Pros: "Short flight good crew"
Cons: "Better seats and comfort. Better plane and at least a much more cleaner plane. These air planes are showing their age and need a refresh of the cabin."
Cons: "Everything was great and went smoothly."
Cons: "I didn't flight because I was tested Covid-19 positive ! I am waiting for AeroMexico to contact me to get and flight back to Minneapolis !"
Cons: "It was a 4+ hr flight, so some food would have been good. Could have given protein shakes or something."
Cons: "Always need more room"
Pros: "I liked the polite friendly staff!"
Cons: "I wish you would give me more to complain about! Just kidding! No complaints"
Pros: "Almost 3 hours of delayed"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The intercom was turned up too loud."
Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Pros: "The flight timings and the arrival time"
Cons: "Flight was 20 minutes delayed"
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Cons: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Pros: "Good food, prompt service. Kind crew"
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Pros: "Great customer service. Crew was super friendly and flight was smooth and on time."
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Pros: "Glass of water and a quick flight was all I needed. Went very well."
Cons: "Small delay waiting for the walkway arm at the gate otherwise we’d have been early"
Pros: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Cons: "Cramped conditions"
Pros: "The flight attendants were terrific. The food was marginal in business class"
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Cons: "The airport and boarding process at SJD was disorganized. There were no sandwiches available to purchase on the flight."
Cons: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Pros: "Above feedback is for the MSP to GEG flight"
Cons: "Nothing. Delta is the best airline in North America"
Pros: "The crew was very cheerful"
Cons: "No entertainment and uncomfortable seats (at least for trying to take a nap)"
Pros: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."
Pros: "No headphones available for flight"
Cons: "Late and missed my international connection"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
Pros: "Customer service very courteous and friendly."
Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
Cons: "Between the flights being delayed or cancelled, and delta not giving updates or even caring about passengers"
Pros: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Cons: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."
Cons: "Flights too close together, didn't allow time for transition go gate and a break before getting on another plane"
Cons: "The gate for the connecting flight from NY to Rome wasn't posted at the terminal or available via the Delta aps. The Kayak AP didn't have it either. I found out late that it was practially at a different airport. With less than an hour I had to take a bus to a different terminal, walk through, exit onto the street, cross the street and walk down the block to a different terminal. Then I had to re-enter through security (where the line was wrapped back to the front doors). Had the flight not been delayed for mechanical issues I would have missed it. My flights were purchased through Delta. If Delta uses different airlines they should post gate information on their web sites."
A lot of people needing bathroom before arrival some didn’t get to use; plane a little small felt cramped but worked still a bigger plane would be nice. Crew was friendly and flight was on time and smooth. No food for vegans 🤔
Delayed because of late incoming , but once loaded, was a great flight.
Pros: "yes every thing was good.."
Pros: "The washrooms"
Cons: "Entertainment. There was none! The seats could have been more comfortable"
Pros: "Very friendly crew. Good seating"
Cons: "V limited complimentary food for long haul flight"
Pros: "Didn’t make my flight"
Cons: "If the app didn’t send me a message saying my flight had been delayed when it was in fact on time."
Cons: "Explain the reason of the delay to us. Service while boarding was very poor No smile or welcome"
Pros: "No ability to change dates of flight."
Cons: "Paying a charge to change flight"
Pros: "Flight was fine"
Cons: "Air canada late as usual in coming in and departure.air canada needs to improve their reliability"
Pros: "Seats had room. Entertainment options were quite good."
Cons: "WestJet has lost its Chutzpah. No longer knows it’s identity. Food choices were terrible for a 5.5 hour flight, and the couple of okay choices they were out of very quickly. Crew was friendly enough but no sparkle."
Pros: "Flight was smooth no problems"
Cons: "Being 40 minutes late Cost to me $234.00"
Cons: "I miss the wedding party I was the bridesmaid"
Pros: "Service was good. Reached our destination before scheduled time"
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Cons: "I’ve been at the airport since 9am, it’s almost 9pm now."
Pros: "All it was good."
Cons: "We were 25 minutes late and they did not let us board."
Pros: "Always friendly and helpful!"
Cons: "Should have been home by midnight but ended up landing at 1:45 am."
Pros: "The friendly staff."
Cons: "The actual plane. First flight was 737. Second flight Prop plane. Ugh"
Pros: "Very enjoyable flight!! The crew was amazing and funny!! It was a great experience and will definitely fly WestJet again!!"
Cons: "There was not enough room for my carryon for some reason and so I had to sit with my knees up and feet on my bag. Not the worst but there should be enough carry on space for everyone."
Pros: "Everything west jet is great"
Pros: "Best airline for friendly caring staff. Favorite carrier."
Cons: "The contracted ground crew at the desk in Puerto Vallarta were not very organized. Checking in took longer than it should have."
Pros: "The efficiency of boarding and de-icing, seating.arrangements and on time arrival plane was clean and my.tomato.juice was cold and delicious."
Pros: "Seats could be a bit bigger for tall people."
Pros: "On time. Quick flight. Reliable"
Cons: "Food was cookies and coffee"
Pros: "Everything was good"
Pros: "Friendly crew, easy boarding! Small overhead but crew took larger bags under the plane for no charge."
Pros: "Crew and staff very helpful and friendly. Everything on time. Safety considerations."
Pros: "Ease to board, on time boarding"
Cons: "Return to gate prior to take off"
Pros: "convenience and smooth ride"
Pros: "Cabin crew was good,"
Cons: "The seats where not compfie"
Cons: "It took an hour and a half for the flight attendant to reach the fifth row to offer refreshment an then announced they had run out of red wine. Apparently she failed to check the stock before departure."
Pros: "The crew was excellent !!! They were helpful and friendly. The plane was packed and they made it pleasant!"
Cons: "Lack of leg room. Fortunately ot was only an hour and ten minute flight."
Cons: "Too small of a plane. Using twin props instead of jets.. Depends on the time of departure. You pay for preferred seating and get jammed into this de Havaland jumper plane. Noisy and then the gate is at the end of the old part of the Calgary airport. Having to board and get off the plane in rainy weather. How bush for both airports. Air Canada please come back to Abbotsford.!!!!Everything"
Pros: "The service was fantastic. It always is. I always use west jet and have never had any issues. Friendly staff very helpful. I will continue to use west jet. My parents live in Calgary and I travel a lot for work so you will see me again."
Pros: "Friendly flight attendant"
Cons: "For a flight that lasted close to five hours it seemed a long boring flight."
Cons: "Not their fault but the flight was delayed leaving over an hour late. Delay was longer than flight."
Pros: "I had a 5 month old baby and the crew was super smiley and friendly. Also, the flight wasn't full so there was plenty of room. I really enjoyed my experience. Thank you Westjet!"
Cons: "Our flight was delayed. However it was not really within their control."
Pros: "The courtesy of the flight crew, and above all, the smooth flight conducted by the Captain.T"
Cons: "There were no specific "hiccups" or negativity pertaining to the flight."
Pros: "Both going and coming was excellent, even with a bit of a delay got in before time, good service, friendly, spacious, I cannot say that of any other airline when flown economy. I really enjoyed the flight and was impressed. I have to ask that you keep up the good work and you might just be NA best airlines, unlike Air Canada, they suck. LOVE WESJET-bit pricey at times LOL"
Pros: "Always friendly and helpful...great to see and experience!"
Cons: "Flight delayed, crew didn't remove garbage before landing."
Cons: "TWO gate changes and several delays later, we finally got to Toronto."
Cons: "Seats are tooo small. Plane too warm and air nozzle pressure too weak. Shape of window made seat even more narrow. Wow!"
Pros: "flight was on time and our baggage arrived with us. The pilot landed in miserable weather and did a very good job."
Cons: "the seat could not be adjusted for tilt and the air nozzles were not working properly in that the air flow was very weak and the cabin was quite hot. We asked the attendant what they would do if we passed out. She let the captain know but nothing could really be done to correct the air flow."