10.0
The Sixt experience was perfect--except for the car I rented. The agent offered me an upgrade from a Toyota Camry to a BMW for a minimal increase in payment. Never having driven a BMW, I agreed. But the car was a low-slung sporty model, and getting in and out of the car was very challenging! It handled magnificently in every way, but its comfort level was lacking. I wish the agent had informed me of this particular feature--and I would've stayed with the Camry. I'll know for next time...Reviewed 31 Mar. 2022
review from![kayak]()
2.0
Don't book with SIXT if there's even a 1% chance you'll need to cancel. It was the most infuriating process ever to cancel. Their website (there's absolutely no human to talk to) kept saying I needed to go through kayak to cancel. Kayak's website (also no human) says you have to go through SIXT. Neither was taking responsibility. After 8 emails SIXT finally cancelled it, which showed they were indeed the ones able to cancel it!!! Took way too much time. Don't recommend.Reviewed 21 Mar. 2022
review from![kayak]()
2.0
We rented Sixt, through Kayak, and had an impossible time cancelling the reservation. We called, we sent emails, we tried to cancel through their website. Kayak indicates that any cancellation is through Sixt. Sixt makes the cancellation virtually impossible. We had a health related cancellation and we emailed the line, and got back an auto-response. We called and got sent to the email (which had the auto response). We tried to cancel use their cancel button, but it did not recognize the reservation. Then, we got billed, so now we have to dispute the charge through our credit card. It's not worth the hassle to rent through Sixt.Reviewed 5 Jan. 2022
review from![kayak]()
10.0
Great ridePros:The vehicle was ready when we arrived, clean and just as described.Reviewed 8 Nov. 2017
review from![kayak]()
10.0
Great ExperiencePros:They did not try to upsell or sell insurance I did not need. Had everything ready and were very quick.Reviewed 7 Nov. 2017
review from![kayak]()
10.0
WonderfulPros:Car was upgraded, clean fast service easy getting and returningCons:NothingReviewed 7 Nov. 2017
review from![kayak]()
10.0
No lines in PHX, nice new car - additional driver not includedPros:Nice new car, quick check-in/drop off in PHXCons:Additional driver was too expensive to add.Reviewed 3 Nov. 2017
review from![kayak]()
10.0
Pros:Completing the rental process with their representatives was easy and they were courteous. The vehicle was ready and clean for us, it took us less than 20 minutes to get out of there.Cons:Tried to sell us (upgrade) everything, you already got us to pay a large amount of money, don’t try to get your hands on my wallet again. Either upgrade us for don’t mention a nicer car to intrigue us and remind us we’re renting a less than luxurious car.Reviewed 29 Oct. 2017
review from![kayak]()
9.2
I would recommendPros:The car was in new condition as was nicer than expected. It was convenient to just drop the car off with the keys inside.Cons:Drop off was a little confusing and they had a lot of people dropping off and only a few employees. However, I did get to just drop it off and go.Reviewed 23 Oct. 2017
review from![kayak]()
8.0
Pros:smooth pick-up and drop off!!Reviewed 23 Oct. 2017
review from![kayak]()
9.2
Cons:Insurance was priceyReviewed 23 Oct. 2017
review from![kayak]()
10.0
Still a well kept secret in the USPros:We used Sixt many times during the 3 years we lived in Germany. We always had good experience with them and last week's rental at PHX ws no different. Short lines, great car selection, friendly counter and drop off personnel who knew what they were doing and were glad to help. My only problem is writing this review - fame and recognition might spoil the experience.Cons:The windows of the car had smudges and could have been cleaner when we picked up car.Reviewed 17 Oct. 2017
review from![kayak]()