Not even a coffee without paying for it
The layover in Frankfurt is not enough time to make it to the connection. Frankfurt security is understaffed and despite Lufthansa being aware of this, they offer the connecting flight, which is impossible to make. Lufthansa did not pay for hotel or food despite booking me with an unreasonable amount of time between a flight that wasn’t even delayed.
Very poor food and service. Cattle class
On time flights and all services were fine except two of our four bags were lost. We have medical equipment in one and hope they find them soon. Currently, we have received no update or information.
Lufthansa used to be one of the top international flights but it seems like this company is going downhill pretty fast. The need to renew their aircraft’s, costumer service needs needs to be improved and many other things
Never happened. We are still in Frankfort 3 days now with 2 children and no food or money. Flights canceled and delayed 10 times and counting.
The company don’t care for customers.
Both flights were on time. Great selection of movies on board. My luggage didn't get lost, which made my trip very easy.
Pros: "Very helpful crew. Quick boarding process."
Cons: "Not much leg room, or space in seats."
Cons: "Improve quality of on board announcements."
Cons: "Leg room"
Pros: "A340-600 is a wonderful plane, but economy is too cramped. The stewards do their job of feeding the "cattle", which lacks any personal service."
Cons: "The terminal updates of terminal and gate notifications were wrong! If we had followed your email and gone to T3, we could have missed our flight and be worn out from changing terminals."
Pros: "Lufthansa long haul flights has a really cool air flight status system."
Cons: "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."
Cons: "There were not enough vegetarian options, so I had only bread, butter, and dessert."
Cons: "Meals not very good either way. Only movies that were not hits. Need more classic movies"
Cons: "There was an issue on the bus to take us to the teminal cuz a passenger took another's passenger's backpack which looked exactly the same but they made us wait on the bus til the mix up was settled. A lot of the passengers got frustrated cuz we had connecting flights and the workers by the plane didn't care including the bus driver. We finally went but we almost missed our flight .we had to literally run to the gate to make it."
Pros: "Crew was very nice and professional. We arrived early"
Cons: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."
Pros: "The crew was excellent, the food was pretty good,"
Pros: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Cons: "Service! Comfort!!"
Cons: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Pros: "The atmosphere they create is very comfortable"
Cons: "I don’t now"
Pros: "Travel time was good and easy travel"
Cons: "Entertainment tv tapes"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Flight was an hour delayed for no reason. I missed my connection that I had 2.5 hours to catch"
Pros: "Borading Flights on time Crew Confort was just ok."
Cons: "Food. Very bad. Tasteless. And not much food provided. Emirates have more dishes and many servings. ENtertainment: Not many regiional movies. Overall movies are very few."
Pros: "they were on-time and we got from IAD to FRA in one piece."
Cons: "you had to pay $35 ahead of time just to select your seats...they only allow 1 checked bag, half the flight was empty in eco plus but they still wanted you to pay to "upgrade", integration with UAL is cumbersome and difficult as you cant manage both legs of a UAL/LH flight from one carrier. Overall mediocre but hey - Cheap fares, you get what you pay for."
Pros: "Service and comfort"
Pros: "Decent choice of entertainment options, though the selection of more recent titles was limited, food was fine for airline food. The crew was, as always on Lufthansa, pleasant, courteous and helpful."
Cons: "Flight left 20 minutes late"
Cons: "I had requested a gluten free meal weeks before my travel and it was not confirmed for the Naples to Frankfurt flight. I think that if I already requested ahead of time that the flight crew should know about it and be ready to provide me with the correct meal even if I don't call back and confirm."
Pros: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Cons: "Since I was sitting among the last seats, they ran out of.chicken and I had to settle for spinach filled ravioli. This is the only minor issue."
Pros: "service was great"
Pros: "Exceptional staff, service."
Pros: "Almost everything, the flight crew was friendly and timely, the movie selection was great, the flight left on time and arrived early."
Cons: "The temperature near my seat was very uncomfortable, to the point where I was sweating for most of my ride. The passenger next to me, also complained to me as well."
Pros: "Everyone is very very nice!"
Pros: "The crew was very assertive, plenty of snacks and drinks, good food. Flight went on smooth and the captain lender splendidly. Seats were comfortable with plenty of leg space, entertainment had numerous choices. Would recommend to friends."
Cons: "Everything's was fine"
Pros: "premium economy was nice"
Cons: "The fact that the person in front of us could push her seat back to the point that the TV screen was up in my mother's face. Just because someone has paid extra for a better seat, does not mean they should inconvenience elderly people (who are less flexible in moving further back). This creates a poor environment. Please consider not having your seats recline to the point where they make the person in the seat behind, extremely uncomfortable."
Cons: "Terrible delay and plane was ridiculously old. Delay as they had to replace a part. It had duck tape in the bathroom holding the shelves"
Pros: "My coach seat on the upper deck was roomy thanks to the window cubbies on the A380. The flght attendants were friendly and very helpful. The A380's upper deck is noticably quieter. I throughly enjoyed flying on the A380. The food was also the best airplane food I've had."
Pros: "The flight attendants were very friendly and welcoming and eager to help. The flight was comfortable and had nice accommodations."
Cons: "The breakfast meal was a little different."
Pros: "Most everything"
Cons: "Flight left an hour late and with no explanation"
Pros: "Seemed to have more overall room for a regional"
Pros: "Food was good, staff friendly and efficient,"
Cons: "The sleep seats weren't very comfortable to lie on but at least I got to stretch out."
Cons: "Something better to eat"
Cons: "Flight was totally full... At least everyone had a mask on American does not space seats like Delta does I will be taking Delta whenever possible"
Cons: "The boarding announcement speaker was broken, so the flight attendants needed to yell out."
Pros: "Crew were exceptional!!! Organizing the passengers and make the arrangements to meet the requirements of social distance. Bravo!!!"
Cons: "Cookies had a very bad taste. Water was perfect!"
Cons: "I can’t believe with all that’s going on American doesn’t care. The terminal was packed with people. Terminal B Charlotte airport. Packed!!!. I had no choice. In the future Jet Blue. I know it’s all about making money the flight was packed. Logan airport Delta every other set has a sticker don’t sit here"
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Pros: "The crew was nice. The updated entertainment system on the back of the headrests were nice."
Cons: "The seats were pretty cramped even by today’s standards. It felt more like a frontier or Ryan air flight in that regard. Glad it was only about a 2 hour flight. I’m only 5’4”, I don’t require a lot of room, but my hips were killing me from lack of leg room. Can’t imagine what it’s like for taller people."
Pros: "American Airlines ancient crew could not be bothered"
Cons: "The crew could have given a care and tried to make eye contact"
Pros: "Nothing extraordinary, just solid positive experience from checking in on my phone thtough disembarking"
Cons: "I like the convenience of the built-in multifunctional screens (like on Alaska flights) that AA are lacking"
Pros: "The early boarding and charging ports accesbility?"
Cons: "Just one snack option maybe a few more comps. Also it didn’t have any info on the new airplane. The ride was nice."
Cons: "Everything comfort communication"
Cons: "Be on time. It left 2 hours late causing much stress and inconvenience"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Pros: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
Cons: "I needed a little back support pillow..."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Cons: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"
Cons: "Non-availability of wheelchair at London."
Pros: "Complimentary wine and beer but no food! Entertainment pretty good."
Cons: "No food even for sale and no internet"
Pros: "Flight was great!"
Cons: "It was an older plane. We liked the flight to Miami that had the super modern technology with the screens on every seat back to watch movies etc. This plane was kinda lame."
Pros: "Flight attendants were great. Special note for Payton very attentive to my needs. Great personality. I will fly AA if all attendants are half as good and responsive as she was. She definitely deserves a raise."
Cons: "Old overhead monitors for movies. Audio did not work at my seat."
Pros: "Room between rows Entertainment from St Louis to Phoenix"
Cons: "There was no WiFi on this 3 hour flight"
Cons: "Delayed for three hours due to weather"
Cons: "No WiFi on the plane. Made for a long flight with all the comforts we are used to these days. Time to upgrade that plane"
Pros: "Customer service was friendly"
Cons: "So uncomfortable"
Pros: "I did like that "new plane" smell. Good pretzels."
Cons: "Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!"
Pros: "YYC is a nice airport. I have found I like Canadian's more then Americans when it come to air travel."
Cons: "LAX is not a convenient airport at all."
Cons: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Pros: "Boarding process, information flow, crew hospitality was excellent and professional."
Cons: "Food was very basic and bland. Drink choices were fine."
Pros: "Friendly, efficient"
Cons: "Both of my flights, to and from Europe were delayed. Missed both connections which caused us to get to our final destination hours late. Thing is, they don't even seem to care. We will never fly BA again"
Pros: "The flight departed ontime and arrived 30 minutes early. The flight attendants were pleasant."
Cons: "Nothing, it was all good."
Pros: "The crews were very kind to young people."
Pros: "The flight was comfortable with good food and movie options."
Cons: "Being in the last row, the deaf didn't recline much and I had difficulty sleeping. Also, I was not informed on the ticket that this particular international flight only allowed one free checked bag, not two, ad got stuck with a $100 extra baggage fee."
Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
Pros: "Value for money"
Cons: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Pros: "My flight was very short. It was a straight flight and there was no turbulence. Flight pulled off when it was supposed and early landing."
Pros: "Crew was helpful and provided sufficient food and drinks. Plane was late."
Cons: "The plane was late. Took a long time to turn over and the seats were not very comfortable. This was a flight operated by American Airlines"
Pros: "Smooth, left on time. About an hour flight."
Cons: "Felt as though some American Airlines crew members were abrupt. I've never experienced that with Qantas or Jetstar."
Pros: "Quiet. Overnight."
Cons: "no meal, no internet."
Cons: "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."
Pros: "Left Venice on time and arrived in Philadelphia on time. Selection of free movies was good."
Cons: "Food is so awful I wouldn't' feed it to a pig. Did not offer anything other than coffee, tea or water to drink during the 8+ hour flight after the first offering of complementary wine or soda. Seats are cramped as always on US airlines. I would not like to be an overweight person jammed into these seats for so many hours."
Pros: "Good service and friendly crew; efficient boarding process."
Cons: "Seating is extremely cramped for a transatlantic flight, very uncomfortable. I have been flying to Ireland for many years and this plane was possibly the worst."
Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."