Book Thrifty car rentals in Birmingham

Reviews for Thrifty in Birmingham

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6.0

Cons:Upon our return ... no one was at the booth.. we waited 5 minutes and finally a security guard walked over to advise us to go in side. No one at the counter waited 15 minutes. asked all other counters if they knew where someone was... nothing! then finally she came in, she says nothing, takes our contract and proceeds to say our final bill is 166.dollars and I said "no.. it is 65.81 bill is. and she says "no ma'm you're late and this is what the bill is now be cause you're late" I am not happy and my husband said we can't help no one was at the booth and you certainly were not here for quite a while. I then became upset and said I wanted to see her manager. she then said, well I could have adjusted it but because of your STANK ATTITUDE, I am not. The bill is 166.23. She kept repeating my bill is what it is because of mt STANK ATTITUTDE. She said this 3 times. I recorded her conversation and am going to follow up with Corporate. I will never rent from Thrifty again. Was I upset..., YES don't almost triple my charges and expect me, the consumer to be happy about it when I was 4 minutes late because they were not at the booth! The young man on our pick up was very personable and courteous.Reviewed 7 Aug. 2018

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10.0

Pros:YesReviewed 29 Jun. 2020

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4.0

Cons:A REFUND ON MY CANCELLATIONReviewed 17 Oct. 2020

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6.4

Pros:The vehicle was a 2018 Chevy Trek with satellite radioCons:When I made my reservation, I informed them I was coming on a late flight. When I arrived at the airport they were closed. I had to take a taxi to my final destination. I returned the next day via Uber. I explained this to the employee and she removed $50.00 from the bill. It was a nice offer but it did not reimburse me the total amount spent on transportation to and from the airport. The money saved booking thru Kayak was thus spent, negating savings. I do not wish to penalize the employee for trying to resolve this problem to the best of her ability.Reviewed 4 Jan. 2018

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5.6

Had reservation but no car.Pros:I eventually got my car.Cons:I had made my reservation several weeks in advance but when I arrived they were out of cars. The ladies at the counter, who were put in a horrible position by the company, had to explain to everyone that they were out of cars. Apparently, Thrifty had shipped a good portion of their cars to TX and FL to help out with hurricane victims. While I certainly applaud their effort, they had all my contact info and should have called / text / emailed that there would be a considerable wait for my car pick up. Better yet, they should have been able to forecast how many cars had been reserved and then ship the remainders to TX and FL. Maybe they should hire me as a consultant to help with their obvious data management needs.Reviewed 26 Sep. 2017

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4.0

No one available at the counterPros:The car I got was clean. The return was easy.Cons:When I got to the counter, there was no one at the counter. I called different numbers and was able to talk to a few people, including a supervisor, but they were not able to resolve the issue. There were other people at the Thrifty counter, and somehow one of them was able to talk to someone from Thrifty saying that Hertz will honor our reservation. I went to Hertz counter and got a car, but it was not the car I reserved. I reserved a sedan but got a small SUV. It took an extra hour or so for me to get the car.Reviewed 18 Mar. 2018

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8.8

Nice CarPros:Nice, low mileage car. Was given a free upgrade.Cons:Car had a smell of smoke. Had to buy and use air freshener to get rid of the smell. There was no one there to receive the car upon returning it. Had to go back to the rental desk for turn-in.Reviewed 6 May 2017

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9.2

Car was switched, but better!Pros:I had reserved an SUV Crossover size car but they ended up giving me a larger size vehicle. It turned out to be a better vehicle for my long drive.Cons:Airport needs better parking directions/designations for the rental area.Reviewed 17 Oct. 2017

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4.4

Pros:The check-in process was quick.Cons:Car reeked of smoke - like drive with all the windows down type smell. Made for a tough trip.Reviewed 10 Nov. 2016

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8.0

Chevy equinoxPros:The process was quick and easy when you do it online. It was just few minutes and I was out of door . The ride was smooth and the customer service was good. Don’t try to call because it might take long timeReviewed 3 Jan. 2018

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10.0

Pros:So easy to pick up and drop off at the airport. No waiting!Cons:With insurance I think it was expensive. Over $100/day!Reviewed 21 May 2018

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10.0

Pros:Chiquita has amazing people skillsCons:Hour long wait for vehicle she is an asset to your company. IReviewed 8 May 2018

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• Has the Thrifty rental car policy in Birmingham changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Thrifty will continually update its policies accordingly. Please contact Thrifty directly for the latest information. You can find up-to-date information on the coronavirus response of Thrifty here: Coronavirus (COVID-19) update from Thrifty

• What is the most popular rental car from Thrifty in Birmingham?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Thrifty in Birmingham.

• How many car rental locations does Thrifty have in Birmingham?

  Thrifty has 2 rental locations in Birmingham. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Birmingham airport (BHM)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Birmingham airport (BHM)?

  Yes