Pros: "Seats looked new and clean. Flight came in early."
Cons: "The front desk gate associates stated that it was a full flight and there would be ZERO spots left for carry on luggage for me in the overhead bins. Therefore, I was told I MUST check my luggage, but there were SEVERAL open spots in the overhead bins when I got there! I do NOT appreciate this!"
Pros: "Planes are clean and comfortable"
Cons: "Communication needs to be better via text or email regarding flight status changes."
Pros: "Quick and organized."
Cons: "Once we we're boarded, it did take a while to leave. But great experience overall."
Pros: "The air conditioning?"
Cons: "Nobody ever wants to be advertised to (use our credit card?) after paying a few hundred bucks for the ride. I don’t care how many other airlines are doing it, cut it out."
Cons: "Everything was great, beverage service could have been more timely but everything was good"
Pros: "Boarding was OK"
Cons: "Plane was small and could not handle air turbulence. After landing waited 20 minutes on ground for a bay to unload Cost 3 times as much as Southwest"
Pros: "Fairly swift boarding. Comfortable seats Cocktails and snacks Free movies Free messaging over WI-FI"
Cons: "The last row in first class may have been a mistake. The person in the row behind me kept ramming into my seat as if they didn’t understand the dimensions of their own body. Not the airline’s fault."
Cons: "Flight was delayed but no explanation was provided until we waited more than 30 minutes"
Cons: "My first flight was over booked and I was nice enough to give up my seat, however Alaskan gave me a $250. Voucher for another time. But my frustration with the flight that I was put on to Seattle and the continuing flight from Seattle to Burbank was delayed and not arriving for another hour late at 10:45pm, therefore I had to make other arrangements for a ride home from the Burbank airport costing me more money to pay and Uber ride back home to Simi Valley. Getting home way later than I would’ve liked to (11:45pm) considering I have to be at work at 6am. So I wasn’t too pleased with the flight delays"
Pros: "LOVED having an outlet at my seat. Great movie selections that I didn't have to pay for. Really friendly flight attendants who were very attentive."
Cons: "Flight wasn't quite long enough to watch an entire movie so I planned to watch the end of the movie on the way back but couldn't find it in the selection :( Seemed like the available movies changed over the weekend."
Ran out of my choice of main course in BClass. Kind of weird combo for substitute.
Checking bag line was super long and confusing the Immgration line was super long the airport at mbj need better management etc
Pros: "Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available."
Pros: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Cons: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Pros: "Boeing 777 fantastic plane, great attention from the staff Quiet and comfy"
Cons: "NOthing really"
Pros: "The crew was really nice! They were very energetic!"
Cons: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Pros: "Super nice flight attendant. Really made all of us (business travelers, retired military folks, family with little kids heading to a wedding) feel welcomed and happy. Great experience."
Was the most uncomfortable I ever had in the air. Felt like I was trapped in the seat legs cramped and was just horrible. The flight to DSM was a lot better. Even being on a smaller plane was better. Staff are outstanding. No complaints about the people.
Flight left several hours late , best part we have been sitting for a hour 20 ft from the gate waiting for someone to park us. This will be the last time I will fly American from Phl . I am going to United and ewr instead. This is the last straw for me.
Pros: "Everything was great."
Cons: "I can’t believe I’m saying this but I don’t think anything else could have been improved"
Pros: "They held the plane for us due to the air tram malfunction at DFW!"
Cons: "Cool AC, it was hot! AC barely working or set too low."
Cons: "Ability to download premade events apple calendar and apple wallet tickets was seemingly impossible. Send me one email with each of those items as it’s one of the number one thing customers care about"
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Cons: "This leg of my trip went off without a hitch boarding and crew were very professional."
Pros: "My flight was via AA. I was able to check in with Concierge Key as I am an Executive Platinum member. The check-in staff were very nice and helpful."
Cons: "Since the ticket was bought with Iberia, I was not eligible to use My systemwide upgrade. The crew was generally less friendly. When I asked for cognac after dinner, they told me that they are out! The offering of snacks were bad. The breakfast is nothing but sugar! The dinner could do with less carbohydrates."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
there was an hour delay in our departure but everything else was ok.
Not having to pay for seats for 53 minute flight when continuing on the Calgary United didn't charge for seats to Chicago or the fort Lauderdale
Good boarding and flight (on time!). Loved the entertainment. Had a very pleasant flight attendant and a second one that was a grump.
I was told at customs in Toronto that us border was closed at 8:30 on a Saturday, preventing me from catching connecting flight from Toronto to Chicago. Not sure why they close that early, but why was Air Canada having a flight at 8:55 if they knew customs closes before that. The flight attendant assured me I had plenty of time at 8pm to make my flight. Also pearson international is sooo poorly organized and run. They kept saying someone from air Canada will be downstairs or at the end of the hall to help you with your connecting flight. But they weren’t there or had no idea how to help. Complete incompetence. Worst airport I’ve gone through. Poor signage and directions.
Plane from Toronto to Minneapolis was small non working rear bathroom crowded plane
Look this rating had nothing to do with the staffing on personal level they interacted professionally and with a friendly demeanor. However they canceled my first flight with short notice . Went from 7 hour trip to 13 hours . Then the boarding lady insisted that I check my carry on because it was a very small plane , I did check it , they lost it. Now with a carry on one puts all his stuff in , meds, expensive waterfowl calls and stika gear I hope when they find it all my stuff is there. Kayak you need to ask about entire experience not just the flight.
Cons: "Problems with the emergency lightning caused the flight to depart two hours late"
Cons: "I didn't like the food at all, and couldn't complete it."
Pros: "Early flight was not as crowded"
Cons: "But was very busy just the same. Weather was poor"
Pros: "Service was outstanding!"
Cons: "The lunch was average at best. Comedy show selections were terrible (in my opinion). I miss the days of Curb Your Enthusiasm and Arrested Development."
Cons: "We waited a long time for Get checked bags to be brought out for pick up"
Cons: "The flight was delayed so I missed my connection, spending 6 hours in the Houston airport"
Cons: "The seats claim they have United Private Screening (TV and Movies) using the United app but it was not working. It worked well on the previous flight."
Pros: "I finally got home! What was supposed to be a 4-5 hour flight took over 12 hours."
Cons: "United Airlines sucks. If you can avoid United Airlines you should. They might seem like a better price but what they don’t tell you is they are going to burn your time and waste your money. They are not accountability for delays or non - delivery of service. Their customer service mantra"
Pros: "Crew was amazing seat are good from Denver to Cincinnati But from Edmonton to Denver seat were tight"
Pros: "Comfortable airplane even in economy. All on time and good service."
Pros: "Short flight time"
Cons: "We were delayed initially because our jet was given to a different flight which had been delayed due to mechanical problems. Then our incoming flight was first from San Diego, then Los Angeles. The arrival was delayed several times. Then our boarding was delayed several times. By the time we we in the air, we were even later. The flight was so turbulent, there was no food or beverage service, which isn't important anyway since that has become a token gesture by airlines anyway. . If this was an isolated incident, I could ignore it but it seems that this almost always happens when I fly United."
Cons: "Boarding delayed an hour, and another one hour until takeoff. I was late for my meeting for an hour. :("
Cons: "My friend and I were forced to check our carry on bags at the gate and the airline lost my friends bag for four days."
Pros: "It got me where I needed to go."
Cons: "Very crowded, packed in like sardines and the plane was uncomfortably warm!"