Kuala Lumpur Hotels near Berjaya Times Square

Pros: The service was amazing. I informed them that it was my girlfriends bday and they pulled all the stops to make it an amazing one.

Pros: its amizing hotel thanx alot for a good sarvic

Cons: nathing

Pros: Comfortable bed and nice bathroom

Cons: Starting from the beginning of my experience, once I had booked the room it said that it's ready for checkin. However I had to wait a good 40 minutes. Lift system is very old and requires you to insert their card each time you use it. Often it doesn't read the card. Even 3 star hotels use the touch system. I've never been so disappointed by the breakfast menu in a 5 star hotel. Limited to 10 items at max, if that. Moving on, the swimming pool closes at 6pm... and has no lifeguard! That's a real shame as kids won't be able to enjoy the pool. As for my room, there were lights that weren't working, wallpaper peeling off from the edges, bath tap not fitted properly on the wall and flimsy wardrobe doors! Overall the layout of the room is full and boring. With a table that looks like a ironing board. There was a 10% service which came as a surprise although it does say in very small writing on one of the booking confirmation emails. This should be clearly stated next to the booking summery. Very disappointing. All of these things added up one bit at a time to one big disappointing experience. Would definitely think twice before returning or recommending anyone. The only plus points were that staff are quite friendly and inviting, location is second to none and has a varied selection of designer retailers inside the hotel.

Pros: One of the best hotel I have ever been in my life. The walking distance to pavillion is just 1 minute, just need to crossed the road. The bed is super clean. Toilet is the best I have ever experienced in life. Got coffee machine in the room. They even refreshed the bed when we are going out in the evening.

Cons: Everything is perfect.

Pros: Location

Pros: Nice location Friendly staff

Pros: Staff very friendly and helpful especially the receptionist miss sharron

Cons: None

Pros: Room and location

Pros: Stayed here twice on our vacation.The hotel is perfectly located, directly opposite the Pavilion mall, steps from the action and night life. Despite being in a very busy area, the hotel was very quiet. The hotel is luxurious and staff are very attentive, porters were really friendly and helpful. The rooms were very spacious, beautifully decorated and really enjoyed the small touches like the lavender oil to assist with a restful sleep. Beds were really comfortable. We were happy to receive complimentary water daily and we enjoyed the coffee plunger. Pool area and gym really nice too. After our first stay at the hotel we travelled to Bali and the hotel kept one of our bags until we returned-this was very helpful. Will definitely stay here again.

Cons: The rooms smelled quite dusty -probably due to the thick carpets.

Pros: The location was absolutely the best, if you can work with the mad traffic that is.

Cons: - The long wait times at the check-in counter in the SPG gold/platinum members section. There were only 2 staff dedicated to helping the SPG Gold Platinum members, which was a line of atleast 10 ppl on the day. I was obviously frustrated by this service and the frustration was evident on every customer's face. - The A/C in the room was below par. Even after requesting the hotel to have it checked out, nothing changed in the cooling. In the blistering humidity of KL, a below par A/C is a sleeper's worst nightmare.

Pros: Was able to walk to 75% of the things I wanted to do in KL. Having a nice shopping mall with good dining options around was a big plus!

Pros: Not applicable

Cons: We had a minor hiccup during the check in process and the website we booked with cancelled our booking. The staff the Westin were able to rectify that promptly.

Pros: Everything was perfect including location, staff and room size

Cons: Nothing everything was perfect and meet my expectations

Pros: Location

Cons: Rooms are too outdated

Pros: Everything

Pros: The room was clean and the bed is comfortable. The hotel situated in the heart of the city and easy to visit many places. The hotel staff was awsome and very helpful.

Pros: Overall stay was good. Walking distance to pavillion

Cons: Had to pay for the carpark. Other hotels in the area provide carpark. Yes it is a measly amount but why is it needed

Pros: I got an amazing check-in experience. My room is very clean really bigger than what i’ve imagined. The staffs were so friendly and helpful, they helped me a lot with concierge service and also advised many wonderful places to explore!

Cons: Room’s wifi was a minor defect. It’s not really working well and sometimes can’t connect. The nearby building is under constructing so it makes some noise but it’s not a big problem anyway.

Pros: Location next to pavilion mall

Cons: Old interiors. Mildew smell

Pros: Excellent central location, stylish and modern with a comfort and luxury feel to the place. Amazing 10th floor pool and poolside bar and great bar in the lobby also.

Cons: I can’t think of anything I didn’t like.

Pros: Good central location, easy walking to Pavilion Mall, lots of restaurants near by and inside the hotel. Great friendly helpful staff.

Cons: Some of the room decor is a bit outdated. Window sill/ceiling leaked when there was heavy rain.

Pros: Overall nice clean hotel with big room and adequate facilities

Cons: The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff

Pros: The lobby and rooms were lovely. The F&B was great also.

Cons: The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.

Pros: The manager was quick to resolve our issues. Great kids room, gym, and pool area. The rooms in the new wing are nice and offer sufficient space for children.

Cons: The residence apartments are not used often or tended to. While spacious, there were power outages and brown water. The room was also ready two hours after the standard 2pm check-in. Front desk staff did not want to handle or seem primed to focus on customer service. Management was essential and most helpful.

Pros: The corner room was absolutely my favs! i always stay in corner room whenever i stay here. The Location is just walking distance to shopping center.. excellent service.

Cons: Breakfast was just so so

Pros: the breakfast is really gorgeus! Staff is friendly and helpful. The location is very comfortable - city center, very close to convention center, shops and restaurants are all at hand. The apartment room is quite big and well equipped - iron, cups, oven, plates, everything is in. Suitable for long stay / stay with kids when they need some special food.

Cons: kitchen zone pretty old and furniture looks old. There was a smell like someone was smoking in the room, however I asked non-smoking room. Thanks to staff they brough an air cleanser and almost totally removed the smell while I was out.

Pros: We had use of the Level Lounge for food and refreshments as well as for check in and check out. The Level staff were excellent and nothing was too much trouble for them. The 2pm checkout was a bonus as we had appointments in KL that went over time. The breakfast buffet had plenty of choice as well.

Cons: Couldn't find fault with anything.

Pros: Great breakfast, very nice room (renovated) and excellent location - just across monorail and shopping malls.

Cons: Cockroach spotted in the eating place. Pillow is not comfortable. Bed is quite worn out.

Cons: Non

Pros: -Room cleanliness -Softy & Comfort Bed / Pillows -Variety of food for breakfast -Hi Tea -Location of hotel

Cons: Nil

Pros: Location & Cleanliness

Cons: Customer service- hotel was overbooked and hence poor customer service overall. I asked for an extra room key when I checked in around 11pm as I received one and had booked the room for 2 pax. Was told curtly “ can you come back later “ as they ran out of the cards apparently- unreasonable seeing the time of night. No apology or even offering to send the card up. Asked for a large king size bed, but got twin beds- was given same excuse that they were over booked Extended my stay for an additional night- lady at the reception got very agitated when I asked if I can complete the formalities the day before and told me I need to come back the next day and complete all the paper work again.. very impolite way of treating guests.

Pros: The bed and pillows were great. you can keep your luggage stored there.

Cons: My check in was at midnight due to my flight and still they called me into the room in the morning to ask me if I was doing my check out at 12 or wanna pay extra to stay longer which give you an idea of how they just care about money. My room had zero view and you can listen the noise of the street plus the lady at the counter said it was a non smoking room and as soon as I got in I felt the smell of cigarette, specially in the toilet. Check in took long time and considering how late it was this is annoying.

Pros: Great location, friendly and helpful staffs in lobby, the breakfast was nice. Very good service in the breakfast restaurant.

Cons: The room was not clean. Hair left in the shower drain and there was a sock left near the armchair in our room. We ask for two bottles of water (twice, the first time nobody came) and confirmed to bill it to the room while checking out but the staff who came up insisted to charge us 10 MYR in cash for these 2 bottles of water. Overall it was not a pleasant stay.

Pros: Staff and location

Cons: Nothig

Pros: The staff, from the front desk to the porters, the waiters and chefs in the breakfast room were exceptionally friendly and competent. My husband was addicted to the chicken rendang and had it for breakfast 5 days consecutively. Breakfast was fantastic with a huge variety to choose from. We also enjoyed the evening entertainment in the lounge. The hotel is very central with access to most attractions within walking distance.

Cons: Nothing to complain about

Pros: Staff..helpful and approachable.

Cons: A bit worn out as...needs a bit of refurbishment, however keep the old Malaysian style decor. Nice change from modern style hotels in asia.

Pros: location

Cons: While rooms were priced reasonably, everything else in the hotel -- food, laundry, etc. -- was VERY expensive

Pros: Location

Cons: The room is dated, TV program almost non-existent for what supposed to be 5-star hotel.

Pros: From start to finish our experience was amazing. Facilities and hotel were immaculate and the staff were very welcoming and helpful. Our tower view room was well worth the upgrade and the location is perfect for most key sights as well as Bukit Bintang.

Pros: The location of this hotel is perfect for accessing many tourist sites. The staff were exceptional from the reservation staff, the breakfast staff and the friendly bar staff. Thank you to everyone who made our stay very enjoyable. The breakfast had a vast selection and we were so well looked after. Thank you again to all the staff :-)

Cons: The only small negative is our bathroom was slightly dated and shower area had a patch of mould.

Pros: We have breakfast and afternoon tea and cocktail at club lounge.It has swimming pool.

Cons: no

Pros: The staff were great! In fact, I requested for breakfast room service to be served as a surprise for my mom as it was her 70th birthday. They made it extra special and thereby made her stay and my view of the hotel outstanding!

Cons: Like others have reviewed, the rooms are showing their age. The hotel may soon be ready for a refurbishment putting it back to being a solid choice for a five star property. The pool also needs some updating. It's a nice design but needs updating.

Pros: location is amazing , and the hotel environment is very good

Cons: the room is a little old , beds are small for double rooms

Pros: good

Cons: no