4.0
They didn't have the car I ordered and tried to force me to pay for the upgrade. I said no, but they said that I had to buy the $70 per day insurance then. I'm not on vacation to argue and cause problems so I just accepted it, but it will make me hesitate next time to rent with Sixt in the future.Reviewed 6 Aug. 2023
review from![kayak]()
2.0
They cancelled my reservstionReviewed 24 Jul. 2023
review from![kayak]()
8.0
The Tesla Model 3 I rented was only half charged when I picked it up.Reviewed 13 May 2023
review from![kayak]()
10.0
Victoria was remarkably helpful- offered suggestions that were very useful and was very accommodating as my credit card info was messed up. Great employee!!Reviewed 28 Apr. 2023
review from![kayak]()
2.0
I ended up canceling the reservation on the spot. I’ll never book with this company again. It’s a scam. To improve, they need to completely change their business model and change the people working for them. It would be better if such company did not exist.Reviewed 17 Apr. 2023
review from![kayak]()
2.0
Location at the Amsterdam convention center was convenient. They rented us a car with multiple existing scratches the proceeded to claim we scratched a hub cap and charge $300 for repair work. The good news is we were covered through our credit card company who was super helpful but working with Sixt was awful and I won’t ever use them again. Stay away from them as a company.Reviewed 1 Apr. 2023
review from![kayak]()
8.0
Twice we had trouble getting into the car and starting the engine. we had to use the key and remove a small cover on the handle. we also removed and re-installed the battery in the key fob. When it happened the second time, we bought a new battery ,installed it in the key fob and had no further trouble. It was a nuisance, both times we were out in the country AND we spent 8,95 euro .I still rated everything "good" as we were satisfied with everything else. I don't imagine that a FULL refund is justified? Martin Van EerdReviewed 14 Oct. 2022
review from![kayak]()
2.0
Important things were not communicated upfront. 1. Passport is needed 2. Credit card pin code is needed. The first issue was solved, by chance i had a photo of the passport. the 2nd issue was a surprise, I knew I had to bring my credit card and I did, after already paying online, however, they needed me to use my pin code and not just scan my card. I do not have the pin code and they had no fallback option so I was not able to get a car and had to make new plans. Clear communication upfront would help either getting ready for the rental process or make other plans IN TIME. I was unhappy to see no flexibility (I offered instead of a deposit, to actually pay that amount - even that wasn't an option)Reviewed 14 Oct. 2022
review from![kayak]()
2.0
They could have honored my reservationReviewed 4 Oct. 2022
review from![cheapflights]()
8.0
More car option for family (car that able to carry up to 7 passengersReviewed 16 Sep. 2022
review from![kayak]()
2.0
The first vehicle I received from Sixt Amsterdam branch had a gear problem.When I wanted to deliver the vehicle to the branch, they claimed that there was no problem and even if they took delivery of the vehicle, my money would be burned and they would not be able to give me a new vehicle.As a result of my intense insistence, staff spoke with the branch manager and exchanged the vehicle. When I received the vehicle, I took its photos and videos of the damaged areas.After returning the vehicle, the vehicle was not re-checked with me and the damages on the day I received the vehicle were tried to be reflected to me within 1 hour.Back to the branch; When I wanted to show the damage photos I took on the day I received the vehicle, the vehicle had already been given to another customer. Investigations are currently ongoing. I hope that the fault of the branch staff will not be reflected on me.A world-class company like Sixt should work with staff who can communicate properly with their customers.I hope that the penalty for this mistake will not be reflected on me and the deposit taken from my card will be fully refunded to my account.Reviewed 11 Sep. 2022
review from![kayak]()
8.0
Return the car is chaotic and can be difficult finding parking during busier times of the day. Other than that, Sixt staff is very friendly and try to accommodate you to the best of their ability. 8/10.Reviewed 29 Aug. 2022
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