Guest reviews
Overall rating
7.4
Good
Based on 3,879 reviews
Cleanliness
6.7
Comfort
6.6
Pick-up/Drop-off
6.3
Value for money
6.6
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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2.0
Pros: The customer service line was fine and was able to answer my questions, however my requirements for rental were not clearly pointed out. I reserved a car for the next day but the pick up location I was referred to was an airport which wouldn't allow me to rent with a debit card without a flight reservation. Just too much red tape. Went to Avis and rented a car within 30 minutes.
Cons: Just went to Avis from the start; which is what I'll be doing in the future.
review from
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2.0
Pros: The staff was kind
Cons: I was given a vehicle held together by duct tape. Literally. Duct tape.
review from
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2.8
Cons: Rent a wreck cars came to mind car appearance was best up scratched up ran loud door runner falling off and radio shot. They did not have much to choose from. Over price and surprise extra charge at counter People were nice but product thumbs down.
review from
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6.8
Cons: No cruise control.
review from
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2.0
Cons: Car was not available flat tire I missed the wedding parked car. They would not give me a refund. car was dirty. I will not use your website again hiryz does not care. I need a refund. I need to rent from sites whos about customer service.
review from
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10.0
Pros: Yes -- fabulous
Cons: the car was new and clean -- didnt care for the Versa -- it "drifted" too much on the freewy
review from
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9.2
Cons: This location is tricky to find. It is inside Ian’s Body Shop. The entrance is through the upper level.
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4.8
No car available with reservation
Pros: The clerk at pick-up called and arranged a car at a different location, but only after I insisted.
Cons: When I arrived at the airport at 1:30pm (driven by a friend), a nice, but very frustrated gentleman informed me that there were no cars available at this location, even though I had reservation for 2pm. I thought it was because I was early, but he told me there were 2 people in line in front of me and 1, also with a reservation, had been waiting since 12:00pm. The clerk called other locations and found out it would be 245-300pm before a car would be available, "possibly." He called the main location and I was driven by my friend to the other location in town to pick up my car. Apparently they were changing the oil in multiple cars and had no one to drive them to the appropriate locations. The car was cleaned but seats were stained. The windshield was dirty and there was no windshield washer fluid in the tank. So after driving through fog, I had to stop to clean the windshield because I couldn't see well. Rental 1-way was double the price of returning to the same location.
review from
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3.6
Cons: Customer service
review from
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5.6
Why is it called a reservation?
Pros: The car was clean and fine once we received it, and was larger than expected.
Cons: What is the point in making a reservation if the reservation does not actually reserve you a car? When I showed up to collect the car, the desk agent informed me that there wasn't actually a car there for us. That's not really a reservation, is it? Thank God it wasn't absolutely critical to have the car ready that minute for something like a wedding or a funeral. Also, we do not use credit cards. We do not own credit cards, but we have a bank card through visa. We were told that this was in adequate to use to pay for the car by the desk agent. The car rental was a gift for the person who was going to be driving it, and we had to end up asking her to use her credit card to pay for the car rental which we had intended to get for her. It was deeply embarrassing.
review from
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2.0
If you make a reservation don't expect them to honor it
Pros: Nothing
Cons: We went to pick up our confirmed paid rental the location was closed, called customer service their solution was to cancel the reservation and have us drive an hour away to the air port to pick up a car and the best part was they wanted to charge us over $100 more than our original reservation. Absolutely horrible company that has no idea what customer service is, if your company makes a mistake and books a reservation for a closed location you fix it not try to make it as hard as you can and double the fee.
review from
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2.0
Left Empty Handed
Pros: Nothing.
Cons: Was unable to rent after paying a month in Advance for it.
review from
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2.0
Pros: The customer service line was fine and was able to answer my questions, however my requirements for rental were not clearly pointed out. I reserved a car for the next day but the pick up location I was referred to was an airport which wouldn't allow me to rent with a debit card without a flight reservation. Just too much red tape. Went to Avis and rented a car within 30 minutes.
Cons: Just went to Avis from the start; which is what I'll be doing in the future.
review from
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2.0
Pros: The staff was kind
Cons: I was given a vehicle held together by duct tape. Literally. Duct tape.
review from
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2.8
Cons: Rent a wreck cars came to mind car appearance was best up scratched up ran loud door runner falling off and radio shot. They did not have much to choose from. Over price and surprise extra charge at counter People were nice but product thumbs down.
review from
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2.0
Cons: Car was not available flat tire I missed the wedding parked car. They would not give me a refund. car was dirty. I will not use your website again hiryz does not care. I need a refund. I need to rent from sites whos about customer service.
review from
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4.8
No car available with reservation
Pros: The clerk at pick-up called and arranged a car at a different location, but only after I insisted.
Cons: When I arrived at the airport at 1:30pm (driven by a friend), a nice, but very frustrated gentleman informed me that there were no cars available at this location, even though I had reservation for 2pm. I thought it was because I was early, but he told me there were 2 people in line in front of me and 1, also with a reservation, had been waiting since 12:00pm. The clerk called other locations and found out it would be 245-300pm before a car would be available, "possibly." He called the main location and I was driven by my friend to the other location in town to pick up my car. Apparently they were changing the oil in multiple cars and had no one to drive them to the appropriate locations. The car was cleaned but seats were stained. The windshield was dirty and there was no windshield washer fluid in the tank. So after driving through fog, I had to stop to clean the windshield because I couldn't see well. Rental 1-way was double the price of returning to the same location.
review from
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3.6
Cons: Customer service
review from
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5.6
Why is it called a reservation?
Pros: The car was clean and fine once we received it, and was larger than expected.
Cons: What is the point in making a reservation if the reservation does not actually reserve you a car? When I showed up to collect the car, the desk agent informed me that there wasn't actually a car there for us. That's not really a reservation, is it? Thank God it wasn't absolutely critical to have the car ready that minute for something like a wedding or a funeral. Also, we do not use credit cards. We do not own credit cards, but we have a bank card through visa. We were told that this was in adequate to use to pay for the car by the desk agent. The car rental was a gift for the person who was going to be driving it, and we had to end up asking her to use her credit card to pay for the car rental which we had intended to get for her. It was deeply embarrassing.
review from
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2.0
If you make a reservation don't expect them to honor it
Pros: Nothing
Cons: We went to pick up our confirmed paid rental the location was closed, called customer service their solution was to cancel the reservation and have us drive an hour away to the air port to pick up a car and the best part was they wanted to charge us over $100 more than our original reservation. Absolutely horrible company that has no idea what customer service is, if your company makes a mistake and books a reservation for a closed location you fix it not try to make it as hard as you can and double the fee.
review from
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2.0
Left Empty Handed
Pros: Nothing.
Cons: Was unable to rent after paying a month in Advance for it.
review from
Other suppliers in Winston-Salem scored
Where can I find Hertz car rentals in Winston-Salem?
3800 Norfleet Drive, Hertz car rentals
Address
3800 Norfleet DriveHours
| Monday | 08:00 - 17:30 |
| Tuesday | 08:00 - 17:30 |
| Wednesday | 08:00 - 17:30 |
| Thursday | 08:00 - 17:30 |
| Friday | 08:00 - 17:30 |
| Saturday | 08:00 - 12:00 |
| Sunday |
Phone
+1 336 744 0310FAQs about renting a car from Hertz in Winston-Salem
What is the most popular rental car from Hertz in Winston-Salem?
Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Hertz in Winston-Salem.
How many car rental locations does Hertz have in Winston-Salem?
Hertz has 4 rental locations in Winston-Salem. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Smith-Reynolds airport (INT)?
Yes
Does Hertz offer shuttle or airport pick-up services from Smith-Reynolds airport (INT)?
Yes
