Daily cleaning, installation of cabin HEPA filters on flights from Alberta to Baden-Wurttemberg
|May||Best time to beat the crowds (3% less expensive on average)|
|December||Most popular time to fly (6% more expensive on average)|
Average price round-trip
|C$ 1,256||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 623||or less|
Good deal one-way
|C$ 326||or less|
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Scores according to KAYAK customer reviews
Pros: "Good choices were great and tasted great also.."
Cons: "seats not so comfortable"
Pros: "Drinks and great stewardesses"
Cons: "No phone charger."
Pros: "Lufthansa doesn't disappoint"
Cons: "Not much to ask for on a 60 min flight"
Cons: "The seats were absolutely uncomfortable"
Cons: "Our flight was scheduled to leave at 7:00 a.m. We arrived at the airport at 4:00 a.m. to check in. When we tried to check in the lady told us our reservation was canceled. Luckily an airport employee worked his magic and had us added back onto that flight."
Pros: "Staff was friendly and boarding was easy"
Cons: "No complaints"
Pros: "Efficient loading. Flight was on time. Nice crew."
Pros: "they did good job"
Cons: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"
Pros: "That the plane brought me safely to San Diego"
Cons: "Paid entertainment on a 12 hour flight"
Cons: "Late departure"
Pros: "Food and overall service"
Pros: "It was a smooth ride overall, the staff was comfort us."
Cons: "The food was terrible is like each year the value goes down."
Pros: "REQUESTED FOOD WAS NOT AVAILABLE AND STAFF WAS RUDE"
Pros: "service was great"
Pros: "Surprisingly tasty breakfast."
Cons: "Online check in didn't work. The site kept telling me I needed a visa although I chose the option that stated I had an ESTA. Also mt destination country was not in the list of countries and there was no way to fill it in. The check- in agent in Cairo was cheeky and unhelpful. I was told I couldn't get the aisle seat assignment that I had selected online when attempting to do the online check in. The crew also stated I couldn't switch to an aisle seat because " we are completely booked" although all 3 rows in front of me had empty aisle seats all the way from Cairo to Frankfurt so I was stuck in a middle seat which the person in front completely reclining their seat for 4 hrs. At 5'10" it was not only uncomfortable but a painful flight. Things improved somewhat from Frankfurt to Miami but was still pretty tight due to the reclining seats. Luckily I got an aisle seat on that leg and the middle seat next to me was open. There was no entertainment on the Cairo to Frankfurt leg."
Cons: "Very crowded, the lady behind us was coughing her lungs out the whole flight. Flight was smooth but arrived behind schedule. Actually landed on time but we didn't get to the terminal for almost 15 minutes. The Frankfurt airport is a nightmare, worst designed airport I have been through."
Pros: "Absolutely the worst flight land and air stewards i havr ever seen. Would never flu with them againrude groun personel"
Pros: "The entertainment was good on board"
Cons: "The cabin crew was a bit rude"
Pros: "Everything was excellent but the food could be better especially from Lagos to Frankfurt"
Cons: "They cancelled the flight and did not help at all for rescheduling."
Pros: "Ease of boarding, and a timely take off. The crew was attentive and professional. The entertainment available made the 9 hours go by quickly!"
Cons: "The food was edible but not the best. The bread was especially disappointing-- ice cold and doughy! I hate those reclining seats. When you have your meal tray down it is impossible to move."
Cons: "EVERYTHING! They put us on a United flight. 11 hours on the plane with NO ENTERTAINMENT. They apologized at the end and told us to all fill out a complaint at united.com. I did and still haven't heard back. The flight attendants were rude and it was a horrible flight. Worst international flight I have taken in my life. And it was for an adoption appointment with a judge in Riga, and we barely made it."
Cons: "This was a United flight from SF to FRA. The food tasted horrible and I didn't eat any of it. Green Tea ice cream is a very unique flavor that not everyone likes. What's wrong with vanilla or chocolate, a more neutral, well-liked flavor? The dinner was over spiced and looked unappetizing. The breakfast look like someone threw up. I hate to sound so negative, but it was really awful. The flight, itself, was fine. Nice crew and smooth trip."
Pros: "Clean and comfortable aircraft."
Pros: "The aircraft was very clean."
Pros: "Clean, good pilots and quick"
Cons: "Food was bad"
Cons: "Umm. It was cancelled due to union workers striking. It was great to spend our last day in Barcelona stressing over whether we could get back home."
Pros: "Crew and flight were fine."
Cons: "Seating was cramped. Reclining seats are a bother. I'd love to see the seat ahead slide forward as it reclines to avoid invading the space for the passenger behind."
Pros: "very roomy seat for a small plane."
Cons: "Boarding occurred from two doors which caused long delays because people had to try and get by each other in the narrow isle. If they want to use two doors to load the plane they should at least direct the passengers that have seats at the back to go to the back and vice versa."
Pros: "The staff was so prompt and friendly"
Cons: "Cramped leg space, no entertainment"
Pros: "I have liked everything in lufthansa there was nothing to complain about thanks lufthansa for your respectful and helpful"
Pros: "A fast, smooth, and easy flight with a polite and efficient crew. The Frankfurt airport needs some type of internal transportation or reorganization because the size and shape make it a challenge to go through passport control and find your gate in time to transfer."
Cons: "The snack consisted of sugary packaged cookies. After waking at 6 a.m. to catch my flight, I would have preferred plain yogurt with fruit or muesli, or at least a nutritious nutty bar such as the KIND brand. The boarding consisted of everyone standing in a disorganized line next to another long line so that I was not sure if I was in the right place and felt nervous as the time to board drew near. Staff did not seem to be communicating what was happening and were not circulating. I had to ask fellow passengers if I was in the right line and on the right bus. We pushed away from the gate early. This worked against me at the beginning of my vacation when I missed my flight by 5 minutes due to the disorganized nature of the Frankfurt airport and its massive size."
Cons: "No entertainment"
Pros: "Got to sit in the top deck of the A380; Luftansa sets aside a small portion of the top deck for economy passengers. Flight was much quieter for economy passengers than on any other plane I've ever flown because the top deck is further from the engines. It was an extraordinary flight."
Cons: "Food was OK, but nothing special."
Cons: "their website did not allow changes nor did it provide a number to call"
Pros: "Everything was top notch… Wi-Fi, food, entertainment, comfort"
Pros: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Pros: "Thank you very much for taking care of my mother she is 79 years old doesn't speak English. and needed wheel chair. and she was thrilled happy and very comfortable thruw all your flights. I want to thank you personally from the bottom of my heart because it's very hard for me to send her overseas with her condition and no language. you guys awesome thank you very much again."
Cons: "Staff was extremely sassy and unhelpful when I had been traveling for 40 hours."
Pros: "Check in smooth and professional. Please change places with Asia air so you are in front of rather than behind the hoard of people."
Cons: "On my flight from Seattle to Frankfurt I had one stewardess repeatedly skip me. She was a bit older. I thought after the first overlook she would take extra care but did not. This resulted in me having to ask the crew to repeat their previous steps just for me. "Hi, I know you are serving coffee but I wanted red wine". She was a bit clipped about having to repeat steps but what was I to do? She never looked up enough to see my hand and clearly didn't look at my face. She also didn't pick up my hand towel. I essentially had to rely on the rest of the crew but the care from this lady started to feel purposefully negligent of me. The rest of the staff was friendly and efficient. I also thought we were supposed to get an appertiff...one was never offered. Couldn't check in online. Was fine once I got to the countr but could you trade space with Asia air? It makes sense to have them at the end as they have a huge hoard of people it would be nice not to have to go through and several spots to check in. Check in at the desk otherwise was smooth and professional."
Cons: "I was seated next to a family with an autistic child. Because they had checked in late, they were seated separately. The autistic child was unsetted by having to sit separated from both parents, causing quite a commotion during the whole flight. I couldn't rest during the whole flight. Lufthansa should do a better job with accommodating the needs of special cases like this, preferably when they book the flight or before they board. SFO boarding was slow and confusing. There was a backup being caused by having to seat 6 or more passengers in a wheelchair. Then, I followed signs for boarding in Economy, which was at the front of the A380. I was forced to the aisles to the back of the plane, where I prompty collided with other passengers that were boarding the rear entrance of the plane. Why wasn't I just asked to board from the rear entrance to avoid the congestion?"
Pros: "Crew was nice"
Cons: "Seat pitch is miserable, amplified failings in food and internet access."
Cons: "I had tried to postpone my return date, but found it extremely inconvenient dealing with vayama, the service Kayak linked me to. I had to call them at their Amsterdam office to arrange a different itinerary, only to be emailed in the middle of the night with the news that that itinerary was no longer available, and a replacement one would cost much more. Sadly, I was not able to deal with Lufthansa directly. Doubt I would use vayama again."
Pros: "Check in staff were excellent Flight staff were also excellent Seating was fine for short flight"
Cons: "The boarding process was a little random but in the end worked out OK. Breakfast food was not great, but that's because I forgot to ask for a special meal and can't eat dairy."
Pros: "Courteous crew"
Pros: "Very positive and responsive crew! A fresh cup of coffee I received when I requested one was delicious. And,one of the crew members made me a cup of tea before they had started serving it."
Pros: "The frienliness of the crew, adecuate food, bathrooms in FRA-PHL leg."
Cons: "The frankfurt airport. Land on Gate A and had to walk 20 minutes to ger to gate Z (up and down escalators), the bathrooms in airplane from Ben Gurion to Frankfurt (very small and not enough head clearance at the toilet). The confort of seats on flight over 3 hours of sitting (I am 74 years old)."
Pros: "Very prompt, good food. We encourage trip very much!"
Pros: "good amount of room on the plane"
Cons: "magazine on the plane is boring"
Pros: "The crew members were so sweet."
Cons: "Flight was late. I missed my connection."
Pros: "uncomfortable seats"
Pros: "Great crew"
Cons: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Pros: "One hour delay after boarding due to loosing our “slot”"
Pros: "The crew"
Cons: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Pros: "The crew was great."
Cons: "My seat would not recline at all"
Cons: "Overhead space on plane was very limited."
Pros: "I like the food and servise"
Cons: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Cons: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Pros: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Cons: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Pros: "Medical help"
Cons: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Pros: "Flight attendants were friendly, courteous and helpful"
Cons: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Pros: "Everything was good"
Cons: "Red uniforms are ok but red tights awful"
Pros: "Love the A 380-800"
Cons: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."
Pros: "Smooth ride, good breakfast and charming flight attendant."
Pros: "Staff were always courteous."
Pros: "Highly efficient transfer (45 minutes between flights)"
Cons: "too short a time to transfer between flights as a very long distance between gates,"
Pros: "Not a long run."
Cons: "Seats too too tight. Uncomfortably tight."
Cons: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pros: "Was a fine solid flight by Austrian."
Pros: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Cons: "I don't remember anything about the food."
Pros: "The plane was comfortable and clean. Internet was offered"
Cons: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Cons: "Flight delayed"
Pros: "Short flight."
Cons: "Seat comfort was meh."
Pros: "Service beyond expectations"
Pros: "The aircraft was very clean. Very friendly crew."
Cons: "seats too cramped"
Cons: "Behavior of AA"
Pros: "The service and the overall flight quality, the pilot was very good!"
Pros: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Cons: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Pros: "Right on schedule!!"
Pros: "The female attendants were nice."
Cons: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Cons: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Cons: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
Cons: "Boarding process was incredibly slow, which delayed our flight."
Pros: "It was such a short flight, no comment for this leg."
Cons: "No organized boarding system, the entire plane was told to get in line at the gate with the exception of business/first class and elderly or people traveling with children."
Pros: "Glad to have coffee and sweet treat. Attentive and pleasant crew."
Cons: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Pros: "The flight was smooth and the staff was great."
Cons: "They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight."
Pros: "Salzburg airport connection first leg flight"
Pros: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."
Pros: "Really enjoyed the quick and pleasant service from the crew."
Cons: "This was actually one of the better flights I have been on."
Cons: "I wish the flight lasted longer than the usual 8 hours, such a great experience!"
Pros: "Muslim food"
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "Professional crew. Good simple check in."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Newer plane, crew was amazing, seats were adjustable"
Cons: "Don’t be late"
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "The flight crew was so friendly and the food was really good."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Cons: "Boarding was confusing and disorganized"
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Cons: "Bit cramped for space"
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "Very friendly and helpful personnel."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "The included snacks and the seats."
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "Everything. Staff incredible."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Cons: "magazines very dog eared and some badly torn"
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "Same as above"
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Cons: "seats on Jet air flight are very uncomfortable"
Cons: "No delays"
Pros: "Crew good, plane clean."
Cons: "Seats very cramped."
Pros: "Speed boarding and organized overall. Nice crew."
Pros: "LCY very efficient baggage drop, flight arrived ahead of schedule"
Pros: "The crew was nice"
Cons: "I was supposed to have a handicap chair in London & did not so things were difficult for me."
Cons: "Flight was cancelled after boarding us and letting us sit on the plane on the rollway for 2 hours."
Pros: "Attentive service by flight attendants"
Pros: "Crew was also nice."
Cons: "I had to wait for bus to get the continue flight. The time waiting was so long I could not board the flight and had to rebook to the next possible flight."
Cons: "Was surprised that you have to pay for all drinks. They want 2.50 for a baby can of coke."
Pros: "Flight itself was very smooth, especially the landing. Food was good also, both the chicken and pasta were prepared well. Pasta could have used a little more sauce. Quantities and variety were also good."
Cons: "I still don't understand why airlines don't board from the back to the front. Would make the entire process go much smoother. The bigger the plane the bigger the problem and delay. I don't mind storing a bag under the seat but there's more stuff taking up legroom so it's hard to get the feet comfortable which is important for those longer flights."
Cons: "So out flight from Heathrow to Frankfurt arrived late at the Heathrow airport and, reportedly in a hurry to let us take off, they chose to inconvenience us further by not loading all our luggage. They said on the plane that, if we are missing our luggage, it will come in on the next flight. I don’t understand the logic of the decision to not load our luggage to try to save us time."
Pros: "Flight was uneventful (the way it should be) although it was over an hour late leaving LHR. The cabin was clean and in generally in good condition. Leg room was okay for a short flight. Didn't try the onboard cuisine but it looked good in the pictures, although somewhat expensive!"
Cons: "The bag drop at LHR T5 was bad. I was in line for almost 25 mins waiting to use the self-serve system. Almost every one of the 10 or so people in front of me had problems with the system and had to call over a staff member to help. It would have been so much quicker to have the 'old style' way of having check-in staff receiving bags!"
Cons: "Flight delayed by one hour Gate not announced as indicated on flight board When announced only gave about one half hour to make it to gate and board"
Cons: "BA took us onboard, flew us 40 minutes into Frankfurt and they decided there was a mechanical problem and returned back into Heathrow. The next plane did not arrive until 5 hours later, which lead to missing the connection flight. We were asking for updates and nobody knew anything. We asked to be changed to different airline and they could even do that. They did not compensate or pay anything, which is unacceptable. Horrible customer service."
Cons: "Cancelled flight and horrible customer service!"
Cons: "Late like always no even a free drink of water sad sad"
Pros: "The boarding and crew was nice... no complaints."
Cons: "Did not realize that, at least, water was NOT complimentary ... food & drink had to be paid for. Bummer."
Pros: "The flight kept getting delayed, but made up during flight so I was able to catch my connection in Frankfurt. Very pleased about that."
Cons: "The flight was delayed by 50 minutes and the gate was not available until 30 minutes of departure. Tap water, really?"
Cons: "We nearly missed the plane due to how closely our flights were scheduled. Then our luggage did not arrive with us our plane. We didnt have time to stop for a snack or water so a small something would have been helpful."
Cons: "Flight was delayed 30 mins"
Pros: "The plane didnt crash. I liked that."
Cons: "It was Delayed and no one was notified. I was rushing through the endless mess that is London Heathrow only to find a delayed flight - which worked out for me. I just wish I had known. The flight itself was more than 2 hours and not even a complimentary soda? You have to pay for a coke? I've taken 45 minute flights to vegas that offered complimentary drinks and snacks. Pretty odd."
Pros: "Flight was over all comfortable."
Cons: "No snacks were provided."
Pros: "Security check was quick and easy."
Cons: "The flight left 35 minutes late but arrived on time"
Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed."
Cons: "Had to take an emergency trip to London. The cost of the ticket for an hour flight was outrageous. $900 US was highway robbery."
Pros: "The flight wasn't as late on arrival as I anticipated it would be."
Cons: "The ground staff were completely useless when it came to actually getting a new flight after missing my earlier flight when I showed up with only 20 minutes to spare and the ground crew left the gate before it actually closed. They then wanted to charge me 500 euros for a replacement flight, in the end Kayak online got me on the same flight for less than 100 euros. The rest of the flight was mediocre. Lufthansa and Virgin do so much of a better job with overall staff on the ground."
Pros: "Air hostesses were good"
Cons: "Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again."
Cons: "At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight."
Pros: "Routine departure"
Cons: "Booked emergency exit for legroom but did not get it due to full flight."
Pros: "Not a very crowded flight. Boarding was efficient and we departed and arrived early. As the flight was short there was no meal service or entertainment."
Cons: "There were no power adapters in the seats."
Cons: "Full flight affected leaving time + 20 minute taxi to runway"
Pros: "The flight safety video and the crew were very helpful."
Cons: "No in flight entertainment"
Cons: "It would be nice if someone cared about something. It didn't seem like anyone liked their job or cared about the passengers. All seemed like corporate greed. I have flown over 40,000 miles this year. This was the most unsatisfactory flight. Come on guys, create a good environment for a win win situation. Happy passengers make more money for the corporation in the end."
Pros: "Always a good flight out of LCY"
Pros: "Boarding was quick"
Cons: "Lack of communication about delays."
Pros: "Everything was smooth. crew was courteous. Flight was plesant"
Pros: "I was able to sleep without being disturbed."
Cons: "My flight was delayed 4 1/2 hours"
Pros: "Flight on time, good crew, got a direct gate position at FRA."
Cons: "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much."
Pros: "Earlier arrival"
Cons: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Cons: "The fact that even water is for purchase is disgraceful"
Cons: "Heathrow connecting gate announced only shortly before flight, thousands of connecting passengers kept in a central holding pen like cattle flight: have to pay even for a cup of water"
Cons: "So, the flight to Frankfurt never happened because of whatever happened with British Airways on 05/27/2017. We waited without information in the airport for over 6 hours and then were told to exit after which it took another 3 to 4 hours to get out of the airport. We were told to find a hotel with no help or voucher - nothing was showing available under $1000 a night, save our receipts for any food we might have, rebook our flight. As we were leaving the airport, we were given water, nothing before that. We received information as we were leaving the airport about our rights for recompense. Fortunately, a Heathrow staff member helped us with finding a hotel that cost about $400. We never were able to get to Frankfurt to see our family there and had to book train tickets to Paris to meet our hotel reservation there two days later. It was a bad situation, handled in a way that caused confusion, fear and unhealthy situations of standing for long periods and I will not be doing business with British Airways in future."
Pros: "Arrived ahead of time, although flight was fully booked, boarding was quick."
Cons: "Nothing, flights to Frankfurt have always gone off on time for me."
Pros: "All perfect !!!"
Pros: "There should be a special section for babies."
Cons: "Sitting on runway for 3 hrs and then get kicked off without good instruction. This was our 1st trip, so we felt stupid about everything after the flight was cancelled. Oh well. Much smarter now."
Cons: "I know that I shouldn't be shocked by the continued degradation of the airlines, but there should be a line. To me, a simple glass of water should not be too much to ask."
Pros: "quite nice and friendly staff. many vacant seats and thus much space to seat comfortable"
Cons: "old airplane, kind of run down impression. annoying and not really working touchscreen, lousy choice of movies. Everything had the air of not being organized, we had to change our seats twice without knowing, why. Really poor food compared to any other airline I know. One of the stewards constantly spilled drops of beverages over me, when he was pouring them for me and the passengers around."
Pros: "Flight took off on time and arrived 10 minutes early."
Cons: "Delayed twice, switched gates, AND forced to gate check my carry on "because the plane was small" and supposedly they were having everyone check their bags. Except that didn't turn out to be true. Frustrating although baggage claim had bags waiting when we got through customs."
Pros: "The TV and Movie options were good. The food was good too. The staff was very attentive."
Cons: "My luggage was misplaced, but I got it delivered to my house by Wednesday evening."
Pros: "On time!!!"
Pros: "I paid $118 for an extra legroom seat (D26) which then turned into a pass through for passengers to cut across to the other side to use the lavatory. This happened throughout the flight, hence took away the comfort I paid for and needed on this long flight."
Cons: "The food. I mean who makes this stuff?"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Pros: "The crew was great"
Cons: "The chairs are hard and no lumbar support"
Pros: "The ground crew were very courteous but I feel they were not being completely honest regarding the delays. It felt like we were being given false hope that the flight was taking off soon."
Cons: "We were boarded thinking we were taking off soon. Except the delay continued for another hour and a half I found out. I had exited the plane having been given the option of staying in Gainesville in a hotel provided by the airline and being booked on a flight the next day."
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Cons: "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
Cons: "Cabin crew was good not great - expected more in flagship"
Pros: "On time, super help , confortable"
Cons: "Disgusting Food. Extremely uncomfortable seats: unable to recline far enough, my knees on back of seat in front of me, unable to sleep at all the entire trip. This was American Airlines, not British Airways. Cheap headphones kept falling out of line in port. TERRIBLE FLIGHT, Never Again!"
Pros: "New 737 max was comfortable"
Cons: "They still allow folks with way too many luggage on board"
Pros: "video choices"
Cons: "seat width leg space aisle are way too narrow"
Pros: "Crew was great!"
Cons: "Isles for walking are way too small! I mean you can’t walk normally. I am 5’11” 195 lbs. not big but I have to move sideways down the isle. This is a very dangerous situation in a emergency situation. Something needs to be done. The seat space between the seats is another story"
Pros: "Mostly really friendly crew members. Plane seemed new, first and business class looked lovely."
Cons: "Wihout question, the most uncomfortable seat ive ever been in. It was obviously a newer plane, long haul flight, and thw configuration maximized space for more passengers. Width of economy seat was tightest I've ever experienced, with the arms of the seats literally right at my legs, nearlt digging in. The leg room was very short with my knees nearly touching the back of the seat in front of me. When i put my tray down, it actually rested on my knees, and was not level because it pitched up due to longer legs (and I'm only 5'9). This was a long haul, 8 hour flight. I've never beeñ so uncomfortable on a flight in my life, and have never counted the minutes I could get out. Seemed obvuous that meal service had taken a hit when corporate looked for places to cut expenses, its one of the lower quality meals. If compared with an international carrier, the food was really sub par. Mostly really friendly crew members, unfortunately, one who really didnt seem to enjoy the job any longer."
Pros: "Attentive and caring flight crew. Speedy and efficient boarding."
Cons: "Food was not that great. Entertainment Monitor kept freezing which was a bit annoying."
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "great staff making you feel like home. flight on time,definitely recommend to all."
Pros: "Everything went as expected. Overall a smooth flight and friendly service."
Cons: "Well, it's never comfortable to try to sleep in economy class, right? But I knew that going in, and that's what I chose."
Pros: "They got us there quickly."
Cons: "Read above."
Pros: "I got to Boston safely and the pilot and attendants did their best jobs. Also my luggage arrived in a timely manner."
Cons: "Your seats are too small even for a relatively small person. You should hire more flight attendants so that they are more available to help customers. We should be fed on flights of 6 hours long. American treats us like chattel and make flying unappealing."
Pros: "They cancelled this flight."
Cons: "I had to fly to a different city in order to get home."
Pros: "Good food!"
Pros: "Crew and other personnel"
Cons: "I was not able to select a seat 24 hours before flight"
Cons: "The set I paid for I didn't get that and service was not good at all"
Pros: "The flight itself was fine"
Cons: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."
Pros: "That it was over night"
Pros: "Everything was good"
Cons: "Food was not good at all."
Pros: "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
Cons: "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Fast service, wonderful crew"
Cons: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Pros: "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! Cheese and fruit!"
Pros: "Wide selection of movies and other entertainment."
Cons: "This was not food that was served in the Economy class. This was pure junk. I understand that airlines are saving on the service in Economy but a minimal quality should be maintained. I recommend to prepare some sandwich etc. and other snacks and to take it on the plane."
Pros: "I loved not having to change planes."
Cons: "It was VERY cold on the plane."
Pros: "Boarding was efficient, easy. Lots of movie choices. Quiet flight."
Cons: "Flight attendant with an attitude. He announced the dinner choices but turned around the moment he began speaking. When I asked what he had said, he rolled his eyes. That's pretty disgusting and takes a lot away from the overall experience. Sorry, that I'm a burden when I paid a ton of money for this flight. And I had no extra or special requests. I'm an easy passenger. I didn't ring for service outside the scheduled ones once... E.V.E.R. Food was the same sweet sour chicken that I had on every one of my flights with American Airlines in the last few years. Come on. Mix it up a little. The flight is expensive enough. A tiny bit more pampering would just make the difference. And flight attendants with a pleasant and patient attitude would make things a lot easier."
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Cons: "AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint."
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Cons: "Horrible service and was never notified so I was not able to make either of these flights."
Cons: "Need a better chess program"
Cons: "Most disorganized boarding ever seen. cabin crew disengaged. food average."
Pros: "Food and crew were excellent. In flight entertainment vast."
Cons: "Seats were terribly uncomfortable. I was sandwiched between two men in an aisle seat of 4 and our arms were bumping into each other the whole time because the seats were smaller than the people. It was the most back and lower lumbar discomfort I've had."
Cons: "Crew were consistently overlooking us in the middle section."
Cons: "There should be entertainment on a 6 hr flight."
Pros: "Flight crew was polite and professional."
Cons: "I would not have booked this flight had I known there was no seatback video entertainment system on this aircraft. It made for a very long and boring flight."
Pros: "The food and drinks were great. Flight left on time and arrived on time."
Cons: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."
Cons: "Never got to board that plane due to delay of my previous flight."
Airlines flying from Alberta to Baden-Wurttemberg have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alberta to Baden-Wurttemberg
Masks required on board, masks provided on flights from Alberta to Baden-Wurttemberg
Social distancing seating
Middle seats unavailable to book on flights from Alberta to Baden-Wurttemberg
Testing for antibodies, testing for symptoms for flights from Alberta to Baden-Wurttemberg
Waiving of change fees. Search flexible flights from Alberta to Baden-Wurttemberg