Boarding is messy, business class no priority line Delay is departure.. hot in cabin
Although lauded as a superior carrier, I found nothing out of the ordinary about the flight. Even in the AirBus 380, there wasn't much space in economy - especially when the seat in front was reclined. Admittedly, the toilet was more spacious than I've ever seen on an airplane, but the ill-fitting divider between the cubicles left a visible slit that was quite disconcerting. The crew were ok, but they were clearly "just doing their job." There was little enthusiasm - although given the number of the passengers, I'm not surprised they were jaded. I'd fly Emirates again, but I don't hold them above other carriers.
Fantastic as ever. Great staff super catering and excellent service.
Super flight. On time departure and arrival. Very good service. Luggage arrival at DXB was a little delayed but you can’t have everything the very best :)
Very pleasant.The crews are very nice.Food were excellent.
Overall I was quite pleased with the experience; the cleanliness; the polite and attentiveness of the cabin crew; and the delicious food options.
We was missed the flight They doesn’t lest us fly next flight without payment They charge me 606 hundred dollars What is very unacceptable,our first fight ticket was almost 2000 dollars, again paid 700 it’s hurt … airlines need to do something please
Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets
The boarding experience was worst ever. Single aerobridge used for boarding and deboarding which led to lot of chaos. Food options were not great. First flight delayed by more than 3 hours which led to missing of the next flight we were stuck at Dubai airport by more than 6 hours
I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.
Didn't like the Boeing 787-9 Business Class. I had requested seats A & B for me and my husband, they changed to A & D, separated by the aisle. For the 12 hours duration of the flight we couldn't even see each other! Same for the return flight, a passenger was kind and switched seats, we ended up sitting in the middle 2 seats, still an issue to communicate with a barrier in the middle..
Was disappointed because we had paid extra to choose our seats 3 weeks before the trip and only 2 days before departure I get an email that our seats from beyrout to Istanbul were bumped from row 15 to 25 without any good explanation. Someone else took our seats . What’s the point of paying extra to reserve our seats if they are going to do that. That was not right or ethical.
Seats were very tight with poor legroom - and I am average height. During the 12 hour flight, tiny paper cups of drinks we're only offered during the super and breakfast services, with the crew nowhere to be seen in between. One of the bathrooms was out of order, leading to long lines waiting to use the remaining two available to the economy class passengers.
Space between seats is challenging but otherwise excellent service in every way.
Outdated business class on this aircraft, no flat bed, and even minimal recline. Couldn’t sleep at all. Laggy and outdated entertainment system. Food sub standard.
5 unnecessary control before get in the craft. It is exagerated and very inefficient
3 hours delay to start with and then food was terrible.
The internet was not working during the 10 hour. This situation was known by the cabin crew before the flight. If so, information should be given to passangers. Some people should work during the flight.
Very disorganised check-in and boarding. We won't fly with them again
Better attitude training for staff at airport, better training for flight attendants, better food, don’t put us with all the crying babies that cried nonstop for 12 plus hours.
They cancelled the flight while we were at the gate. Then they rebooked me for the next day but then that was missed because I now have a connection and the first flight took too long to get to the airport. Right now sitting in the hotel until the next flight. Worst trip
Crew was apathetic, in seat hardware was old and barely functional, WiFi (which I paid for) didn’t work for half the flight (I was refunded). They gave 2 meals on a 13 hr flight, whereas Etihad gave 3.
Very good and good customer service and seats very comfortable
It was a very stressful trip for me and my husband, main reason for the discomfort, kids behind our seat kept kicking the seat behind , screaming all the time of the flight , the seat in front of us has a kid with autism and a young sister with the dad , a nonstop all the 12h hours flight screening jumping overhead, stuff in his hand almost dropped on us and we have to be on alert for any move, I do understand that there will be kids but the thing is no one of the staff even bother to came near the seat and find solution , I believe there has to be a way to seat family with kids ,I’m a person who travel long distance almost every year and I used to take mostly air Canada, Lufthansa,British airways. I figured to use Royal Jordanian this time but it looks it wasn’t the right choice for us and I hope we don’t have to deal the same on our way back.
RJ is very good and nice don’t have luxuries flights but the staff are so helpful in YYL or AMM and their office at 7th circle are amazing
No Wi-Fi 50% of headphones handed out do not work. Otherwise pleasant.
I didn’t like anything. I fly about 40 times per year and this is by far the worst airline I’ve even been on.
Regarding the boarding: it needs more efforts to make it more convenient
It was okey overall but disappointed for the price I paid
Boarding was easy. Relatively on time. For a long flight from Montreal to Jordan should offer more water, drinks etc. Dehydration is linked to DVTs . Also some of the stewards were a bit rude but it’s ok ; maybe stress of dealing with rude people
Great service food was very good and overall experience was great !!
The longer flight on our leg back to the US was fine. Boarding was great, we had to stay on the runway for a bit after boarding… they kept it cool uncomfortable.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Missed flight. Requested assistance for my father and he did not receive it in Paris.
Poor food on flight between Toronto and Stockholm Airport Toronto too crowded
Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights
Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Boarding was haphazard after people with small children or walking difficulties
The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.
Experience at the airport Luxor has room for improvement. Boarding and off boarding process by bus not ideal
EgyptAir has significantly improved, especially its cabin crew and service. The catering is better than before, though it still has room for improvement. Now we look forward to fleet renewal.
Website for Egyptair Plus needs to be refined or go back to the old one...!
The flight was late 1 hr in amman with no ac
I lost my bad at Cairo’s airpor… it wasn’t shipped with me on the plane
Has upgraded from inside from leather sets to new version of touch screens ,,thank u
The plane was falling apart. Screens didn't work. My chair didn't work. My tray didn't work. It makes me nervous about the maintenance of vital functions for flight. The food is horrible. We never eat it.
Made to check carryon and had more than 500 dollars stolen buy airline
It was appalling! Using small aircraft for 5 hour flights is ridiculous! No legroom, terrible food, no drinks apart from water, tea and coffee (once only) makes it a terrible experience. The cabin staff really badly handled the behaviour of an extremely obnoxious woman who insisted on fully reclining her seat for the duration of the flight with a very tall man behind her. She abused his and the staff and they were not able to deal with her at all other than to tell the man that they are reclining seats and they could not prevent her from doing so. They were also very slow to react when a large nu of passengers stood up and started taking their luggage out of the overhead bins whilst the aircraft was still taxiing at Heathrow. I will never fly Egypt Air again! I know this isn’t the airline’s fault but the security at Cairo airport was a joke. With the terrible security record on flights out of Egypt, they really need to take it seriously. Scanners weren’t working, liquids were allowed on, only one person operating the cray machine and searching bags caused a massive backlog of people…I’m convinced you could have got anything onto that plane if you were determined enough. By the way, it was the same story in Aswan airport.
Cairo airport has probably the most stressful and overcomplicated security system in the world. Can't really blame Egypt Airlines.
