Book Thrifty car rentals in Birmingham

Reviews for Thrifty in Birmingham

Recent reviews

Traveler rating

Excellent

18

Good

5

Okay

8

Mediocre

5

Poor

0

Find reviews that mention:

car was cleanfriendly staff

get the carper day

car availablecar smelled

great pricenever rent

customer servicepick up and drop

4.0

Cons:A REFUND ON MY CANCELLATIONReviewed 17 Oct. 2020

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10.0

Pros:YesReviewed 29 Jun. 2020

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10.0

Pros:staff was very friendly and helpful - even to recommend a place to have lunchReviewed 14 Mar. 2020

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9.6

Pros:Staff was very helpful.Cons:Reduce the different location drop off fee.Reviewed 23 Dec. 2019

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10.0

Cons:i need info from the first week rental through Kayak for insurance reimbursement and I can not get someone to email me back from kayak.Reviewed 4 Apr. 2019

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8.0

Cons:Funky entertainment system was too difficult to navigate.Reviewed 22 Oct. 2018

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6.0

Cons:Upon our return ... no one was at the booth.. we waited 5 minutes and finally a security guard walked over to advise us to go in side. No one at the counter waited 15 minutes. asked all other counters if they knew where someone was... nothing! then finally she came in, she says nothing, takes our contract and proceeds to say our final bill is 166.dollars and I said "no.. it is 65.81 bill is. and she says "no ma'm you're late and this is what the bill is now be cause you're late" I am not happy and my husband said we can't help no one was at the booth and you certainly were not here for quite a while. I then became upset and said I wanted to see her manager. she then said, well I could have adjusted it but because of your STANK ATTITUDE, I am not. The bill is 166.23. She kept repeating my bill is what it is because of mt STANK ATTITUTDE. She said this 3 times. I recorded her conversation and am going to follow up with Corporate. I will never rent from Thrifty again. Was I upset..., YES don't almost triple my charges and expect me, the consumer to be happy about it when I was 4 minutes late because they were not at the booth! The young man on our pick up was very personable and courteous.Reviewed 7 Aug. 2018

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3.2

Not a good experirencePros:The rate I was quoted onlineCons:The rate that i was charged when I got to the counter was nearly double what I was given online. The car was not clean. someone water bottle was in the cup holder. Front windows were greasy like they haven't been cleaned in months. The drop off was not staffed and disorganized, car lined up and no one checking them in. I waited and no one showed up and I walked away and dropped the keys at the counter.Reviewed 27 Jul. 2018

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5.2

BlahPros:Drop off was smooth. That was the best part. LolCons:Car seats were filthy and there was a computer issue during pickup which created a 30 minute delay to my road trip. Also cars are hard to find. An employee should escort customer to vehicle. I spent 10 minutes walking in circles looking for it.Reviewed 25 Jul. 2018

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6.0

Rude customer servicePros:Car was great. 39 mpg. Held all of us well.Cons:Getting the car was a bear. Local phone was inoperative. Can't designate spouse as an authorized driver.Reviewed 11 Jul. 2018

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10.0

Brand new car, awesome valuePros:Super fast and efficient check-out. Counter person was pleasant and informative. Had the car for 20 days and it was a real joy to drive a brand new car.Reviewed 9 Jul. 2018

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9.2

Pros:I had a great experience with Thrifty. Agent Massetta Jordan was very accommodating. Our car wasn't ready during pick up. She kept checking on us and assuring us that our car would be ready shortly. She apologized for the wait made sure we were good to go when it car was ready. Thank you Ms. Jordan for good customer service. I didn't mind the wait due to your customer service skills and expertise.Reviewed 25 Jun. 2018

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• Has the Thrifty rental car policy in Birmingham changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Thrifty will continually update its policies accordingly. Please contact Thrifty directly for the latest information. You can find up-to-date information on the coronavirus response of Thrifty here: Coronavirus (COVID-19) update from Thrifty

• How many car rental locations does Thrifty have in Birmingham?

  Thrifty has 2 rental locations in Birmingham. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Birmingham airport (BHM)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Birmingham airport (BHM)?

  Yes