JW Marriott Los Angeles L.A. LIVE

Reviews

Pros

"They had great Customer Service." (in 23 reviews)

"Great proximity to Staples center." (in 24 reviews)

"Very comfortable bed, great location" (in 38 reviews)

Show reviews that mention

+

staples center

breakfast

ritz carlton

room service

customer service

downtown la

beautiful hotel

parking fee

pool was not heated

great location

cost of valet

attending an event

way overpriced

valet service

staff was friendly

junior king suite

flash lights

final billing

Good

Oct 2018

7.4

Hot water was not working at all. Fixed by the morning but too late for evening activities. Nice to have a coffee shop open so early and the pool area was delightful. Friendly staff.
Okay

Oct 2018

5.7

No hot water or ac

Close to stapled center

No hot water in the room on Friday afternoon, after a day at the gym, and pool. So we went out to dinner and Clippers game without a shower on Friday night. Once returning that night we finally had hot water shower, however no air conditioning. We called 2 times and no one came up to help. No manager response, no nothing. Also cold, hot tube at the pool during the day. Last, gym was closed so we had to go to front desk for key to adjacent hotel in order to use their gym. I’ve stayed at Marriott at least a dozen times before and always consistently great facilities. Eg. Times Square, union square, Anaheim, San Juan. This one had too many problems in one day.
Okay

Feb 2017

5.1

Valet parking staff was rude
Excellent

Nov 2016

9.7

Great hotel for business travel

Staff is friendly and effecient.
Excellent

Nov 2016

10.0

Luxury hotels

I love everything about this hotel ,great staff great view beautiful hotel
Okay

Apr 2015

5.4

Just "okay"

The location was convenient to the end purpose of our stay.

The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Excellent

Apr 2015

10.0

Everything is GREAT! Except parking expenses in th

Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
Excellent

Mar 2015

9.7

Peaceful overnight stay

While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live!

The mattress was a little firm for my liking, but the bedding was exceptional!
Excellent

Mar 2015

9.4

Weekend stay

Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here.

A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
Good

Dec 2014

8.0

Expect more

Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner.

Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
Excellent

Nov 2014

8.5

Good hotel, nice facilities, rip off parking.

The room was nice and bed was comfortable.

The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
Excellent

Sep 2014

9.6

The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs

The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.

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