Cons: "The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable"
Pros: "The crew was fine. the seats were not so comfortable in the economy."
Cons: "More comfortable seats."
Cons: "Long lines for security in Auckland, so I barely made the flight to Chicago. There were delays in Chicago due to the weather."
Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"
Cons: "Entertainment and seat comfort"
Cons: "There was only approximately 13 inches for the aisle between seat sections. It was mostly women with big wide hips who kept me awake most of the 12 hour and 34 minute flight, as they brushed my shoulder disturbing my ability to rest."
Pros: "The staff was very helpful"
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"
Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
Pros: "arrived early at destination ground crew helpful with seating"
Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
Pros: "Very smooth, uneventful flight, perfect, in other words"
Cons: "More leg space should be given to who have height to6”1’ or so."
Pros: "Entertainment was good"
Cons: "The chicken pasta meal was pretty dried out and terrible"
Pros: "Air New Zealand is one of the best air experiences we've had. Employees seem to enjoy their jobs and are usually happy. Very service oriented. Ground staff and check in terrific. Why can't USA folks and TSA figure this out? Updates from flight deck were good and pilot seemed to avoid some expected turbulence. Cabin crew friendly, competent, helpful. Food was very good, nice touch with comp wine. Entertainment options were many and good variety. Hope to fly ANZ again someday."
Cons: "A little weird, to go out of secured concourse and go back through security, again, in Auckland. Safety, I suppose. At least process was fast and efficient and folks were friendly."
Pros: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
Pros: "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."
Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
Pros: "The crew, entertainment, and food were all great!"
Cons: "Our luggage did not arrive. This puts a huge damper on our honeymoon."
Pros: "the fare is so cheap ,service is excellent"
Pros: "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
Cons: "No free movies"
Cons: "Crew forgot to serve us our meal."
Pros: "The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand."
Cons: "Over priced check in bag. Due to it not being according to weight. Ridiculous."
Pros: "Food and service good"
Cons: "Had a large person next to me so not much room :-("
Pros: "Everything was ok"
Pros: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"
Cons: "I double booked the flight on Nov 27 to Sydney from Queenstown through Kayak while I had another flight booked on the same date to Christchurch from Auckland for the same 2 people and Kayak did not warn me that I had already booked the flight on the 27th. It was my fault but I would appreciate if Kayak warned me. Otherwise all is good. Thanks"
Cons: "Missed the flight because of a very late connection. Air New Zealand and Virgin Australia kept handing me off to each other since it was booked as virgin Australia but on an air New Zealand flight. Neither wanted to help at first. Finally virgin Australia ticket agent took pity and helped me rebook for the next day. This was after I was told by air New Zealand that I had to call the booking number for virgin Australia. I’m traveling from the US and didn’t have a cell phone that worked in Australia... which I explained and asked how I could call the number without a phone. Was promptly told to go over to Virgin Australia ticket counter where I made the one remaining agent who was closing the desks help me. However the airport lost my luggage and could not find where it was. I ended up spending three hours in the airport and still no luggage with the baggage company saying they have no record of it anywhere. Very frustrating trip."
Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Pros: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Cons: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
Pros: "Quick, efficient service"
Pros: "Friendly crew, good in-flight entertainment"
Cons: "Flight was running about a half hour late"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "Food, space, service. Arrived much more rested than in economy."
Pros: "The best service I've ever had with seamless rebooking and escorted followthrough to make my return flight. Even my luggage made it throughout the short interval layovers!"
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Pros: "Food, service, comfort was all very good."
Cons: "Seats were more cramped than usual"
Pros: "All flights were on time and all worked well. The booking of the flight via kayak and payment via vayama was a week long process that involved lots of calls to their customer service which couldn't help their poor website and in the process the flight price rose 3 times, so next time, I'll better book directly with Lufthansa and save some nightmares."
Cons: "Full plane, no options to spread out."
Pros: "I was most impressed with the lovely flight attendants who were friendly and very kind and caring with my young adult daughter who has flying anxiety. They were so fantastic and really made a difference to her flight."
Food was cater to one nationality staff did what they could but could not help family with controlling there kids dreaming on flight was the worst time on Emirates flight in 15 years dont know if will fly again with this airlines
Cons: "No beverage service"
Pros: "Nothing, weren’t even allowed on the plane."
Cons: "Should have let me on the plane."
Cons: "Economy seat leg support could be better"
Pros: "Plane was large and comfortable."
Cons: "Boarding was chaotic and confusing."
Pros: "Amazing crew so friendly and helpful"
Cons: "Also the price was high"
Pros: "Great food & great entertainment. Love the free WiFi"
Pros: "Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable."
Cons: "Was nicr"
Cons: "Scrambled eggs breakfast was more like a mousse and had no texture"
Pros: "For an economy seat, was very comfortable!! Love the food."
Pros: "Everything was nice.."
Pros: "Overall a decent flight."
Cons: "Didn’t like the boarding experience. You have somebody look at the boarding pass but then they sent us to a waiting area. The waiting/boarding area didn’t have space to make nice lines fir boarding so it was pretty haphazardly organized. You really can do better."
Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Pros: "the seats, the window"
Cons: "fliglth to short"
Pros: "Dinner portions were too small."
Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Pros: "Same as first trip but this time the manager gave us some crackers and chocolate because we asked her to give us something to eat"
Cons: "Same as first trip but this time we were more mad and the food was like rubber we told the manager and she brought us some of the crews food and we still didn’t have any food because it smelled rotten"
Cons: "flight was delayed for 4 plus hours after they started the boarding process! food was ok."
Pros: "The service"
Cons: "Nothing wrong"
Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Pros: "The food was very good and there were a lot of choices for entertainment. All of the crew were friendly."
Pros: "Everything from food to seating was quite comfortable."
Cons: "Boarding was a bit more difficult since they did not call boarding zones"
Cons: "I am a 76 yr old traveller, did not get the change in flight schedule until I booked my flight. I was at Dubai airport for over 12 hours waited for the 3AM flight that took another 14 hours. Very stressful and tiring. There was not even a proper accommodation for this very long wait between flights. This experience will be told to all my friends and trust me it will be a very bad, negative endorsement."
Cons: "From Dubai to London was very cold in the plane"
Pros: "Crew / service very attentive. Lovely appearance. Food very good , also the coffee! I also enjoyed the little comforts, pillows, blankets & the travel pouch with travel essentials. I also appreciate the cabin sizes & locations of the lavatories. And, love the ceiling lights!"
Cons: "My entertainment screen wasn't responding well, which di annoy the passenger in front of me lol"
Cons: "Space very cramped."
Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Cons: "Food was not very good. Lightly tested. The crew never came beside serving food"
Pros: "Business class upgrade was available for this flight, and it was well worth it."
Cons: "The food was mediocre, at best. Odd food combination choices. I don't expect gourmet on a flight, so don't try to pretend you're serving it."
Pros: "Seats were more spacious than other airlines, it was comfortable, food, service and entertainment was good."
Pros: "Loved how professional, courteous,pleasant and efficient all flight attendants were."
Cons: "Majority of movies were either B movies or older movies. Would have enjoyed more recent movies."
Pros: "Good Price with on first priority"
Pros: "Crew was friendly"
Cons: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Pros: "Attentive service, had a special treat for me as it was my birthday."
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "My complete stars goes to the crew members. The best in the airline service. Next is the food, amazingly good."
Cons: "Didn't expect the tv systems to be so bad. I couldn't watch even one show. The enertainment system hanged and was stuck during the whole journey. The seats were dirty and wasn't kept clean"
Pros: "Good entertainment"
Cons: "Seat was broken, the crew was unresponsive to calls, food was expired/bad. Seating was terribly uncomfortable because it was broken. I couldn't recline and the crew didn't really help. I love Emirates and I always fly Emirates. So this was an exception and very disappointing."
Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."
Pros: "The crew was bery rude and not helpful at all. Worst airline we have ever used"
Cons: "India to dubai had poor Intertainment system"
Cons: "My baggage was ripped and the material inside was damaged. Never expected that from Emirates."
Pros: "Emirates is always excellent however the crew were not very engaging"
Pros: "Emirates crew have been amazing in every point of our journey!"
Cons: "drinks not offered during first two hours of flight"
Pros: "Crew and beverage options were great."
Cons: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Pros: "Crew was OK, slow to respond to requests"
Cons: "The whole check in process was a joke, had a line up of 15 people and one agent"
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Cons: "Entertainment system was playing up and crew had to reboot it several times"
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "Good movies make for a quick trip"
Cons: "I booked emrits but i was boaded on quants"
Cons: "Less gate changes"
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Cons: "We DIDN"T GET TO FLY TO SYDNEY. We were re-routed to SAN FRAN, then to Melbourne! WE MISSED TWO DAYS of our trip!!"
Pros: "Entertainment and check in staff."
Cons: "Wasn’t able to check in on line. Was asked to pay for seat request on return flight. Passenger put seats as far as can go bashing into my knees (and I am average height. Not very tall), both 15-16 hour flights. It was awful and crew only insist chair is raised slightly for meals. none of my flights since joining frequent flyer were honoured scoring “0” points for flights from/back to US. Back to Delta I guess"
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "All inside the realm of the expected"
Cons: "Seat was uncomfortable"
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Cons: "Flight was nearly an hour late leaving."
Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Pros: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Pros: "Staff service was excellent."
Cons: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Cons: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Cons: "When my bag got lost"
Pros: "Crew were lovely, friendly and very helpful."
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Cons: "Nothing, really."
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Pros: "registration was easy and well organized. Kosher food was perfect and served timely. Crew was polite and helping immediately. Everything was comfortable, except the quality of earphones ."
Cons: "That the flight was delayed and we are already getting there late to begin with."
Cons: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Pros: "Luckily the flight was only 3 hours"
Cons: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Cons: "Minimal food and drink service."
Pros: "Getting there in one piece."
Cons: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Cons: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Pros: "Quick layover"
Cons: "Food used to be so much better."
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Cons: "Announcements at boarding gate were impossible to understand -- very muffled."
Pros: "Wrote a story published in the Samoa News today"
Cons: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Pros: "Screen size is better and bigger"
Pros: "Good entertainment on seatback screens, pretty good food for an airplane (dinner, breakfast and lots of snacks and drinks), clean and good sized bathrooms."
Cons: "Seat comfort sucked obviously!"
Pros: "Arrived on time"
Cons: "Qantas crew occupied other business class seats and were given preference for meals. When the attendant got to me, there was no selection left. flight attendant got my drink order wrong"
Pros: "Comfortable premium economy seat. Nice crew."
Cons: "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
Pros: "The flight was a great value for the price and the staff was amazing and attentive."
Cons: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Cons: "I paid for a window seat through your website. When I arrived at the gate I saw that I had a middle seat. China airlines stated that they do not honor outside booking seat request. It was very uncomfortable for 16 hours."
Pros: "Amazing crew good food"
Cons: "Need to change date. They won’t allow it without a $600 charge. This is ridiculous and btw it’s 2 days away so why are u asking me about a flight I haven’t even taken."
Pros: "Very great!"
Cons: "Hard to get better!"
Cons: "The food could have been more tasty and warm."
Cons: "The food from Canada was very Canadian, but on the way back way more traditional chinese"
Pros: "We have now been on both TAIWAN based carriers in the past six months. CI aircraft interiors were more visually appealing- I remember BR being too dark..."
Cons: "The temperature fluctuations of the aircraft. This is really for all airlines, usually too hot upon boarding & too cold 3hrs in... Also, no coach class amenity kit. I think BR gave us "sleeping" face masks for a similar length trip..."
Pros: "The staff was friendly for a very late and very long flight"
Cons: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Pros: "Excellent service for a1:15 duration flight. The offered meal was decent. Seat was fine."
Cons: "Seat back LCD was very small and low contrast, though no big deal on a short flight."
Pros: "Boarding was fast and efficient"
Cons: "Food was terrible"
Pros: "Love the airline and how they treat their guests"
Cons: "They movies on demand kept skipping in voice....but love the selection of movies"
Pros: "Even though we were delayed out of BkK, they held the flight to SFO and got us on and our luggage too !"
Cons: "Food selection and quality poor"
Pros: "The crew is always very helpful and polite go out of your way to make you comfortable I have a slight disability that they accommodate when possible"
Cons: "Who was a good trip there was nothing I did not like everything that I expected the food could have been a little bit better but it wasn't bad"
Pros: "Nice, clean planes. Nice staff."
Cons: "Bland food."
Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"
Pros: "The crew were friendly and prompt, food service was was excellent, tons of games and movies to watch, comfortable seating."
Cons: "Coffee cups were to small lol"
Pros: "Service and speed"
Pros: "same as above"
Cons: "same as above"
Pros: "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
Cons: "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
Pros: "Attendants were polite and helpful"
Pros: "My seat was spacious while my wife's seat was up in the front and cramped."
Cons: "I don't understand what was going through the China Airlines check in agents mind when he never asked us where we wanted to sit and decided on his own to seat us 10 rows apart from each other? Very very disappointed."
Pros: "over all good"
Cons: "all good"
Pros: "Restrooms were clean. Had 2 empty seats beside me - excellent"
Cons: "Earphones were bad bcoz no sound could be heard. Stewardesses were too busy or could not understand english"
Pros: "The food was good the crew were very nice and polite"
Cons: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Pros: "Loved the movie selection"
Cons: "Not too many vegan options"
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Pros: "No screaming kids"
Cons: "Seats not comfortable, not enough bathrooms (one dedicated for staff)."
Pros: "Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music."
Cons: "Screen weren't working to watch programs, and hear music"
Pros: "The interior was clean and spacious. Overall pretty comfortable flight. About average in-flight entertainment system."
Cons: "They gave me a tray without the main entree on it for breakfast and said they'd come back. Gave everyone in front of and behind me their food as far as I could tell. Then they never came back. I wasn't particularly hungry and neither was my girlfriend who was next to me, so we split her food, but still, pretty weak."
Pros: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Pros: "The comfortability of the ride was great. Seats were comfortable, easy to sleep in."
Cons: "The flight was delayed. The headphones weren't comfortable at all and the movies weren't easy to hear at all."
Pros: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Cons: "Nothing! It was great!"
Pros: "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
Cons: "seats were so uncomfortable.. felt like metal cups.. hardly reclined at all for a flight that goes over-night. Needs more comfort in seating."
Pros: "Had a nice flight back from Taipei to JFK on China Airlines in premium economy. Compared to economy, I was quite happy with the comfortable far-reclining seats and more than enough leg room. My one complaint is food. I'm a vegetarian and the veg options were awful...simply not acceptable. And giving passengers the full can of soda/beverage would be nice. Most adults drink more than a shot glass worth of soda or juice. Or at least fill the cup a bit more."
Pros: "Upon check in, my request for an emergency exit row was granted. Chilly, but worth it!"
Cons: "They ran out of chicken meals, and I did not prefer the fish option."
Pros: "Thank god I had some good movies while I was fighting for elbow room in my middle seat, that I didn't select."
Cons: "No pre seat selection stinks.. If you wait til you are at the airport then you are screwed with a middle seat for a 12 hour flight!!"
Pros: "That we were provided with seat belts."
Cons: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Pros: "Would recommend it!"
Pros: "everything was good including leg room"
Pros: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Pros: "One of the beat flying experiences ever. China Airlines does cust at a high level"
Cons: "Nothing to report bad"
Pros: "I have flown many airlines including China Air. I travel about 4 time a year. This flight from Honolulu to Tokyo was exceptional and the crew was amazing. They were very nice and sweet to all the passengers around me."
Pros: "All good"
Cons: "All good"
Pros: "747. Older aircraft, not much to make the passenger smile here. Flight was short!"
Cons: "Boarding was bad. Not done by zones. Everything is willy-nilly at boarding in Taiwan. First to board were families with small children (even before first class). Fine, except: There were several families with small children lined up at first. The gate agent was about to board them, then she stopped and went out into the gate's seating area and started grabbing families with teenagers (only) to board with the families with small children. Seriously, she went and got several families that had teens (no kids in the fam under age 10) only, and lined them up behind the fams with smaller kids. What an interesting look on the faces of the first-class passengers waiting in a separate line to board. After boarding the new category of "All Families", first class boarded. Then the masses. Once again, zones were not utilized by gate agents, and we all boarded at the same time, ignoring the zones (front/middle/rear). Once in my seat I could not find a charging outlet, nor a USB outlet. And wifi? I asked the F/A. Her response: "We don't have. Sorry. Its 1 hour 50 minute flight. You are OK." Really! No, sweet woman, YOU will be OK, working. I will have to waste 2 hours not getting something productive done. Entertainment unit on seatback: Waste of time. Even if it worked, the sound requires the old twin-male plugin jack on the armrest. Nobody has one of those in his pocket, and the F/A's never passed any out. I can hear it now, had I asked for one: "1 hour and 50 minute flight. You are OK.""
Cons: "It was all excellent."
Cons: "First plane was newer, 2nd plane was older."
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Cons: "Air Canada continues to underwhelm me. We left the gate 35 minutes late despite having everyone on board. Then off to de-ice where we sat with a truck outside for ten minutes they did work. It was like they were having a coffee break. The flight and board service was exceptional. Baggage delay of a"
Cons: "They changed planes and the seats I paid for at reservation were different on the new plane. No warning!!"
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
Cons: "This leg was so late...I was waiting in Calgary almost 7 hours... they put me on a different flight so I would make my connector in Toronto to Windsor....I originally had a 2 hour window. The second plane was so late, by the time I landed in Toronto, I had 10 minutes. Needless to say, after starting out in Kamloops at 6 am, that was missed also. Last leg missed as well, and had to wait another 4 hours for the last flight out. Just an incredibly frustrating trip"
Pros: "Movies available. Food available for purchase."
Cons: "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."
Pros: "Flight was late leaving and I had a connection flight - they changed my seat so I could be at the front and get my bag easily and run to get my connecting flight. Everyone was very helpful."
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"
Pros: "First flight comfortable fast clean aircraft Second flight older plane small not as clean"
Cons: "Air canada has a problem at every arrival gate each time we landed there was no sttebdebt st the gate and so we sat on the tarmac fir a while while they awIted somebody to come and drive the Jetway to allow us to park and deplane This happened all three times"
Cons: "Cancelled one flight, then delayed another one because they were waiting for a pilot. They offered very little help, citing that they couldn’t control the weather, meanwhile WestJet is finding & paying for rooms, shuttle buses and taxis to make the delay more tolerable and less stressful. We could only watch and wish we were flying WestJet."
Pros: "Everything else was fine/standard."
Cons: "Not all ground staff are crosstrained on how to accept manual payment for extra luggage and had to wait an extra half hour for the only person who can process a debit transaction. Does not make sense..."
Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
Pros: "excellent service"
Cons: "flight was late"
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Cons: "The plane was late and caused me to miss my connecting flight and my very important doctor's appointment."
Pros: "Air Canada's business seat is one of the best out there, and the crew on this flight was super friendly. Extra props to the service director, Joseph."
Cons: "Boarding was slow for business class joining after zone 2 announced. Despite being parked at a gate with two jetbridges, only one was used. AC could use a refresh on its entertainment selection - hasn't changed much over the summer."
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Cons: "We were already running late when during take off, one of the engines malfunctioned and we had to emergency break on the runway and go back to the gate. Because it was unexpected, we had to wait even longer for a gate to become available. We then had to re go through customs and get our bags then wait in line again at the counter to schedule our flight for the next day. Thankfully we were given a hotel room and money for food. Very scary experience overall on the runway, but they tried to handle it as smoothly as possible under the unusual circumstances."
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Pros: "Once again, being on time was important to me. Crew members were nice."
Cons: "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."
Pros: "Good leg room in coach"
Cons: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."
Pros: "The flight itself was good. Service at the end of the flight was the worst ever."
Cons: "They got in late to lax. Made no apparent effort to get us on alternative airlines or flights. I was rebooked on a flight 24 hours out No help finding hotels, meals or even terminal. It was a codeshare with united but neither would united help in any way because it was booked through air Canada."
Cons: "Air Canada was one hour late leaving the gate. This in fact was a great improvement as when we left Montreal on Dec.21 they were 4 hours late and in the best of xmas cheer didn't even offer us a free drink. Way to go AC."
Pros: "the seat beside me was open"
Cons: "they made us rush through customs while yellig at us nd being very condescending then we waited an hour to board because the airport door wouldn't open for the crew"
Cons: "The lady who checked us in caused a major problem with seating. The person I was traveling with was blind and I was her guide. We specifically asked to be seated together and the lady told me we were. I even confirmed with her and she told me yes again. When we boarded we found out our seats were 17 rows apart. I found out that she did this for the connecting flight as well (not as far apart but still not together) this caused a great deal of stress as I couldn't help her when I needed to."
Pros: "The seats were comfortable and the crew was friendly. We were re-booked onto another flight by the time we de-planed, which took some stress away."
Cons: "The entertainment selection needs more variety. The food choices were just okay. The flight was delayed and we missed our connection. Also, our friend received a food voucher for the delay while we did not. Boarding can be a little chaotic."
Pros: "This flight ended up arriving at the final destination a day later instead of first thing in morning last thing at night."
Pros: "Only 30 minutes late, nice landing."
Cons: "Pitch between seats, filth all over seat back and tray table, mass rush to board when zone three is called, no free snacks, limited drink choices, etc."
Cons: "Video display didn't accept touch input so didn't work at all."
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Cons: "I had a last minute seat assignment (middle seat) in both legs of my flight. AC lost my bags and a day later only retrieved one of them. Still waiting for my second bag."
Cons: "Too many people with more than two bags. You have to force more people to put there bags in the plane storage not overhead. Two many carry-on bags and people had back packs with another bag, some computer bags. It takes too long to board the plan"
Pros: "Boarding of children at the beginning of boarding operations. Double thumbs up."
Cons: "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."
Pros: "Comfort of seats and spaciousness of the plane"
Cons: "Agent off loaded me and only me from return flight with zero reason. Second flight I was put on was delayed 2 hours. Sat for 5 hours in the airport for a 1 hour domestic flight. Customer service was terrible. Emailed Air Canada 4 days ago and have yet to recover any response."
Pros: "They had a wheelchair accessible for me and delivered me to my waiting party."
Pros: "Entertainment system might have been nice if the earphone plug worked."
Cons: "The most uncomfortable seat of all time because it was broken but the flight attendant didn't care."
Pros: "Great valve"
Cons: "Delay in boarding by about 20 minutes. Had to stand in line for about 1 hour because we were not allowed in the terminal seating area until the previous plane's passengers disembarked."
Pros: "New 787 dreamliner, live up to the hype."
Cons: "Its hard to sleep as the seat is very bench like. Air Canada's food isnt as generous as it use to be, but their fares are quite low so i guess its a tradeoff."
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride. Small plane size did allow for quick retrieval of bags at final destination."
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer."