Sydney Hotels in Sydney CBD

Pros: A wonderful boutique hotel, in a central location. The hotel had character, stylish decor and great staff. Highly recommend this hotel, compared to the other top hotels in the city.

Cons: N/A

Pros: the old world charm and the service. Also the location was excellent. The restaurant was very good.

Cons: There was nothing I disliked about the hotel

Pros: Friendly and young staff—and location! Right near the cruise ship port and opera house! Good view of THE BRIDGE from back windows!

Cons: Room service came at all hours, would knock once then open the door. Furniture in rooms a little dated.

Pros: Breakfast dinner and service was excellent

Cons: Nothing

Pros: Whiskey bar, the view

Cons: Not much

Pros: Lovely hotel, great service, very nice breakfast. Excellent location. If the room had a more comfortable matress I would have given a higher score.

Pros: Lovely staff

Cons: The property is feeling tired. Breakfast was ok, but not what it used to be. Again staff were lovely but it didn't feel as abundant as it used to. We have visited 4 times over the years.

Pros: staff were outstanding - in particular the chief concierge David Reynolds who went out of his way for you, extremely personable and approachable, and utterly professional.

Cons: they take $300 from you account on departure (told it will be upto 3 business days until back into your account)

Pros: Outstanding staff, great location and cool classis hotel with lots of marble, crystal and classic art.

Cons: Bar staff was a bit off-putting but otherwise great experience.

Pros: The decor particularly appealed to my 9 year old who is studying colonial history. He thought he was perhaps staying in government house.

Pros: The property is so central and just off the Harbour Bridge so it was ideal as we had travelled from Newcastle. There was no having to travel through or across the city once we arrived. Parking is onsite and as our event was at the Opera House we could easily wander down from the hotel. The staff were amazing and went above and beyond. Our room was so large, and had two big double beds - also a bonus was that we had a large balcony that looked out onto the Harbour Bridge and Circular Quay. Amazing value for money, great location and so convenient. We will be back!

Pros: the outdoor pool, the room, the bathroom, the bed. fantastic

Cons: The late night techno party until 4am on our last night...and actually the temperature of the room was a little warm

Pros: The rooms are spacious especially the bathroom. Comfy beds with a selection of different pillows. The location is right in CBD not far from the main shopping areas and far from the harbour...

Cons: Old Flat TV

Pros: The hotel room was great! Great bed great view!

Cons: The service at the hotel bar was horrible. Waited forever to Get service. The tables were dirty and stayed uncleaned even though it wasn't busy! I expected better service from such a beautiful hotel!the front desk staff was friendly and amazing!

Pros: + location + staff + support + cleanliness + quality

Cons: - occasionally different level of service for guests on different days

Pros: The breakfast was excellent. The staff were really helpful. The hotel is in a great location and close to restaurants and shops.

Cons: Room wasn’t ready at stated time

Pros: Quiet room in great central location. Close to train stations and attractions. Friendly & welcoming courteous staff. Spacious room, excellent bathroom. King bed was fabulous and amazingly comfortable - we had an excellent night's sleep. The only downside was that we couldn't take the mattress home with us!! We will definitely be staying here again!

Cons: Nothing!

Pros: When I arrived early - the staff kindly allowed me to check in much earlier than the usual time. Everyone was so kind, attentive and smiley!

Pros: I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent!

Cons: Nothing.

Pros: Great bedrooms and staff were excellent. Highly recommend.

Pros: The room and staff were lovely.

Cons: That breakfast wasnt included in the room rate and that the gym was not operating

Cons: Having to go a block in rain to work out was not 5 star ... Gym a mega plex and very busy and had to Fill out Paperwork - Not something I want to do .... Dont sell working out when you are outsourcing and not making it easy for guests.

Pros: The rooms as well as the staff were fantastic with their service

Pros: Everything - Thanks

Cons: That we had to leave....

Pros: Room was beautiful with a kind card for our anniversary. Staff were very friendly and kindly gave us an upgrade! Would definitely stay again! Thank you!

Cons: The air con was always turning on and off and it would never get to a comfortable temperature.

Pros: I like that it was very clean and very modern

Cons: Wasn’t too happy about the View couldn’t see the harbor bridge or the centerpoint tower or the opera house .

Pros: Good sized rooms, excellent bathroom toiletries and the TV offers screen mirroring from your mobile so you can watch your netflix. Very clean and modern feel. Restaurants and bars offer delicious food.

Cons: Bed was a bit too soft for me, i needed a firmer mattress. Overall the hotel looks very business like and not a lot of warm character to it.

Pros: The room was first class and the bed super comfy

Cons: Nothing!

Pros: Loved the hotel, staff and room. So beautiful and the gym was amazing!! Great view!

Cons: No complaints.

Pros: Level 35 was beautiful but they could have had a larger variety in the hot foods and cereals including almond milk..

Cons: I didn't like the waitress when we arrived on 35th floor to not allow us to have an alcoholic beverage as it was afternoon tea. When i stated that we had not had our welcome drink she immediately ran off to check and came back with drinks. She was not professional enough and needed more training, it was not nice.

Pros: Every thing

Cons: Price of valet parking.

Pros: Pool area

Pros: Loved the location cannot fault the staff every single person was welcoming accommodating and very friendly.

Pros: Location was ideal to watch Saturday night fireworks at the bay and close to nice restaurants and shops.

Cons: Upon arrival, I was not greeted nor given any refreshment beverages i.e water, despite advising i had a very sick infant and we just got off a very long and painful plane ride. I have stayed at multiple Marriot Bonvoy hotels and have been welcomed to front desk with fresh OJ and/or water. I felt as though the front office staff was trying to rush off the guests, not making it a personalised experience nor showing any concern or sympathy for the guests. Sofitel prides itself on being a 5-star hotel however the service was less than 5-star. In addition to this, I advised front office staff that I would like to be upgraded to club lounge access however the first question I was asked.... "what status are you" - not "let me check if there is availability or let me see what I can do for you". I felt though I was discriminated against, based on my status. I'm sorry I'm not a VIP for the Accor group but however I am an elite member for Marriot Bonvoy. I was not given the upgrade because I was staying in a standard room and I had no status. In the instance I was a VIP or a platinum, would I have gotten the upgrade? I believe so. Sofitel made me feel less than human, like status is all that mattered to them and how much profit I was bringing to the hotel. Nobody cared despite my plea to let them know my infant was really unwell and that I was willing to pay like everybody else for the upgrade. In the instance this your hotel policy, I believe you should have this investigated and looked into as its far from professional. Furthering to this, the standard rooms are poor. The air con system is very bad, now allowing temp to go below 19.5 degrees. It was hot all night and all day, despite having the air con running all day.

Pros: Bed was very comfortable. Clean room and staff were lovely

Cons: Pool was very heavily chlorinated and felt a bit slimy

Pros: Overall great stay

Cons: Most uncomfortable bed and pillow and awful food from the restaurant

Cons: a bit on the pricey side

Pros: Nothing except location

Cons: Dusty room on arrival Very bad customer service from on duty manager Not enough amenities to rate 5 star hotel So cheap to call 5 star hotel

Pros: Check-in and Check-out was a breeze.

Cons: The rooms are big but the bathrooms are dated and amenities not so great for the star level.

Pros: A short walk Very to the Rocks and Opera House. We were seeing a show so worked out well.

Pros: The room was very spacious.

Cons: The fridge temperature should be much cooler

Pros: Great location, within easy walking distance to plenty of bars and restaurants

Cons: Some people may like it but the bed was ridiculously soft.

Pros: The location is very convenient and would like to highlight Matteo at the front desk who made us feel extremely welcomed and looked after during our check in.

Cons: Matteo at reception was incredibly professional and attentive, however the staff serving the breakfast shift at the Jamison Club Lounge were unbelievably unprofessional, behaving more like if they were police controlling us rather than make us feel comfortable or just like guests in the hotel. On another note it was always cold in our room despite having the heater on all day at full speed and we had to call each day to remind them to bring our two bottles of courtesy water to our room.

Pros: Very nice room with a plenty of space. Room and bathroom were clean and the staff was helpful.

Cons: The bathroom was not as newly updated as the rest of the room.

Pros: Good location. Room was nice.

Cons: WiFi was awful. Kept dropping in and out. Had an issue with concierge also. Ordered a taxi and waited 40 minutes before we enquired what the delay was. The concierge admitted that he had forgotten to order, and wasn’t very apologetic either.

Pros: Amazing location and view.

Cons: Didn't get a 5-star feel.