Reviews for Hertz in Syracuse
- All reviews 100%
11 Nov 2017
Cons: I was mislead when renting the car through Kayak, when even after I entered the information for pickup to be the airport and yet I was not properly informed that the car rental agency provided and chosen was not only off the airport premises of the airport but provided "no" transportation to get to the agency to pick up the car. It posed such a frustrating situation, which Hertz did come to the rescue and provide a favorable solution. I will think twice before considering Kayak again as a resource for renting a car or any other form of transportation.
24 Oct 2017
Just like Seinfeld said......
Pros: Car was great.....People were great....Price was fair.
Cons: Well....after calling to confirm, and being told I was good to go, of course my car was not there. Could not believe after reserving a week before, and calling to confirm......no car. As Seinfeld said, they know how to take a reservation but do not honor a reservation. Typical to the industry.
9 Oct 2017
Car rental experience
Pros: Gas mileage was good
Cons: Car was really too small.
9 Oct 2017
Pros: The customer service at this location (Genesee St.) was excellent. There was an issue with the car being available and Shwanda handled it like a pro. Best customer service experience I've had in a long time.
Cons: The location was short on cars due to other customers not returning cars on time, so what can they do about that? However, I was very satisfied with the caring of the staff, and being patient with them and giving them a little more time worked out splendidly.