Very bad service and food variety will never come back again
The flight was delayed and the service was not good. All the new serve was beef and we don’t eat beef so we ended up buying our own meals at the airport twice.
Very poor boarding experience with these remote gates and buses. Also these 777s bardy need a remodeling. Entertainment is a bit laggy. Food and crew is still among the better, but they seriously have to do something with these remote gates.
Very pleasant.The crews are very nice.Food were excellent.
One of the worst flights I took in My life, delays after delays, then the AC is not working and we were living in a sauna,& we were sweating like pigs. and this even before take off. Next we arrived late one hour late, baggage claims worse than the delay itself add to that one more hour to get our luggage. I am extremely disappointed and my experience is I’m never going to fly on Emirates airline. Immigration was the only good thing about this trip. It took us seven minutes to go through to the luggage claims.
Better entertainment; the lack of it made the very long flight even longer
Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets
The plane was very old and uncomfortable. Service was very slow!
Over all good service but from Dubai to Delhi horrible service. Not happy
Everything was perfect except boarding . Have to wait @ gate for 45 minutes after announcing boarding ..
Crew were unfriendly, touch screen for movies didn't work very well, seats were tight and uncomfortable
Turkish Airlines inflight crew was very good, however the ground crew was not very helpful. I had booked a wheelchair for my mother from Islamabad and she received the service there, but then there was no chair on arrival at Istanbul. The wheelchair crew said that they declined to take any person without a reservation and declined to help with the arrangement of a reservation. I had to use the airport buggy system to transport my mother who has limited mobility and needs a wheelchair. It was very disappointing and I hope they can provide manual wheelchair access to the public by a need basis, as sometimes there is a mix up or technical fault in the completion of the process, as it was in our case. Also, there can be an emergent need for passengers if they have illnesses like hypertension or diabetes. My mother has both hypertension and diabetes and has residual weakness after a stroke, therefore, she needs assistance. I hope that this text will be taken seriously and the administration makes the necessary changes. Thanks.
the flight was cancelled and I was rebooked twice, once 26 hours later, then another 24 hours later. In total the flight was delayed for 40 hours. Never again will I use kayak or Turkish Airlines for my travel.
5 unnecessary control before get in the craft. It is exagerated and very inefficient
3 hours delay to start with and then food was terrible.
The internet was not working during the 10 hour. This situation was known by the cabin crew before the flight. If so, information should be given to passangers. Some people should work during the flight.
We are thankful for the useful gifts provided by the airline.The entertainment and crew were also very good
Pretty good. I’m currently in Accra but my luggage is still in turkey so that’s inconvenient
They cancelled my seats and demanded full payment to rebook.
Very disorganised check-in and boarding. We won't fly with them again
I didn't like that my wife and I had different experiences in the check-in process. We did not book our flights together. My wife had a default seat selection as a window seat whereas my seat defaulted to a middle row, middle seat selection. Why wouldn't I have the option to have a free seat at a window? Is it because my algorithm knows that I'll end up paying for the upgrade?
Unfortunately, my experience was disappointing. The crew were not friendly or welcoming, which made the flight less pleasant. Our flight was delayed, and we almost missed our connecting flight because of it. To make matters worse, the gate number shown on the digital ticket was incorrect, causing unnecessary confusion and stress before departure. Overall, the lack of accurate information and poor customer service made this a frustrating travel experience.
I have flown this route before, so far they have been unable to depart on time, then my connecting flight was canceled, likely due to this vs fake mechanical issues
My entertainment system was not working for the entire trip. I notified the flight attendant but nothing was changed. I did not get chance to have any movie for entertainment for the entire 13 hrs trip.
Cancelled flight, had to rearrange plans independently and no vouchers offered
My experience was good. On my return my screen had a glitch but the movie, show and internet options were good. Seats were comfortable, as comfortable as a plane could get in economy. Friendly service. Only complaint would be high price.
Not the greatest. Our initial flight to Tokyo got cancelled due to mechanical issues, which was unfortunate however they worked quickly to get us on another flight and refunded my seat ticket. We flew with Air Canada back home and it was not a good flight. The crew never gave us our second meal and I was awake the whole flight so I know they did not come by. The flight itself was rocky and seats were uncomfortable. In general, for an international flight, I do not think it is fair that we have to pay extra to pick our own seats. I’ve been on many international flights and always had the option to pick my seat during the booking or at online check-in. Furthermore, if the airline is going to automatically pick your seat, it should seat groups together instead of seating them apart. If I already pay thousands of dollars for a flight, I should have this option included.
I cancelled my flight in March and have been waiting for 3 months for the refund. Both flights have taken off and returned now and still no refund.
great flights both ways on time both ways.staff(ladies) where great at check-in.
Food was great, I wished there was better options for movies.
The longer flight on our leg back to the US was fine. Boarding was great, we had to stay on the runway for a bit after boarding… they kept it cool uncomfortable.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Missed flight. Requested assistance for my father and he did not receive it in Paris.
Poor food on flight between Toronto and Stockholm Airport Toronto too crowded
Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights
Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Boarding was haphazard after people with small children or walking difficulties
The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.
Tiny, cramped seats with minimum leg room and hard armrests. Basic needs like a seat and luggage came with an additional charge. Budget airline amenities with premium airlune cost. I won't use this airline again.
The experience exceeded my expectations and reflected the significant progress.
My flight was great. Service by the crew was great. Only issue I had wss it got extremely warm mid way thru the flight. To the point it was a little uncomfortable
The worst experience ever, me and my little daughter suffered a lot on this trip. If there is zero or below-zero evaluation, definitely, I will give them.
Website for Egyptair Plus needs to be refined or go back to the old one...!
Food was terrible (I tried the beef plate). Service is improved. The plane is new so it was good enough
The flight was cancelled with very little info at the airport. Absolutely mess with no option to reschedule flights without paying fortune for business class.
I had 1:50 hrs to change planes in Cairo and my suitcase was delayed from Cairo to Casablanca. I was one of several passengers that faced this issue coming from various locations into Cairo and onwards to Casablanca, with a transit time of two hours or less. (I was told 16 suitcases were delayed). The transit time of 1:50 hrs is obviously not enough for EgyptAir to transfer baggage, why sell tickets with such short transfer time if they can't handle it? Moreover, they would not reimburse me for expenses I incurred because of delayed luggage. I will not be taking EgyptAir again.
Greater clarity in organizing line-ups for the various boarding groups would have made it easier for all. Due to the many children, the announcements could not be heard clearly enough, so a simplicity in organization would have helped.
I liked how nice the crew were. The seat could be better and more comfortable. The movies could be newer. The entertainment movies were all old
Like the staff. Food was ok. Entertainment was old and many monitors did not work.
