Kuala Lumpur hotels near Jalan Alor

Pros: Only issue was the Italian restaurant could not offer a full menu and several items were not available which was very disappointing

Cons: Italian restaurant

Pros: Hospitality from all staff level. Cleanliness. Excellent location. Old hotel but well maintained.

Pros: The hotel facilities restaurants the pool the luxuriousness

Cons: drinks a bit high priced

Pros: Location and cleanliness of the hotel.

Cons: Staff failed to bring our luggage up promptly despite 2 calls to bell boy.

Pros: I always try out all of the luxury brands during my days off, therefore I have some certain experiences to share and standards to expect ones to meet. This property has not offered the best of its brand but I'm confident that it has potential to improve. Here are some feedbacks for you: Positive: -Grand lobby and lightning system. Nice view. Hotel is old but overall the maintenance is pretty well as water flashing strongly, clean room carpet, fresh smell in the room. Bath amenities are set up generously. Beautiful cultural touch in the room and the hallway with framed decors. -Reservation and room controller did a great job in arranging my consecutive bookings in one room, making the stay so much more convenient and worthwhile. Thank you very much. -Sweets and cakes in the Club lounge is as delicious as the Mandarin bakery brand should be. -Laundry was returned in nice set up. -Bellman approached us and offered assistance with luggage and car arrangement. Thank you. -Beautiful and large Club lounge with cool Pianoman and signature KL view.

Cons: Developmental areas: -Lack of luxury element, which is Human touch; Barely eyes contact upon both arrival and departure experiences. Upon departure, eyes contact and conversation were only addressed to the man, while you should have made connection to both. No personal connection at FD such as: "How was your flight?" at arrival, Or "How was your stay with us?" at departure. FD got our passports, therefore names were achieved but they never address us by name. No further assistance was offered before ending a conversation. Bellman and Concierge were available at front but did not open the car door actively. Upon checking in, no explanation was given about the room type, executive lounge benefits. -Assuming service: When at the Club lounge, I was looking for the small folks for fruits and dessert. I had not finished my sentence :"where is the small.." but the person in charge quickly told me: "it's on the table". It was not. The Lounge is large but there was only one associate working during evening cocktails. Therefore service was not properly performed. When we was calling him to inform that we would like to move the table to which he had not cleaned yet, but we only had a chance to say: "excuses me,.." he quickly interrupted our sentence by saying shortly: "I'll be back". The table was cleaned up not thoroughly as glass coaster was left remaining. -There was only 1 trash bin in the bathroom, whereas there should be one for general waste and another one for dirty towels. Reused showercap, it even has a hold and man hair (picture can be sent if you wish). This kind of thing should not be reused. No turn down amenity. -BF buffet is not very impressive. Basically there is no single special connection after a stay. However like I said before, the hotel has potential, and the developmental areas are mainly in soft skills, which can be trained. So hope to see improvements from you in the future.

Pros: Great location, staff and food

Pros: Nice pool and great breakfast

Pros: Ideally located across from Petronas Towers. Nice hotel but not up to the standards of other MOs. Definitely needs a refresh.

Pros: Nothing beats a room at the Mandarin - they truly have thought of everything. We chose a room with a view out to the Petronas Towers and fountains too, which was just absolutely iconic.

Cons: It was extremely crowded at breakfast. The tables felt too squeezed together, with the waiting staff and the other guests squeezing between the tables to get back and forth and noise levels to match.

Pros: Boutique room, comfortable bed and pillows, great location, friendly and helpful staff. Walking distance to pavilion, KLCC, fahernhite and more.

Cons: I Found some hair in the bath rob twice! Breakfast needs to be provided with more continental cuisine.

Pros: Location Room Spa

Cons: Checkout took long time. Several staff were available but in the back and arrived to front desk late.

Pros: The staff is very accommodating, kind and friendly. The room is big and clean. Variety of food in the restaurant is okay. Love the place it’s near the shopping place. I will definitely go back to this place.

Pros: Nice location Friendly staff

Pros: Nice room and good location

Cons: Room was

Pros: The friendliest staff i have encountered during my travels. Very polite and above all genuinely nice people. The hotel couldn't be in a better position, it offered an excellent buffet breakfast. The room was very nice and extremely clean. I loved the large TV also

Pros: Great location. Breakfast buffet with plenty of options. Superb gym.

Cons: The room and spa need to be refreshed. Deco a bit old, carpet stained, furniture not so clean. Coffee mug had lipstick on from a previous guest. Each towel in the bathroom had black hair on that were not mine. Some staff are lacking basic customer service skills.

Pros: Fantastic buffet breakfast. The array and selection are of the highest standards. Shuttle service available. Location was great, easy access to the city centre. Amazing wedding ballroom. Very friendly bell boys. Check in staff was good. Good room size. I enjoyed the breakfast the most.

Cons: Booked 3 rooms. One room was ready only at 3pm, check in time was meant to be at 2pm, so our guest had to wait it out, not acceptable for a 5 star hotel as it is really an inconvenience after a long flight in. Requested a late check out, obliged only for 1 room although the interconnecting one which we used was not serviced during that time. The request could have been easily accomodated, goes a long way in reflecting hospitality. Front desk team during check-out was not the best. Pool area is small, nothing spectacular. Stayed at Jen Hotel Orchard Gateway - brand flagship under Shangri La- just a week before and was thoroughly impressed with the staff and their pool so perhaps it set the bar too high.

Pros: Service

Cons: Pool was small

Pros: Location and overall facilities is amazing. Location is in the middle were you can go to many places nearby. Amazing staff really. They were smiling at all times and helpful. There was a person called Yousef he was an absolute lovely and professional person. He took my grab plate number in check out to load my luggage there. It was an amazing experience.

Cons: Small room not a big issue.

Pros: Location

Cons: Pool area needs to be brought up to date

Pros: Great value, comfortable and courteous staff

Cons: Only if pressed, dining area was crowded with an array of choices!

Pros: Vast choices of breakfast, i particularly enjoyed the pancakes. Room were spotless and housekeeping were swift. Smooth check in and out. Very strict security made us feel safe. In dining menus were scrumptious.

Cons: Kids pool need to be upgraded.

Pros: The breakfast spread

Cons: The room given was not upgraded as I was offered by other 5 stars hotels. The hotel conciege did not address me as Mr instead just call me by name. I hope that the hotel will not look at us by the room that we booked but instead looked at customers all the same.

Pros: The location was absolutely the best, if you can work with the mad traffic that is.

Cons: - The long wait times at the check-in counter in the SPG gold/platinum members section. There were only 2 staff dedicated to helping the SPG Gold Platinum members, which was a line of atleast 10 ppl on the day. I was obviously frustrated by this service and the frustration was evident on every customer's face. - The A/C in the room was below par. Even after requesting the hotel to have it checked out, nothing changed in the cooling. In the blistering humidity of KL, a below par A/C is a sleeper's worst nightmare.

Pros: The stay was good. Everything went smooth and no dramas

Pros: Breakfast spread was impressive. Location is perfect but very busy road in front.

Cons: Free shuttle bus to other parts would be great.

Pros: Was able to walk to 75% of the things I wanted to do in KL. Having a nice shopping mall with good dining options around was a big plus!

Pros: - Excellent location, near to shopping malls as well as restaurants and night life hot spots. - Comfortable bed and pillows - Good soundproofing from the outside noise - Excellent Wifi signal - Good selection of TV satellite channels - Availibilty of iron & iron board in the room.

Cons: - The air conditioner not cooling well - The room rate

Pros: Friendly and helpful staff, from reception to service staff. Good sized room and bathroom

Cons: Excessive mini bar costs ....as a result won’t purchase any items. Bar prices are excessive...47 rm for a beer is outrageous No hanging hooks in bathroom!

Pros: The room was spacious ,clean and smells good .The bed and pillows were so soft and comfortable. Everyone was accomodating and very friendly. Thank you for fulfilling our request for giving us connecting rooms so that i can easily take care for senior citizen in other rooms. Will definitely choose to stay at westin if have chances to visit malaysia.

Cons: Try the buffet,food was good. suggestion:maybe add more choices for japanese cuisine? and chinese cuisine,maybe can add like chicken siomai,chicken feet etc dimsums.

Pros: Just perfect :)

Pros: Great location and breakfast!

Cons: We have to pay for parking fee.

Pros: Staff are very friendly.

Cons: It’s abit old and dusty.

Pros: All!

Cons: Just at night the aircon abit noisy. Im a light sleeper so it kinda affect me. But its ok next time just bring earplug i think good to go.

Pros: Great location.

Cons: Lack of f&b options.

Pros: Location of food and shops

Cons: I liked everything

Pros: The hotel environment... Thing keep well and view is awesome

Cons: The car fee... Need to pay RM10 for 24hours in and out.. is my 1st time heard it

Cons: Parking not easy to find