Hot water was not working at all. Fixed by the morning but too late for evening activities. Nice to have a coffee shop open so early and the pool area was delightful. Friendly staff.
No hot water or ac
Close to stapled center
No hot water in the room on Friday afternoon, after a day at the gym, and pool. So we went out to dinner and Clippers game without a shower on Friday night. Once returning that night we finally had hot water shower, however no air conditioning. We called 2 times and no one came up to help. No manager response, no nothing. Also cold, hot tube at the pool during the day. Last, gym was closed so we had to go to front desk for key to adjacent hotel in order to use their gym. I’ve stayed at Marriott at least a dozen times before and always consistently great facilities. Eg. Times Square, union square, Anaheim, San Juan. This one had too many problems in one day.
Valet parking staff was rude
Great hotel for business travel
Staff is friendly and effecient.
I love everything about this hotel ,great staff great view beautiful hotel
The location was convenient to the end purpose of our stay.
The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Everything is GREAT! Except parking expenses in th
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
Peaceful overnight stay
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live!
The mattress was a little firm for my liking, but the bedding was exceptional!
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here.
A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner.
Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
Good hotel, nice facilities, rip off parking.
The room was nice and bed was comfortable.
The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs
The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
For unrivaled luxury in the heart of L.A; look no further than the JW Marriott Hotel at L.A. Live. Its Scandinavian-inspired decor with subtle colors and artistic lighting creates the perfect atmosphere for a lavish L.A. experience right in the middle of the action. About the Hotel The JW Marriott at L.A. Live is a cutting-edge hotel featuring contemporary designs and views of the skyline. The 879 smoke-free rooms and suites feature pillow top mattresses, work desks, plasma-screen televisions and marble bathrooms. This central hotel is ideal for business, with a 100,000-ft event center for large conferences or meetings. The hotel is located just steps from the L.A. Convention Center. Guests can relax at the rooftop pool and bar or take advantage of the fitness center. In the evening, several restaurants are available to choose from, including the WP24 by Wolfgang Puck. Afterwards, relax with a signature cocktail at the hotel's own Mixing Room. Nearby Attractions The JW Marriott is within the L.A. Live entertainment complex, located off the Santa Monica and Harbor freeways and across the street from Olympic/Georgia subway station. L.A. Live hosts events, concerts and festivals, with several nightlife spots and restaurants alongside bigger venues. The Staples Center, home to the LA Clippers, Lakers and Kings, is also part of the complex. The GRAMMY Museum is a must for music fans, while families will enjoy the Regal Cinemas.
Based on 3,605 reviews
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