-standard (Toyota Sequoia) such a poor choice of vehicle to include with the class of vehicles offered. So very disappointed with the experience. I will go back to Avis or Enterprise if this is any indication of future rental experience.Reviewed 31 Dec. 2019
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10.0
Pros:Convenient pickup and dropoff within steps from the baggage claim.Reviewed 24 Dec. 2019
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9.2
Cons:Everything went very smoothly.Reviewed 10 Dec. 2019
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5.6
Cons:I paid for my rental vehicle in FULL online, only to get to the Hertz desk to be told that there would be an addition $200 hold placed on my account for “incidentals”. I have rented thousands of vehicles and have NEVER had to have an additional hold on my account. When I called customer service they simply told me it was “company policy” and that it would be removed in 7 days - even though my rental was only for 3 days. Given that I paid for gas out of my own pocket, I cannot for the life of me understand what the additional “incidentals” could have been that warranted holding additional monies from me. I will NEVER rent from Hertz again.Reviewed 9 Oct. 2019
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