Daily cleaning, installation of cabin HEPA filters on flights from Aspen to British Columbia
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Scores according to KAYAK customer reviews
Pros: "Great attend ants"
Pros: "Seats were comfortable and seemed maintained"
Cons: "There was a lack of a adjustable seat headrest."
Pros: "Pilots made up for delayed departure. Boarding quick and efficient"
Cons: "Flight was delayed"
Cons: "Not more room, just room in general"
Cons: "Full flight, but exceeded expectations"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Cons: "The boarding process at the gate was brutal and very disorganized and the persons working for American Airlines were overwhelmed and announcements relating to the delay were very confusing"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Cons: "To change a flight they want $200! That is why I changed to Southwest."
Cons: "flight delay , on plane for over two hours before takeoff"
Pros: "Not much"
Cons: "Not sitting on the runway for 2 hours"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Cons: "on a 5+ hour flight, that was diverted back to the originating airport due to a passenger who had extreme DTs from excessive drinking the night before, and made the flight return, American offered NO compensation AND the aircraft was so old, there were NO back seat monitors NOR any means to charge our electrical devices!!!"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "Accodation ofvstaff at gate, boarding, seat."
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Cons: "There was delay, as one of the steward was not there. There were 2 connecting flights for me, and was totally stressed about my connections."
Cons: "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
Cons: "Plane had not been cleaned"
Pros: "Just flying AA excellent flight"
Cons: "No wifi. Pay only"
Pros: "Not over crowded"
Pros: "We had plenty of space. Wine, beer and food was tasty and complimentary. Mark, our flight attendant, was very friendly and learned our kids names."
Cons: "Great flight!"
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Pros: "The new clean plane. The pilot and crew were great."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "Snacks, meals, movies"
Cons: "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Good seats after being moved. Flight attendants were great."
Cons: "4.5 hours late leaving. Returning flight 1.5 late on return flight."
Cons: "There should be entertainment on a 6 hr flight."
Pros: "The entire plane crew to the ground crew did their best with a situation that was out of their control. The luggage door would not close, so we had an apps 4 hour delay"
Cons: "All good."
Cons: "Luggage did not arrive with us"
Pros: "Overall smooth flight."
Cons: "Little slow getting the plane loaded so it was late leaving the gate."
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Pros: "Second leg when purchased extra leg room, that's the way all seats should be. We boarded timely but then left late. Free tv was nice although I didn't watch it."
Cons: "Don't like the glass of soda and they don't hand you the can but that's just me. Lare departure."
Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"
Cons: "American canceled my original itinerary on direct flight to Los Angeles and put me on a flight to Dallas, Dallas to LA, and charged me for the change. After 8 hour delay at airport (boarding plane, on the runway) they turned us around and flight was delayed to the next day. I luckily got a direct on United and will avoid American at all costs."
Cons: "The crew"
Pros: "Absolutely nothing"
Cons: "This airline was extremely disrespectful and treated us like animals after cancelling our flight ..."
Cons: "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."
Pros: "Good movies"
Cons: "They delayed the flight like 5 different times and then the luggage took over a half hour"
Cons: "Departing closer to scheduled time - lack of flight attendants causing a three hour delay is not great at all."
Pros: "The professionalism and attitude of staff was excellent. Also in Prem Economy the leg room was good."
Cons: "The snack and drinks were not at the same standard as everything else. I expected to be better in prep economy. There was no entertainment also on board while the internet was not free"
Cons: "Probably nothing"
Cons: "Not here as long as the last place but was still teribly confusing. The airport is not very new user friendly. I had to ask ppl multiple times where gates were and issues with time changes etc. Was pretty nerve wracking for a first time traveller to the states."
Cons: "UNcomfortable seats. They don’t recline."
Pros: "I had the front seat so nice and spacious spot"
Cons: "Didn't love the wait on the bus to get to the planeb but I guess that is unavoidable"
Pros: "Check in and departure very quick, efficient and professional.... very intuitive and helpful when observing that customer is in need"
Cons: "From a customer service standpoint, I Would lower or not charge business or first class rates on a jet in which the seats for the above mentioned clearly have no physical distinction from those in economy class. Just a thought."
Pros: "The crew was fine."
Cons: "United is consistently late and unhelpful with addressing travel delays. The first leg of my flight was delayed which would have caused me to miss my connection. United staff could not have been less helpful. In the future, I will try to avoid flying United wherever possible."
Cons: "Awful. Recieved flight delay info then recieved another email hour before flight moving it back tonoriginal time. Based on your emails my wife and daughter missed their flight. Total disaster. Makin me reconsider wver using kayak again"
Pros: "On time, good service."
Cons: "Did not use entertainment."
Pros: "food far below expectations. Crew was great!"
Pros: "Left on time. Employees were competent and friendly, and kept us appraised of things in flight (turbulence, etc)."
Cons: "Nothing I didn’t like"
Pros: "Flight was short and got to gate on time"
Cons: "sat for about 20 min. before takeoff with no info"
Pros: "Checking in was simple with no problems. They made the process easy. Very courteous!"
Pros: "No entertainment and have to pay extra for any eats."
Pros: "The crew was very helpful and friendly!"
Cons: "Entertainment was on personal device. Additional software was needed to watch movie."
Cons: "No outlets or entertainment"
Pros: "Nothing really. I'm glad Delta, Virgin, and Southwest have direct flies now so I don't have to deal with the worst airline in the history of humanity,"
Cons: "The worst support and irresponsible system canceling my seat and no support"
Pros: "The bar is pretty low with United. Even being a 1K member, I am usually just hoping the flight arrives on time. This time it didn't. The crew was polite, which isn't always the case."
Cons: "The flight was delayed. Not necessarily UA's fault but they don't make it easy on their customers. Their mileage program has so many elite members, especially in SF that even 1K doesn't give you a strong shot at getting upgraded."
Cons: "Customer service is very inneficient"
Pros: "This was the first United flight I've been on in 10 years that was not full."
Cons: "There is no way to turn off the screens on the seat backs, so they continue flashing the same thing over and over. I counted 690 times between Houston and Vancouver."
Pros: "My seat"
Pros: "It was a long day with the delays which ended in a missed flight to Vancouver. Great service in providing accommodations and food voucher. Much appreciated. Made getting home a day later as I have another 6 1/2 hour drive to get home. Overall a good trip."
Pros: "Offered drinks and snacks."
Cons: "My suitcase's handle was damaged by the time it reached baggage claim. I will need to buy a new suitcase now."
Pros: "Overall this was an pretty average flight. The planes were on time and the service was good"
Cons: "Flight was delayed because plane hadn't arrived at the gate yet from its previous flight."
Cons: "The boarding process is chaos. By the time my group is called, an announcement is made about running low on overhead space and some may need to check in their carry ones. Happens on every United flight? On the flight from Vancouver, the wifi wasn't even working."
Pros: "Other airlines that don't lie to you about which airline you're purchasing tickets with."
Cons: "When I buy an apple computer and pay apple prices, I don't expect to open up the box and find a PC in there. When I bought tickets with Air Canada, I expected to fly with Air Canada, not United. I don't know how it's even legal for you to sell me one thing, have me pay for it, and then give me another. My experiences with Air Canada have been fine. My experience with United was terrible. Their check in devices freeze and don't give proper instructions or feedback, and my tray table was taped shut because it was broken. The tape looked like it was a year old. It is not ok to fix an airplane with tape. This is terrible for both of us. Now you - Air Canada - are sharing in United's PR disaster because you've effectively said buying tickets from you might just be a bait-and-switch for buying tickets with them. Upon purchasing tickets "your" customers have no way of knowing what they're going to get. I'd much rather book with an airline that sells tickets for its own flights, or at least tells customers when they're buying something else instead of lying to them."
Pros: "again we flew business class"
Cons: "A waste of money for business class as it was no better than business class 30 years ago. Slightly wider seats with a little more room, but there was no entertainment and the food was awful"
Pros: "Was a breeze to board"
Cons: "No entertainment at all no music nothing"
Pros: "The crew was very good, very attentive."
Cons: "Boarding went quickly but was very unorganized."
Pros: "Didn't have food so couldnt rate that section"
Pros: "Nice seats."
Cons: "Sitting at the gate on the plane while they work on a problem"
Cons: "The baby crying!"
Pros: "pleasant staff at terminal"
Cons: "notified at absolute last minute that flight was canceled with no weather related cause. Airline knew ahead of time as aircraft did not arrive. poor communication overall."
Pros: "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
Pros: "Flight was cancelled twice. United lied about luggage. Had to purchase toiletries and hotel room."
Cons: "United cancelled my flight. Terrible customer service"
Pros: "Great in flight service. On time. Easy upgrades using United mobile app."
Cons: "Didn't make it because United gave standby seating to guests terminating travel in SFO."
Pros: "Flight attendants were nice."
Cons: "On LAX tarmac for 40 min. Food awful"
Pros: "There were snacks & water provided."
Cons: "The flight was over 4 hours delayed, and the luggage took a long time to arrive, it was 4am, and then there was a taxi line and there were no taxis available and each one took time for each passenger."
Pros: "Nice free inflight wifi entertainment, small selection and need own device. Make sure to bring your headphones!"
Pros: "I was very late and the staff made huge efforts to get me through security and onboard!"
Pros: "The flight started boarding early enough that we had no problem pushing off from the gate on-time. We arrived early"
Cons: "The baggage took longer to arrive that it took us to hike the considerable distance from the gate and then clear passport control."
Pros: "Food should be fee for the entire flight. It's a long flight over 4 hours."
Pros: "Fly upnto Vancouver BC this time."
Pros: "Nice new 737-800, friendly crew"
Cons: "I volunteered to be bumped to a later flight, which was handled well; however my checked bags did not get transferred. The baggage desk at YVR was very helpful, but the United lost bags office was unreachable by phone. They always had very long hold times."
Cons: "Don't fly United"
Airlines flying from Aspen to British Columbia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Aspen to British Columbia
Masks required on board, masks provided on flights from Aspen to British Columbia
Social distancing seating
Middle seats unavailable to book on flights from Aspen to British Columbia
Testing for antibodies, testing for symptoms for flights from Aspen to British Columbia
Waiving of change fees. Search flexible flights from Aspen to British Columbia