Daily cleaning, installation of cabin HEPA filters on flights to Sydney
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Scores according to KAYAK customer reviews
Pros: "Simple check in and boarding, right on time."
Pros: "Crew was very polite. Great food and service."
Cons: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
Pros: "Happy crew."
Cons: "more selection of hollywood movies"
Cons: "No additional comment"
Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Pros: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Pros: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Pros: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
Cons: "Almost missed my flight - they could not locate me as a ticketed passenger"
Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Cons: "very poor communication of information"
Pros: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Pros: "New plane, excellent service both on the ground and air. Above average food."
Pros: "Great service Timely departure and arrival. JAL is really punctual"
Pros: "Very family friendly. Good entertainment system."
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Pros: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pros: "The crew was friendly, and the view from the window was stunning."
Cons: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Pros: "Great tasting food, and nearly constant beverage service."
Pros: "Hostesses were very nice. Lot's of room in aisles."
Cons: "Food was okay. Not a great choice of movies."
Pros: "Movie choices"
Cons: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Pros: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Pros: "The aircraft was excellent."
Cons: "The service could be bit more personal for a long 13 hour flight."
Pros: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Cons: "Seat was too hard"
Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"
Pros: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Cons: "Leg room"
Pros: "best comfy seat! best food best service! I will use japan airline again!"
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Pros: "cost performance"
Cons: "non-flat seat"
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Pros: "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
Pros: "Food was pretty good."
Cons: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Cons: "being moved"
Pros: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Pros: "Efficient boarding process. Great god and cabin service. On time."
Cons: "Turbulent flight and the crew was not completely reassuring"
Pros: "Service was excellent."
Cons: "Seat felt stiff but felt well rested after flight"
Cons: "too little legroom seating is designed shorter legged Japanese"
Pros: "fine food, the pilot handled a typhoon like a pro"
Pros: "Short flight."
Pros: "I loved the crew, for the most part the food, and the large screen to."
Cons: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
Pros: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Cons: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Pros: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Cons: "Nothing really"
Pros: "The crew is awesome. They’re so polite and helpful."
Cons: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Pros: "Very clean. Crew was very good. Food was for the most part fine."
Cons: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Pros: "ANA flights are always well run and good enough."
Cons: "Their iphone applications could be smoother and more functional."
Pros: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Cons: "More variety of options for the vegan meals..."
Pros: "Cleanliness, spacious legroom"
Cons: "Serve coffee more"
Pros: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Pros: "Their friendliness And care for the passengers"
Cons: "i can not think of anything."
Cons: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Cons: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
Pros: "Perhaps the most courteous airline I’ve experienced."
Pros: "Crew was prompt and courteous Entertainment choice was good"
Cons: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
Pros: "Everything on time"
Cons: "no outlet to charge phone"
Cons: "Same as above"
Pros: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Cons: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."
Pros: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
Pros: "got cancelled"
Pros: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Pros: "Overall comfort was good"
Cons: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Pros: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Cons: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Pros: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Cons: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Cons: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Pros: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Cons: "Seats in economy are a little uncomfortable, but to be expected."
Pros: "on time"
Pros: "ANA crew is very hospitable."
Pros: "Services and respectful"
Pros: "Food was excellent. Very polite and helpful staff. Clean restrooms."
Cons: "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
Pros: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Pros: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Cons: "Seat felt so narrow. Limited selection of movies."
Pros: "Stewards were very polite"
Cons: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Pros: "Service and food"
Cons: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Cons: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Pros: "Excellent service!"
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Pros: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Pros: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Cons: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
Pros: "the food, service, and efficiency"
Cons: "The really long layovers"
Pros: "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "Choices of food."
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Pros: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Cons: "The seats were uncomfortable to sleep in."
Pros: "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
Pros: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Cons: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
Pros: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Cons: "I liked everything, everything was excellent"
Pros: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Pros: "Their plane"
Pros: "Crew were fantastic"
Cons: "Entertainment choices"
Pros: "Kind staff, long flight but the attendant were super kind"
Pros: "Short flight. No problems."
Pros: "My first experience in business class"
Cons: "Basic flight with no frills"
Cons: "Perfect flight. Delicious meals. Great crew."
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"
Pros: "The boarding process was nice because Star Alliance gold members can board early and get miles for the flights. They also had lots of movie options. Decent flight."
Cons: "I bought my ticket on kayak because on the search filter, it said 1 carry-on bag and 1 check-in bag but after the e-ticket was issued it said that it was a no luggage and no meal ticket. I had to pay excess in baggage fees ($100 AUD for 1 check in bag) and during the flight, all you get is coffee, tea or water. You have to pay for meals or soft drinks. I think if I bought on air New Zealand website, I would’ve gotten a better idea of all the fare types and pay a little bit more to get the proper amenities."
Cons: "ANZ changed the flight time to 3 hours EARLIER, and they sent NO notification of the change. Missed the flight, and there were no ANZ staff to help, so had to buy a new ticket ( to the tune of $1700.)"
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Pros: "service, food, good pilot"
Cons: "nothing everything just perfect"
Pros: "The crew were delightful. Nice cup of tea and a magnificent day for flying."
Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Pros: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Cons: "The lumbar support in the seats is quite inadequate."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "The premium econ seat and services."
Cons: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Cons: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Pros: "We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline."
Pros: "Flight was okay. Short enough that small space was manageable."
Cons: "Would have liked in flight entertainment"
Cons: "Check In Issues related to code share flight"
Pros: "Good thing, we got there."
Cons: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Pros: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Pros: "The crew was very nice, and I loved the entertainment options."
Pros: "We did not use the food or entertainment"
Pros: "The plane and staff were very welcoming."
Cons: "The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally."
Pros: "Crew are good, TV shows are included"
Cons: "Charging for movies seems a bit too low cost!"
Pros: "Love the variety of movies etc available on every flight."
Pros: "Very friendly crew, clean and comfortable."
Pros: "It was okay, we made it to Sydney safe and sound, but I'd expect that anyway. We had works deluxe seats. Food was terrible service was on par with the terrible American carriers. The very first New Zealand air flight apparently set the bar too high. It was fantastic! The other 3 were nothing in comparison."
Cons: "Staff was not friendly or attentive."
Cons: "Slow service and delay exiting"
Pros: "Awesome crew! Tasty food! Comfy seats!"
Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."
Pros: "Lots of entertainment options and friendly crew."
Cons: "I got upgraded to business :)"
Pros: "Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really."
Cons: "That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that."
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Pros: "Very professional; enjoyed entertainment options"
Pros: "Large variety of entertainment options"
Cons: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"
Pros: "I love your hostesses"
Pros: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Cons: "Can't think of anything, everything was very good."
Cons: "Awesome experience on Qatar Airways... will definitely fly with them again!!!"
Cons: "Again very impressed with Qatar Airways service on the board"
Pros: "Crew was superbly amazing which made flight enjoyable."
Cons: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Cons: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Cons: "Boarding process, and in-flight entertainment and wifi"
Pros: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Cons: "The food was very mediocre!"
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Cons: "Internet bad"
Cons: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."
Pros: "Flight services"
Cons: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Pros: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Cons: "Additional toilet may be considered"
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "process quick and efficient"
Cons: "average seats"
Pros: "Best host staff"
Cons: "Bad app don’t trust"
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pros: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Cons: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."
Pros: "Staff worked fast to feed and water everyone."
Pros: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Cons: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Pros: "Excellent friendly service"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Seats should be comfortable, improve your menu, Pakistani dishes should be added, sweat dishes are hot and tasteless"
Pros: "Everything was excellent no complaints rated 10"
Cons: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"
Pros: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Cons: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Pros: "The staff are outstanding! Friendly, helpful and accommodating."
Cons: "Poor choice of movies. Their 'world' movies should have subtitles"
Cons: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "Everything else"
Cons: "Too much air condition... cold!!"
Pros: "All Qatar employees were friendly and helpful. A great flight!"
Pros: "Service and crue was good"
Pros: "Flawless boarding, service, food and arrived 30 minutes early."
Pros: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Cons: "No flexibility in flight changes"
Cons: "Boarding in India is never smooth, no difference here"
Pros: "Crew courtesy."
Pros: "Friendly crew"
Cons: "Food and price of ticket"
Pros: "Very nice crew."
Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."
Pros: "I travel from Sydney to Europe (UK and Greece) regularly. My experience with Qatar airways was fantastic: I highly recommend it. First of all, the travelling hours are a bit shorter (compared to travelling via Singapore or Hong Kong) probably because of the geography of the cities/connections and the corresponding flight times between Athens-Doha-Sydney. The aircraft was exceptional (I believe it was Airbus A380). It was a double-deck, wide-body and four-engine jet airliner. Cabin and economy class seats were very comfortable and more spacious compared to other aircraft. There was minimal turbulence, which is partially due to the type of aircraft: at least this is my understanding. The aircraft also had wi-fi (complimentary for the first 15 min) and one was allowed to use the mobile phone during the flight (except during take off and landing times). The flight attendants were absolutely amazing. Also, the crew was very understanding and friendly with children. Food was also excellent and in good portions. Overall there was high tech aircraft, excellent service and no delays. I will choose it again in the future."
Cons: "On the downside, I had a problem with my entertainment device during the whole flight: there was no sound, so I was not really able to watch any movies/TV.. The flight attendants tried to sort it out, but it was not possible. They kindly brought complimentary magazines and drinks/snacks, however it would have been much preferable if I could watch a movie or if free wi-fi was offered for the whole flight, as compensation.. My understanding is that this was not an option, due to problems providing free password..."
Cons: "The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels."
Cons: "Being a replacement flight due to delays in original flight from London, the airways chosen our seats beside the emergency exit my son who is 15 and other customer asked to swap seats for safty reasons which I fully support. computer and staff should be smart enough to choose for my son a proper seat."
Pros: "I loved everything abt this experience...from the check in, my one luggage at no charge, the seats were absolutely comfortable and for some reason they felt bigger than any other airline. The crew was professional and friendly...the plain was on time and I believe it arrived about an hr before scheduled."
Cons: "Not one thing...everything was perfect! Will never go on any other airline. Thank you!"
Cons: "Avianca used to have a better inflight service"
Pros: "Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!"
Pros: "Nothing really. We are frequent flyers with Avianca (Gold). And usually we love flying with Avianca."
Cons: "We bought business class tickets and the plane was an A321 without Business class seats, or an entertainment system. They just didn’t have the middle seat occupied as the only “perk”. What a waste of money. Very disappointed."
Pros: "On time boarding"
Cons: "My bag got broken; one of the wheels was completely snatched. Now it is useless after its second use and they will only recognize near 30% of the price: so in this trip I’m loosing $100.00"
Cons: "Avianca as an airline is a joke. Constant delays and cancellations and incompetent employees. Will never fly it again"
Pros: "Excelente atención del personal de vuelo. Gracias."
Cons: "La comida. Gracias."
Pros: "Price was right and they left on time"
Pros: "Check in crew"
Cons: "Be on time"
Cons: "Vegetarian Food"
Pros: "Great plane, entertainment and nice plane crew."
Cons: "The staff at the gate was not so nice when boarding."
Pros: "The crew, the service, enternaimente was good. On schedule and fast service."
Cons: "The plane was old and the seats a bit uncomfortable."
Cons: "Asked to move repeatedly between gates, and an hour late without explanation or apology"
Cons: "Plane had to wait for more than an hour after landing in a taxiway before reaching a parking area."
Pros: "Great costumer service and very clean airplanes"
Cons: "Avianca overbooked the flight by 10 passengers. They would not board the flight until they got 10 volunteers to except only $240 voucher for delaying their flight by one day. It took them three hours to accomplish that. The hot food had been delivered on time to the plane, so that also sat for three hours. By the time it was served during the flight it had turned to rubber. This was all together a dreadful experience. We missed our connecting flight in Los Angeles and Avianca airlines provided no help on that. ."
Pros: "First class looks nice."
Cons: "More than one hour of delay in boarding. The seats very uncomfortable for a ten hour+ flight."
Pros: "Seats. Very comfortable."
Cons: "No snack, not even peanuts!! Others give a decent snack and even a full meal service for same flight time. I paid business because I expect, among other perks, at least peanuts!!!"
Cons: "Seats were uncomfortable. Airline doesn’t tell you until 5 minutes before takeoff that you have to download their app to use their WiFi service . Pilot tells us we’ll be landing 5 minutes before 10 in NY but in fact we don’t land until 10:30 with no explanation Very old and outdated plane. Just terrible . hope I don’t fly this airline again ."
Cons: "- overall the communication with passengers about 2+ hour time changes on flights is very poor, they don't offer an clear explanation why"
Cons: "Aviões muito velhos e comida muito fraca."
Cons: "that we could not recline the chairs, there were no entertainment available, that the flight was delayed 2 hours, sorry to complain but this was the first time, Avianca failed overall."
Pros: "Yes quick exclelente"
Pros: "Confort in the plane. Nice crew"
Cons: "Too much time inside the plane previous to departure"
Cons: "Entertainment only in Spanish is very poor for a long haul flight, as there were many English on board to Heathrow. When questioning this we were simply told it was technical, nothing could be done."
Pros: "I liked the food service on this very short trip, including a very heavily poured rum and coke!"
Cons: "Flight was delayed about an hour."
Pros: "On time"
Cons: "Food wasn’t the best , the staff at the plane was ok ( not the best for overnight long flight) ,the plane keeped doing an annoying noice"
Pros: "Excelente servicio al cliente y desayuno"
Cons: "total chaos , spoke mostly in Spanish . labled me as a no shoe however I was at the air[port all night and watched as the one plane smacked into the other . flight was cancelled , and avianca will not refund or credit me the fee in addition I was charged 500 for upgrade on return trip which I did not ask for"
Pros: "The open my bags and take out a personal staff the my bags and the bags it’s was broken . I️ did a report about in the airport"
Cons: "They open my bags and take out a personal staff and the bags it’s was broken . I️ did a report in the airport . My name William ORTIZ . Owvvnyc@gmail.com"
Pros: "Accomplisment on timing"
Cons: "The seat was a little too hurt for my poor butt, but it is my problem because I am a thin person."
Pros: "Overall this is one of the best airlines I often travel with. Their cost is economic compared to the other airlines flying and their customer service attention is one of the best. They always have food and drinks available to people and obviously have a priority when it comes to children. Their seats in economy are somewhat spacious and international flights always have good entertainment with their touch screen. You can listen to music, watch movies and even TV shows without any extra cost."
Pros: "No Meal compensation"
Pros: "Very comfy. Very easy flight"
Cons: "Everything went well. More leg room would be nice"
Cons: "lots of turbulence/ storms didn't get movies or food or earsets etc for a couple of hours!"
Cons: "excellent al"
Pros: "I want Avianca resolve my bag lost. Is too much time.The case number is 17422862 is in Customer Service."
Pros: "The check in staff moved us to an earlier flight from Cartegna to Bigots so we wouldn't have to rush to make our Bogita to New York flight. Very nice of them & much appreciated. We flew Avianca 8 times over the past 11 days thru Peru & Colombia & had great experiences all the way around."
Cons: "There was no vegetarian food"
Pros: "Great service."
Cons: "The new plane, the B787, is not as confortable as the previous A330 in the tourist cabin."
Cons: "The screen didn't work on seat."
Pros: "On time."
Pros: "Everything was excellent"
Pros: "Crew was super nice"
Cons: "No food .."
Pros: "The service, the food, the various movie selections."
Cons: "Nothing! On the flight back I was sick and couldn't walk to take the connection and they left me.. Made come back on a flight next they and made me pay an additional cost! What a unhuman Arline!"
Cons: "The food as usual is not excellent. ... was good enough"
Cons: "The second flight (Bogotá to Rio de Janeiro) was delayed about 3 hours. The crew mainly spoke Spanish and would not say what was going on unless you asked them. Food was okay and the Airline was completely unorganized. You can only pick your seat 24 hours prior your flight! Price is good but that's about it!"
The cheapest airline ticket to Sydney from Canada in the last 72 hours was C$ 1,009 one-way, and C$ 1,161 round-trip on the route from Vancouver to Sydney. The most popular route is from Montreal to Sydney and the cheapest ticket found on this route in the last 72 hours was C$ 1,511 round-trip.
Sydney Airport is 7 kilometres from the centre of Sydney. View on Map.
Sydney is served by Sydney Kingsford Smith Airport, also commonly referred to as Kingsford Smith, Sydney, or simply Sydney Airport. The airport code is SYD.
The Rydges Sydney Airport is a stylish 4-star hotel that is located directly inside Sydney Kingsford Smith Airport’s International terminal and is only a 10-minute drive from the famous Sydney Opera House. The Travelodge Hotel is an affordable choice that is adjacent to the airport and just over 10 kilometers from Darling Harbour, one of the most popular waterfront locations in the city.
There are two multi-denominational prayer rooms located inside of Sydney Kingsford Smith Airport near both Terminal 1 and the main taxi holding area. They are available for all travelers, no matter their religious affiliation, and are open from 5 AM to 10 PM every day. They contain several comfortable chairs and serve as a place for quiet prayer, reflection and meditation.
Sydney Kingsford Smith Airport is located just under 15 kilometers from the city center. When driving between these two locations, it takes approximately 20 to 25 minutes with no additional traffic. When using public transportation, such as the local bus, it takes approximately 30 minutes.
Sydney Kingsford Smith Airport has a large Observation Deck that is located in Terminal 1. To access this area, simply walk through the Terrace Bar or use the small passageway that is behind the main check-in counter. It is open during standard business hours and provides travelers with a direct view of all planes landing and taking off.
Most visitors from Canada will not be allowed to enter Sydney.
You are automatically exempt from the travel restrictions and can enter Australia (without obtaining an individual exemption) if you are:
Visitors from Canada will need to quarantine for 14 days upon entering Sydney.
Visitors from Canada must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Sydney.
Travel Declaration Form
Travel Authorization Form
Travelers who are not in an exempt category may request an individual exemption to Australia's travel restrictions using this form.
Masks: Required on public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Sydney.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Sydney is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Sydney with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Sydney up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Airlines flying to Sydney have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Sydney
Masks required on board, masks provided on flights to Sydney
Social distancing seating
Middle seats unavailable to book on flights to Sydney
Testing for antibodies, testing for symptoms for flights to Sydney
Waiving of change fees. Search flexible flights to Sydney