Pros: "fast and efficient"
Cons: "Plane has propellers so it was shaking"
Cons: "More media or WiFi on board (& not only for flights abroad). Thank you."
Pros: "Easy boarding, on time and nice beverages."
Pros: "I’m an average size male and I could fit in the seat"
Cons: "3” leg room."
Pros: "Crew was great!! Food was good! On the whole a good flight!"
Cons: "Seats are always an issue. They need to be wider and needs to be legroom."
Pros: "The granola bar was a nice added touch for such a short flight. Crew members were all friendly and helpful."
Cons: "Waited for our connecting flight luggage to arrive to plane."
Cons: "It was delayed and we weren’t informed"
Cons: "Flight was delayed airline lost all of our luggage"
Pros: "Attendants with positive attitude and smiles."
Cons: "Earlier notice when there is a delay occurred, so that we could arrange our time better, with no hurry or longer with some people."
Pros: "Excellent service"
Pros: "Super easy boarding, crew was nice, no troubles at all with baggage"
Cons: "You need to download the Aegean Airlines app beforehand if you want access to any kind of entertainment on the flight."
Pros: "Flying with Olympic Airlines on their ATR-42, it was only to be a quick flight hopping from Athens to Limnos. Despite only a 25-minute cruise, the flight attendant still walked down the island with complimentary drinks and snacks, making the whole flight experience rather calm and enjoyable."
Pros: "Last row has a great recliner!!!"
Pros: "Was an easy boarding. I like that they serve bottled water and not tap water."
Pros: "Very punctual and easy. Very friendly crew."
Cons: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
Pros: "At least they didn't recharge me for the luggage. Although the baggage check-in person did not like this. Informed me that I had not paid, and when I showed her the paper and pointed to the desk across the terminal, she reluctantly accepted it. Flight landing and takeoff were good."
Cons: "Totally impossible to make over an hour connection time. The airport passport control and security checks were poorly conducted and multiple checks for all the same information. I assume part of this is because Turkey is not part of the EU, but customers should be made aware of this on booking. We got through all the checks and briskly walked "straight" to the gate where we were informed the boarding had closed 4 minutes before. We were sent back to a desk with very poor directions how to get there, where we were informed that we had plenty of time between flights. They allowed 55 minutes and it took us 80 min to arrive at her counter. She accused os of stopping, maybe to go to the bathroom, or get a cup of coffee, of which we had not even hesitated in our jog to the gate. They refused to rebook our ticket and we then had to go, in a very round-about method back through the airport to recover our "lost" luggage because it had been removed from the flight we were supposed to be on. We were not informed that it had been removed. I had to ask if it would be in Heraklion when we arrived and then she said, "oh no, it was taken off the plane when you didn't board". After picking up the luggage, we were to find a travel agency to book a new flight and go through the entire check in process again. I asked if there would be enough time to accomplish this and was told "it should be, if you don't make any stops." After walking back & forth through the entire airport at least 3 times, we ended up with a last minute gate change and apparently was not the only change. There was no control of the loading. Seats were like sitting on stone. I will never willingly use Agean or Olympic or whatever it was, again. This was not inexpensive. Rebooking for this less than 1 hour flight cost me 106 Euros each."
Cons: "Airline lost my checked bag"
Pros: "On time, friendly staff, clean plane, easy boarding and arrival procedures."
Cons: "Check in was a bit confusing. We thought we could pay for our checked bags at the check in window but were told to go to a different window to pay for the bags, then come back through the line again to get our boarding passes. It took more time than we anticipated and was a bit disorganized. It would be nice if you could just go through the line once and pay your baggage check fees when you present them"
Cons: "They were super late and lost our bags."
Pros: "The spaciousness. The brightness of the airplane—not just clean but glowing. The crew was too perfect. Did you clone Stepford wives?"
Cons: "Nothing. No negative remarks from me"
Cons: "Got into the city an hour late. No explanation. Airline is completely disorganized."
Pros: "It was by far the best of all 3 of the flights I had to take to get to Greece."
Pros: "It was short."
Cons: "It was very turbulent."
Pros: "Plenty of room, friendly flight crew, comfortable cabin. It was my 4th flight that day and definitely the best of the 4. One long flight I had that day had poor air circulation...the Aegean flight had air vents that worked!"
Cons: "We arrived in Athens earlier than planned and would have liked to have been able to get on an earlier flight. Aegean would not let us trade to an earlier flight...only way to fly earlier would be to pay full fare again."
Pros: "They give you snacks and drinks!!"
Pros: "Nice service on short flight"
Cons: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal. Baggage was slow."
Pros: "See above."
Cons: "See above."
Pros: "It was a 50min flight. We boarded 20 -30 mins late, but once everyone was settled , the pilot made up the time. We were all of 5mins late. Crew very nice & very attractive. Also, I came in on an Aegean flight, not Olympic. Maybe plane trouble ? I have no complaints, arrived safely."
Cons: "No announcement of why flight delayed & change of carrier. Also seats very close together , and I'm a small woman. However, good for the pricepoint"
Pros: "It takes only 45 minutes or so. I could leave the plane in a short time sitting at the rear. They open both doors, and a bus takes the passengers to the terminal. I could sniff that typical Creten air when arriving: kerozin+ breeze from the air. I love it!"
Cons: "I was less lucky concerning my seat from Athens to Heraklion. I got a B seat, happened to sit next to a rather fat man in row 29. I am not a Twiggy myself, if it means anytning to you. His wife was sitting in front of him, more comfortably. It is a private problem of course, not their fault. Economy is economic."
Pros: "Flight Attendant outfits were remarkable. And what was so refreshing is they were ALL so polite and efficient. They brought candies pre flight; a beverage & scrumptious packaged croissant"
Cons: "My flight to Athens was forced to make an emergency landing for medical emergency. After we proceeded to Athens from the small island of Portugal, we were already too late to catch the flight from Athens to Mykonos. I went to the AEgean airlines desk to switch the flight to a later flight which they accommodated. He then proceeded to tell me that I must pay an extra €80 for the flight to Mykonos. I told him that I paid a high fair for this ticket and he said yes that's the only reason I'm charging €80. When I checked kayak at that moment the price for the flight that he was switching me to was exactly the same price as what I had paid. He said this was the best that they can do, take it or leave it. I'm very disappointed and feel I'm entitled to reimbursement. Please let me know what I should do i'm very disappointed and feel I'm entitled to reimbursement. Please let me know what I should do"
Pros: "There is nothing good to say about this airline other than the plane made it to the destination"
Cons: "45 min on line at the check in counter in Athens. Luggage policy online not clear. Attempted to charge for each bag $60 EUR for each piece. Considered a tennis bag a sports bag and charged me 50 EUR for it. Counter person was unclear on how I can pay for the baggage. The sports bag had to be paid at a different counter at Athens airport. I had to ask for a supervisor because we were at the counter for 30 min and were within 15min of flight departure. Supervisor had to escort us to the gate to make the flight on time. On the return, declined to connect itineraries to get our bags checked through from LXS to ATH to LHR. Declined to charge us one fee per bag. 18 EUR per bag from LXS to ATH and 40 EUR from ATH to LXS per bag totaled over 200 EUR for the family of four for baggage. Inexperienced and rude staff all around. I hope to never have to fly them again."
Cons: "free seat taken by random woman. crying girl near me."
Pros: "The flight was short"
Cons: "The ground crew was extremely disorganized and rude during the boarding process. They were also delayed and failed to communicate timely updates to passengers waiting in the boarding area."
Pros: "Short and service was good. Was not delayed."
Cons: "I only had an hour and twenty minutes on my layover. Which I though was plenty of time. When I arrived in Athens, everyone was put on one customs line which was over a few hours long. The guys in front of me missed his flight and I only made my flight by cutting the line and running to the gate. Very unprofessional."
Cons: "Waiting for flight all day in Athens airport"
Pros: "Only drinks served. Short flight."
Cons: "No complaints"
Pros: "Nice crew"
Cons: "Seats had no cushion and no leg tokm"
Cons: "Aegean canceled my flight the day before and refused to help me book a new flight on a different airline."
Pros: "Arrived quickly and safely."
Cons: "Nothing bad to report was a brief flight."
Pros: "Crew was nice"
Cons: "Everything else was awful. So unorganized."
Pros: "It was nice trip tomorrow I am travelling back, then I conclude full reviews."
Cons: "I bought my ticket more than two weeks ago, yet I was told I was placed on standby because "It's a pretty full flight." No explanation was given to me other than that. When I was finally assigned a seat and was one of the last ones allowed to board, I was assigned a dreaded middle seat! I could understand this treatment had I purchased a ticket at the last minute, or if I had missed my flight, but when I had already paid for a seat more than two weeks earlier? Unacceptable."
Pros: "Flight was delayed, but other than that is was a hassle-free trip. I was happy to have made my 1h15m international connection -- through passport controls and customs without even blinking! maybe I was lucky it is off-season?"
Cons: "Boarding was a bit of mess and lots of pushy people, but welcome to the airport."
Pros: "Convenient experience. It was a short flight so there isn't much to tell. Overall had a great experience."
Cons: "Ogvifigufifigugjfyvkxmvfyjexjmlfydvpnhztvo vhfjfufvk"
Pros: "From checking up to boarding was perfect. Everything was on time.very smooth landing. Airline staff was well cooperating,"
Cons: "First checking bag was expensive (35$) for solo travelers,"
Efficient boarding and offloading. Cheap flight… get what I paid for!
un enregistrement des bagages par ordre de vol. Le plus tôt en premier;
flight was delayed but overall all was good
Very much on time, enjoyed the magazine and services
A coffee at 7 am in the morning would have been nice.
Welcome to the new age of flights!
We hope that soon Sky Express will have the entire airplane fleet refreshed. More new airplanes to fill the gap and expand further direct flights to new airports. Crew acts responsibly and kind, which is even more important at this pandemic period.
I was going to miss my connecting flight with sky Express also and the people in the office said they couldn't help me book another flight for the next day, but that I had to wait until anthens and go their office to help me. Other people on staff were friendly though.
Pros: "Not a lot of anything."
Cons: "Everything. Just a really bad flight I’m general."
Pros: "Never again"
Cons: "I had to pay extra for baggage, I had baggage on the booking, but upon booking it was only for 8 KG, and need to purchase more, The baggage cost was almost equal to the ticket, needs to be addressed on the home page, I pick with baggage and then booked the ticket, needs to show that it is not the same baggage as other flights, comparison is wrong."
Cons: "Only allowed 15kgs even though we had booked for 23 on the way to Santorini. Not sure where this discrepancy occurred but had to pay for extra weight."
Pros: "Crew and flight attendants were highly professional. Arrived early; short boarding time. Airport was clean and easy to navigate. Good places to dine."
Cons: "The web site is difficult to navigate, including the determination of luggage pricing and seat assignments only available at check-in."
Cons: "Three hours of delay for no apparent reason."
Pros: "Fast flight. Nice staff onboard aircraft."
Cons: "The boarding process at Milos airport is a bit slow but I guess that is to be expected in the islands."
Cons: "I have never been treated so horribly by another human as I was by the boarding gate agent. My luggage was a roller board that was approved by the check-in counter to go aboard. Upon boarding the woman refused to let me board stating my bag was too large. I was charged 60 euros."
Cons: "The repeatedly delayed our flight without further information, leaving us in the dark as to what was goin going on, the reason for the delay, and when the expected new time of take off is. Disappointing service. Could have been better handled by sky express staff."
Cons: "Flight delayed with no notice / flight attendant rude , very bad experience"
Cons: "Sent the passengers but not your bags without telling us. Caused a great deal of trouble, time and anxiety as we had another international flight to catch. Would not fly them again."
Cons: "After years of checking in online well before a flight with other airlines an inability to do so for this sky express flight made me nervous that something was wrong or that I would be charged a fee to check in at the airport. Ultimately everything worked out once we arrived at the counter."
Pros: "Delayed 90 min and missed our connection"
Pros: "Quick boarding"
Cons: "It was terribly hot - everyone on the flight was fanning themselves with the emergency instructions and looking miserable. The individual air didn't work either. Felt like I was going to passout."
Cons: "20 min delay Crew doesn’t smile"
Pros: "The cabin crew was professional and helpful"
Cons: "If buying through Kayak, it isn't clear that SkyExpress has severe weight restrictions on luggage. You are allowed a small carry-on, but at the discounted fare, any checked baggage over 8kg is charged at 8 Euros per kg (around $4.25 per lb), which can add up to a large surcharge quickly."
Cons: "Great flight, great people"
Cons: "Long wait and crowded Santorini airport"
Cons: "Paying $600 for the next leg of our flight because of airline delay."
Cons: "My name was listed twice on the iten. Didn’t bord."
Pros: "Once on plane rest was quick"
Pros: "Fast check-in at counter, no line. Was invited to Sky Express lounge prior to boarding. Small plane meant a quick boarding with no issues."
Cons: "Flight was 20 min late."
Pros: "No pros. Will never travel with them again."
Cons: "The flight was an hour late and there was NO air conditioning on the flight. It was 87 degrees on the flight and we spent almost 2 hours in that heat on the plane between the actual flight time and just sitting on the runway for an hour. Nothing was done to accommodate for the heat. I’m 5 months pregnant and felt unsafe. Everyone on the flight was suffering. It was inhumane conditions. I will NEVER fly with this company again."
Pros: "I mean the flight gets you to and from..."
Cons: "Sky charges for every KG over 15kilos unless you have a special ticket. This option is not listed on kayak and the suggest you book thru sky. Problem is NOBODY BOOKS VIA SKY AND THEIR WEBSITE IS GARBAGE. YOU CANT EVEN CHECK IN ONLINE. The result is many rude, dismissive folks charging an extra 100 euros for something you will have no control over."
Pros: "Thankfully no extra fee for baggage, although what constitutes as carry on for another airline, they require you to check."
Cons: "We were very delayed on the way leaving Mykonos and there wasn’t a single notification, update or apology. The plane had no air, was extremely hot and muggy, almost unbearable. On the other end, luggage delivery extremely delayed. Completely incompetent airline and staff. Never again."
Cons: "20 minute delay with nobody at the gate and no communication about why we were leaving late"
Pros: "Good service"
Cons: "I realize we’ve all heard the required announcements a hundred times but, if you are going to bother saying it, please speak more slowly and clearly."
Cons: "Very late and hot. Unorganized."
Pros: "Short flight"
Cons: "The tickets I purchased through Kayak stated we were allotted 23 kilo/bag, the standard for most airlines. We flew Sky Express to Santorini with no issues. It wasn’t until we were boarding to go back to Athens when the attendants for Sky Express told us the limit per bag was only 15 kilo, not 23. I spoke with someone in their management office at the Santorini airport and apparently they have different levels of tickets you can purchase, the highest allows the most amount of baggage weight. I explained to them that we had no issues flying into Santorini and showed them my e-ticket from Kayak that clearly showed 23 kilo/bag limit and they would not honor that. We wound up having to pay over $80 in baggage fees because we were lied to by Kayak. Thank you Kayak."
Pros: "Easy checkin, no issues"
Cons: "Skyexpress is extremely disorganized and the flight was very old. The flight is very small and in a poor condition. The baggage policy is very unreasonable and I had to pay extra even though my kayak confirmation says 23 kg per passenger clearly! I showed the representative and they said to deal with it from the "vendor" I used to book! Very disappointed with sky express!"
Pros: "Nice crew"
Cons: "Ridiculous wait to get a boarding pass--standing and standing in line before they opened the desk. Santorini airport a nightmare. Old plane.... the letters of the airline's name were peeling off the plane. Flight was fine"
Cons: "Trip cancelled due to high winds. I was forced to keep my luggage on the plane for an hour after the cancellation then another hour to get out of baggage claim. Don't take those small planes, fly Aegean or Olympic who have bigger planes and the best pilots."
Pros: "Short time for boarding"
Cons: "I had to pay extra charge due to lack of communication between the KAYAK and the S.A Then the KAYAK blamed me for paying this money even though I emailed them telling what happens exactly. I don't recommend using KAYAK for booking flights again"
Pros: "Flight attendant was nice. Flight time was short."
Cons: "Flight was an hour delayed, I almost missed my ferry connection"
Pros: "It was a very fast fight"
Cons: "No air conditioning on a very hot day"
Cons: "The airline closed the gates 30 minutes prior to boarding and wouldn't let us get in the plane. We missed our flight and had to find another way there. No refunds or credit"
Cons: "I purchased 3 tickets through Hahn Air for a special trip for my daughters. I rechecked reservations before to make sure had everything in place, since I named my daughter Santorini afte the island. The day of the flight, we spent 2 hours waiting in line for this flight. The service was exceptionally slow and they kept letting other passengers who were on another flight ahead of us. When I got to the check-out counter we were told that our flight didn't exist and it was like we were ghosts in the system. Even after showing proof of our e-ticket confirmation, it didn't matter. We had to repurchase new tickets at high prices and wait the whole day at the airport to get to Santorini. My friends who were traveling with us had to go on without us and the expensive hotel I purchased for the trip was a waste. We didn't get off the island until 8 and arrived late in Santorini. The whole experience was a disaster."
Cons: "They charged us 6 euro per kilo for every kilo over the bad weight limit, but our ticket only allowed for a very small bag which we didn't know until we were at the ticket counter and it was too late. No one tried to help us or have any sort of customer service so we ended up paying a lot of money so that we didn't make other passengers wait on us to transfer weight."