Not even a coffee without paying for it
The layover in Frankfurt is not enough time to make it to the connection. Frankfurt security is understaffed and despite Lufthansa being aware of this, they offer the connecting flight, which is impossible to make. Lufthansa did not pay for hotel or food despite booking me with an unreasonable amount of time between a flight that wasn’t even delayed.
Nothing really special. But it was a quick 2.5 hour fli
Poor streaming choices available and internet was inconsistent and too slow.
Lufthansa used to be one of the top international flights but it seems like this company is going downhill pretty fast. The need to renew their aircraft’s, costumer service needs needs to be improved and many other things
The company don’t care for customers.
Cons: "There was no in-flight entertainment"
Pros: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Cons: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Cons: "Waiting to dis embark off the plane, waited almost an hour! After flying for 10 hours the last thing we want to do is sit in the plane for another hour"
Pros: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Pros: "Food was good but it would be great if we can select more options online before boarding the flight. Beverages were served without ice and you have to ask for ice cubes every time"
Cons: "AC in flight from Seattle to Delhi was at high temperature so we didn’t use any blankets or were not comfortable enough to sleep"
Pros: "Business class for great price but I’m tall and not much extra legroom"
Pros: "Crew was very attentive and efficient. Flight was ready to leave on time but was delayed due to security concerns at Sea Tac airport; even though the flight arrived on time."
Cons: "I did not have a problem with anything."
Pros: "Loaded plane from both ends, giving fast boarding time."
Cons: "Limited entertainment on this short flight."
Pros: "Great service, and plenty of refreshments."
Pros: "Flight staff were kind and friendly"
Cons: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Cons: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Pros: "Great pilots and crew."
Cons: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Pros: "Finally an upgraded plane. The plane from Frankfurt to Mumbai was not the best. On business class - small washroom with the toilet lid collapsing on you. One of the washrooms also not functional. Liked the food and the service."
Cons: "Sink not functioning properly in business class."
Pros: "If you want to improve you need more staff to service massive numbers of travellers."
Cons: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"
Pros: "Easy boarding"
Pros: "Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon."
Cons: "The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection."
Pros: "The trip from frankfurt to boston was amazin"
Cons: "The plane from beirut ti frabkfurt was old. No entertainment on board, no screens"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Cons: "Delay of over 40 minutes and very dysfunctional entertainment system. Poor plan for connecting flights. We had to run to catch up the connecting flight. Very unpleasant experience"
Pros: "They did it again, lost my bag for the emth time. But this time its seems to be more complicated than previous times this has happened. Just hope i’ll get my bag back eventually."
Cons: "they were out of ginger ale again! every flight they just gave out the last ginger ale...so bring more of those tiny little cans!"
Pros: "The crew was attentive and everything went smoothly. I was able to change my seat."
Pros: "Great flying on an A380"
Cons: "Boarding was a bit disorganized."
Pros: "The flight left late and arrived late. I had ordered a wheelchair, for me. At the gate there were two of them for about 20 people. The people (personell) Spoke amost no English and only poor German. I was told to WALK, because no chair was avaailable or would arrive in due time. ABSOLUTE CHAOS: The 45 minutes delay at landing did not enhance things -- missed my connecting train. Dr, W. Hartwig"
Cons: "Great customer service!"
Pros: "This was a short flight with only a snack and no entertainment like the onboard movie selections on the longer flight."
Pros: "Overall it was a great experience."
Pros: "Love the variety of entertainment options on such a long flight. The food is always so good, you make me feel so cared for."
Pros: "Food service , steward-ess were personable, seats were comfortable, good leg room,"
Cons: "Very few good Obie's to choose from."
Pros: "premium economy was nice"
Pros: "Punctual departure and arrival. Crew was professional if not always friendly."
Cons: "The worst food I can recall I have ever experienced on a plane. So bad that I didn't have more than an unfortunate bite from my "dinner" entree. The food was especially noteworthy as the trip over was so good... In the entertainment category, the sports and news line-up only had old soccer games..."
Pros: "Thank you for the great experience!"
Cons: "Without having any real complains I felt the crew could of been more attentive and welcoming."
Pros: "Coffee was excellent"
Pros: "Spent to much on the bus, bus was crowd. 2 hours delay. Without clear information of the reason."
Pros: "LOVED the fact that the business class seats lay back almost flat---much more comfortable. The flight attendants were very friendly and actually had a good sense of humor when appropriate ; ) Pleasantly surprised at the food choices and delighted that the drinks were all free, including the adult beverages, even for the economy seats that we were in on the way back..."
Cons: "Wish the seats could lay back a little bit more in the economy seat area..."
Pros: "Flight cancelled"
Cons: "Flight cancelled and Kayak never picked up the change."