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Flew from Kitchener to Wpg. Everything from booking to boarding to departure went smoothly. We even arrived early!

First off, It’s a budget airline so adjust your expectations. They boarded efficiently and pushed off the gate on time. Arrivals to the destination was slightly delayed due to headwinds but nothing major. Service by flight cabin crew was good. Cabin is a bit aged but maintained. Seats are comfortable enough all things considered. I would fly with flair again.

This is my second Flair flight. On time departure and early arrival on both trips. Boarding moved quickly compared to my experience on other airlines. I like the reminders throughout eg. Gate email, checkin reminders etc. Clear announcements. I am pleasantly surprised. Keep it up. Excellent pricing, e Even last day or two. Unlike excessive high prices closer to trips. Long walk to terminal, though lots of moving stairs and escalators/elevators. Nothing to add that would not cost more.

Service was terrible and the flight was 4 hours delayed with out any compensation

No cofee or minimum refreshments

Flight was Scheduled for 4:25PM ET but didn't leave until 8PM ET. Terrible!

I wish this and other airlines would board you by row, starting at the back. This was just the free for all approach. Cabin crew were really really nice and also efficient. Captain kept us updated as needed.

Very spacious. There was no food or entertainment. You could offer at least a soft drink to passengers. It's a long flight.

Checking on line didn’t work

The flight and attendants were very good however if I may suggest that the lead attendant who speaks on the intercom, speaks a bit slower She was talking so fast you could hardly understand what she was saying

System had messed up and people who had purchased specific seats had been placed randomly around the plane. ie. I didnt get the seat I payed for

Flight was on time. Staff were good. The seats did not recline so was very tight. Had to pay for water!

You could not cancel flights, that would be fantastic

I didn’t like that our flight was changed by a full day which left us scrambling for a motel room for 6 people at our own expense when I asked Flair they said because we gave you 24 hours notice we would not be reimbursed

Flight was on time. Landed at Pearson a few minutes early but still waiting for our bags over an hour and a half since landing!!! Horrible baggage handling at Pearson!!

Nice plane

I was not impressed with receiving messages concerning the original time of departure was sent to me as well as the current updated messages for the corrected time of departure. I needed to call and speak with a person to ensure my daughter and I were on the correct flight. It was confirmed however, the correct time of departure was then changed from 4:45 pm to 6:05 pm. Once at the airport, it was then changed to depart at 6:30 pm. This was a 4.5 hr. flight so we arrived at Ottawa International Airport at 1:30 am on June 12th rater than shortly after midnight. There were no refreshments served, with the exception of water. This was not acceptable for this flight. Thankfully my daughter and I were able to have something to eat shortly prior to boarding.

The flight was alright however, the seats did not recline making this 5 hour flight uncomfortable for me. The flight attendants were very nice. The flight itself was very smooth with only a few ripples. It was delayed in leaving but not by much.

Poor customer service. Do not print my ticket on the check in (airport).

Unprofessional in every manner

On time

Normal

They make you pay for everything:- hand carriage, seat, check-in and don't even offer you a cup of water! It turnout much more expensive than AC !

I didn’t like It at all cause of delays and cancellations last minutes? No entertainment not even charging points in plane ..and I noticed when one flight landed from flair’s air plane the reuse that plane which is fine but no safety protection no sanitary nothing .

Flight was late

Brand spanking new planes and amazing crews.