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10.0
Wish the extra day needed to return the car was at the same daily price as the original price booked.Reviewed 20 Sep. 2023
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2.0
The lady at the desk was brutal. I wanted to change my booking from three days to one day. She said she couldn’t do it. On top of that she insisted on charging me for three days insurance. There was no effort to work with me.Reviewed 21 Nov. 2022
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8.0
Pick up was chaotic with several cars untenable due to smoke smell. No one to help with pickup which resulted in having to take a larger size car and being told on exit that it would be more expensive. Car we choose was also only 1/2 full w gas. Drop off was totally different. The desk staff was very helpful and made sure we were not up-charged or charged for gas we didn’t use. Good customer service.Reviewed 14 Nov. 2022
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2.0
I reserved a 'standard' car. When I arrived they didn't have the car I reserved (basically didn't have any standard size car to give to me), and told me they could upgrade me to an SUV for an extra $20. This is horrible customer service- if they don't have the car I reserved, they should at least comp the upgrade. But what was even worse was that the "upgrade" SUV was something called a Nissan Kicks, which is not really an SUV at all and is actually much smaller than the car I had originally reserved. So ultimately I ended up paying more for a downgrade. Terrible experience.Reviewed 17 Oct. 2022
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8.0
The service itself was great. The insurance options provided during the checkout process suggest that their insurance is mandatory, which it is not.Reviewed 3 Oct. 2022
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2.0
I had a reservation to pick up a car at 2pm, and was told when i arrived at the rental counter (Promptly at 2pm) that I would need to wait at least 2 hours for the car that I had reserved 2 months ago. This forced me to Uber to my meeting that I had scheduled for 4pm.....Reviewed 18 Sep. 2022
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8.0
Liked convenience. Did not like comfort - resulted in sore back.Reviewed 11 Sep. 2022
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10.0
Quick check and drop offReviewed 22 Aug. 2022
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2.0
I booked through Kayak for a substantially lower price than any other rental company (I usually go directly through Enterprise.) When I get there they have a price that is almost $200 more! I had to show my conformation email and a manager had to get involved! Then they charge you a $500 hold if you use your debit/bank card or $200 if it's a reg credit card on top of the rental amount. I have never had Enterprise do that! We got in a bit earlier than expected and they also want to charge $150 per extra hour of use. Over all it waa a pretty frustrating experience and hard lesson learned. I will never rent through Thrifty again!Reviewed 11 Aug. 2022
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8.0
Everything was great except for the check in experience which was extremely slowReviewed 25 Jul. 2022
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10.0
I’ll book again for sure !Reviewed 22 Jul. 2022
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6.0
My search criteria was for approximately 30 hours but reservation was made for 24. The price nearly doubled for an additional 6 hours.Reviewed 19 Jul. 2022
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