Book Hertz car rentals in Amsterdam

Pros: Nobody was at the drop off and no instraction were given before

Cons: A notice that at antwerpen railway station the dropoff is unmaned

Hidden fees

Pros: Not much

Cons: The hidden fees were outrageous.

Pros: nice car and decent facility; car was fine

Cons: no chance to review car with associate -- or at least it would have been very inconvenient due to busyness and lack of space; had to quickly take photos of the many scratches on the car

Cons: How 1 staff member can destroy the positive image you had of a company! That resumes our experience when we picked up our car in Amsterdam.

Petra at check in was a real witch

Pros: Car

Cons: Check in was so rude and expensive

Excessive charge for minor wear-and-tear

Cons: When we returned the car, the agent spotted the tiniest of scratches on the fender and charged us 528 Euros for it. When I protested and refused to sign, he threatened to invalidate the return so that we would continue to be charged for the rental. He keep saying that Visa would cover it (which they did) as if that made it OK to charge an excessive amount. When I contacted Hertz customer service, they were no help using circular reasoning such as "well that was what was assessed so that must be the correct amount." They provided photos in which you can't detect the damage.