No food and entertainment but ... a wonderful view of the landscape and sea from the small plane; of course, if small plane bothers you, you will feel not so well but this is a very nice experience otherwise. The crew at the airport is more than helpful and makes its best, you can enjoy your journey with such people.
Small aircraft: no service on board... No entertraiment on board REALLY expensive for what you get
get E+, a must for 5 hours flight if you are tall
Everything is good except the dinner and breakfast. The sandwich is very delicious. Toilet is clean, I only use one of them. Flight attendants are very nice. 👍👍
Better seating for sure. The seats were so close together for such long flights.
Excellent, professional, actually on time which is rare for late flights. Decent food. I love the new neck pillows! Nice, simple upgrade from the old ones I wasn't sure where to put. I wish they would allow more time for rest. It's a red eye 7 hour flight and meal service was about 3 hours.
We were delayed in Toronto on the tarmac for THREE hours with no clear indication as to why except that it was not a safety hazard. Pilot did apologize more than once but even he was unable to explain why exactly we were delayed. I overheard the stewards saying that the captain was very frustrated with the situation as well because he was not able to explain why except it had something to do with water supply or system on the aircraft and now we needed to wait for an engineer to approve the aircraft for flight. It was very frustrating and distressing as a passenger and we should have been given complimentary meals at the very least.
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
Beijing PEK to SFO. I had an economy seat on this flight. The seat comfort was acceptable. My main complaint is with the FA’s lack of personality and absence from servicing the plane, specifically restroom care (I wish I could share a pic of the restroom that I captured) and care of travelers—drink cart/availability of drinks. I'm amazed at the level of service on other International travel where a passenger is most often appreciated.
For an 8.5 hour flight the service on board lacked a bit. Service start was slow, the food was worse than usual and they skipped the snack they were supposed to deliver before landing.
Great onboard crew. Boarding was a zoo, I got in line before pre boarding in Group 2, still had my bag force checked. WiFi was glitchy all flight. Seat and bathroom are both tiny unless you pay $$$ for first class.
The first flight was an hour and a half late leaving, thus missing my connection. The second flight Departure was two hours late Leaving.
My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.
Lots of delays and a broken plane, would not recommend
Limited water service in a 6 hour flight offered at the very beginning and end of the flight.
Westjet has been absolutely terrible! Flights continually cancelled. Took 4 days to get home. Would have been 5, but we booked last flight with another airline after our Westjet flight was cancelled. Even pilot on original flight looked frustrated! Funny how they say cancelation is weather related, but they still have more than 1 other flight leaving to same destination on same day, but of course those are all full. This happened more than once on this trip. Two weather related cancelations and 1 mechanical. Not sure if the last flight even went ahead. Felt so sorry for families with kids and babies, and the older travellers. Felt like we lived out of suitcases and airports for days - SO RIDICULOUS! Next to no help from Westjet staff at airports, but it appears there is nothing they can help you with. Westjet has made it that they are unreachable when you need them! People were getting extremely frustrated, and rightfully so. Additional costs to us really added up, but Westjet literally DOESN'T CARE! Final straw was when we had to pay $1280 on a different airline (economy) trying to get home after another cancelled flight. Westjet will be refunding us a whole $140! Can't believe how this airline operates. We will never, ever use them again!
Absolutely the worst airline I have ever taken. They lost my baggage and told me my bag tags had been cancelled. When my bags arrived days later I had to pick them up at 3:15 am. My return flight was delayed another 6 hours and they broke my bag. Westjet does nothing to try and make it a better customer experience and all the customers services representatives I spoke with were useless and incompetent. Never flying westjet again.
It was an awesome experience flying with Westjet. This was my first domestic flight experience in Canada.
Flight was delayed 1.5 hours. Baggage took 45 minutes to reach carousel
We are experiencing more delays with westjet than other companies. West jet used to be our favorite airline.
Credit to the check-in staff for offering no-charge to check our carryon. We had 2 checked suitcases already, and it was easier instead of at the gate.
Require more comfortable seats. More frequent water/beverage service. I would like better food choices. Overall, very mediocre. I now only fly WestJet when there are no other schedule options - no longer my first choice.
Pilots seem to have a good handle on things. However, the employees that administer the check-in/out, boarding, baggage, etc do not have a good handle on things. Their status communication for when an issue occurs is zero. I got off a plane during a downpour while one of the employees was standing in the building doorway with an armful of umbrellas and stood there while we walked in the pouring rain thru a half of foot of water in front of the doorway. What was the point of showing us you had umbrellas? The boarding process is very disorganized and there are no status boards or postings or anything to look at to see current status or where you are in the queue. WiFi is very slow if you can even connect to it. The whole thing is just a "sit around and wait" and guess when it is your turn.