Good flight, good service
Old plane. Delayed but no apology. Not great
When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.
Baggage delayed even though both the flights were delayed.
Cons: "Superior customer service"
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Cons: "Terrible late. Kept getting delayed then finally took off and lost cabin pressure. Had to circle back and land. I finally gave up on the flight and rented a car to drive to Fort Wayne."
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Pros: "No food, late by hour"
Pros: "Good snacks, comfortable flight."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Cons: "Got nothing to drink in 4 hours. Crew was LAZY"
Pros: "Good movies; nice crew"
Pros: "Don't know yet, because I have not left Korea."
Cons: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Pros: "All needs were met."
Cons: "There was a fire truck with lights going on the run way when we arrived. Wasn’t concerned because the crew didn’t seem concerned but would have also liked to have been told to not be concerned due to other passengers worrying. But you can’t know everything so no big deal"
Pros: "Lots of in flightentertainment options"
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "Lots of snacks and drink service"
Cons: "No electricity or tv or movies or WiFi"
Cons: "seats were broken, armrest broken"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "I got home on the day I planned."
Cons: "This is the second time we've flown from NYC to SC on Delta and it's the second time they messed around with the departure time. We actually got back to SC pretty much on time but the confusion is aggravating and stressful when you're ready to get where you are going. Both times we got to SC when scheduled and Delta appears to think that makes everything fine. Not quite..."
Pros: "I didn’t"
Cons: "There was an issue when taxing to the runway and we had to be towed back for repairs. The problem was as we waited there was no AC for too long. The staff was also very unfriendly. 2 times they hit my seat with their cart. I was just not a great experience"
Pros: "Comfortable seats"
Pros: "nice people"
Cons: "need more free food and drinks"
Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."
Pros: "Crew were excellent"
Cons: "Flight delayed 45 minutes"
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "The flight was practically empty!"
Cons: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Pros: "Great flight attendant great people"
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Airport is clean and easy to to use. TSA easy to go through. No lines. Boarding was easy with no issues. On-time"
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Cons: "One hour late after a stay over already 4 hours."
Cons: "The flight crew and staff were all great!"
Cons: "The fact that my flight was delayed for the second time in the past week"
Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."
Cons: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Cons: "Almost everything"
Pros: "Good flight, professional people."
Pros: "Delta fed us so well. They made sure we were as comfortable as possible. The flight attendants were nothing short of kind and always smiling. Even the pilot was very ethusiastic over the intercom before the flight. He made jokes and everyone laughed. In fact, it was the most I've ever heard from a pilot on any flight in my life. I would rate this the best flight I've ever had. Thanks, Delta!"
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Pros: "I liked the croissants they gave us."
Cons: "it was a small, older plane, so it wasn't very comfy and had no entertainment options. it was a short trip though, so not a huge deal. we were also stuck on the runway for a long time before it was our turn to take off, which is never fun."
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Everything is alright"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Crew was awesome"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Everything excellent. Comfortable seats in business."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."