Early arrival. NIce plane. Quick trip.
2hr delay. Other airlines were all flying out on time so maybe it was staff shortage? When we eventually took off, we went from Cancun to JFK in 3 hours. Fast once in the air.
Wasn't a very good selection of entertainment. The chairs were a bit uncomfortable.
Appears to have been delayed to wait for other crews to get to Miami, its tough now but schedules missed count
Pros: "The crew was amazing! The plane ride was smooth!"
Cons: "You should load the plane from back to front since everybody exits the plane from front to back. It is simple school bus rules"
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Pros: "Good Crew. Landing was very smooth"
Cons: "line to drop bag was so long!! but on the plus side, we were through it in an hour and didn't miss our flight!"
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "Amazing service and F&B offered was wonderful"
Cons: "Flight was delayed by an hour. No explanation given"
Pros: "Nice crew"
Cons: "Delta always delivers!"
Pros: "Fawn on our flight from Atlanta to Newark was amazing."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Cons: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
Pros: "The gate agents were nice enough."
Cons: "We sat on the tarmac for an hour without information as to why we were delayed. We missed our connection in Atlanta, even though we arrived at the gate in time to see the gate agent shut the door while we were running and waving. We arrived at the gate 8 minutes before the flight departure time also. The flight attendant on the flight from Fayetteville just handed out water and cookies without asking what you wanted. She had coffee and snack mix but didn’t ask anyone, just handed them what they got. Overall I was very disappointed in the flight from Fayetteville, NC to Atlanta and with the gate agents at the Atlanta airport. I usually expect more from delta. They didn’t offer vouchers to make up for the missed connection or offer to pay for a hotel since the next flight out was the next morning."
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."
Cons: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Nice crew, no delays"
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Cons: "Customer service was lack luster..."
Pros: "Flight was on time with enough connection time to board with zero issues"
Cons: "No problems on this trip"
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Cons: "Delta crew are lazy...they wont help u out to store ur bags."
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "Majority of the crew was pleasant"
Cons: "One flight attendant was EXTREMELY rude to me for no reason"
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "Good for an economy flight"
Cons: "Too long"
Cons: "I thought I stated this before about the flight (5), Treatment (5) all the rest (5), but Atlanta Airport does not support disabled people using scooters to get from one plane to another. With more people using these, only a matter of time until a reporter males this an ISSUE. Meanwhile I will make every effort NOT to use ATLANTA HARTSFIELD. This includes my wife, also using a scooter."
Pros: "Speed and comfortable kind bars were a nice touch"
Cons: "At 6'4", seat access could be better."
Pros: "Just over 2hrs only. Crew was very friendly."
Cons: "A bit of turbulence due to weather (no fault of the airlines)."
Pros: "Friendly staff."
Cons: "Cabin air was very warm. Individual A/C fan was very slow. With it being a night flight, I was unable to read since my overhead light was not working."
Pros: "Plenty of complimentary drinks and snacks. Even complimentary Earbud Style HEAD-SETS !"
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "everthing went well"
Cons: "Old plane. No seat back entertainment. No USB ports"
Pros: "Left on time, arrived early. Great cabin service, attentive and polite. Comfort Plus seats are worth the extra few bucks."
Cons: "Nothing. Low rating for entertainment only because there really wasn't any, but I wouldn't have used it anyway, so no big deal."
Flight delayed, originally flight was yesterday which was delayed so missed connecting flight…had difficult time rebooking
Good flight. Landing a bit rough.
Cons: "We sat on the runway over an hour because they couldn’t get a proper flight plan. Such a waste of time and I felt so bad for those who had connecting flights"
Pros: "Nice and easy flight"
Pros: "Boarding process was efficient."
Cons: "The air conditioning was almost non-existent - then we landed at DFW, and it kicked on full blast. I was extremely uncomfortable the entire flight, but it was maddening to know it could have been much better."
Pros: "The crew handed out “party favors bags” with bottled water and snacks."
Cons: "The American Airlines app deleted the connecting flight after a Ground Stop delay caused us to arrive after its departure. We were “flying blind” trying to get set up as a standby for a subsequent flight. The process was stressful due to insufficient information."
Pros: "Not much"
Cons: "Our flights got delayed from Belize city and lost all connections. Had to sleep in the airport. Very disappointed with American Airlines. Will avoid in the future."
Pros: "Crew were friendly"
Cons: "Delayed 3 hours for maintenance. Changed gates 3 times. Not well organized"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Pros: "Highly efficient crew."
Pros: "Ground and flight staff terrible."
Cons: "Will not fly AA again."
Cons: "They cancelled two of my flights in one weekend. We will not use American Airlines again."
Pros: "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
Cons: "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."
Pros: "Everything was generally fine. The flight left about 1 hour late, but the pilot made up the time on the flight and we landed about the same time as originally expected."
Cons: "The crew, particularly the flight attendants were rude and impatient. Have they forgotten their manners?"
Pros: "Nothing was better than standard"
Cons: "It felt like the staff had instructoions not to smile not even once. The food was beyond terrible. I’m not asking for hot bread like other airlines do, but at least serve it at room temperature instead of super frozen. Same for the butter. The continental breakfast had nothing continental about it"
Pros: "Almost nothing."
Cons: "Communication in delays (we ended up being delayed for 13 hours in incremental delays), poor planning, lack of knowledge at the operations level around how long crew has worked, boarded the plane then unboarded the plane as the pilot decided he wanted tea, staff unempathetic and dismissive"
Pros: "During boarding the first class cabin attendant gave me water so I could take a pill I had forgotten."
Cons: "Lav could have been cleaner. Boarding area at airport is small and crowded for all airlines. Stairs to aircraft instead of ramps."
Pros: "The crew was friendly and helpful!"
Cons: "There were no headrests for sleeping or TVs on thr airplanes. Also the flight departure time kept getting pushed back and ended up leaving over and hour late as did our last flight with american."
Pros: "Jesus, the flight was phenomenal! He lightened up the atmosphere with his wit and grace."
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Timing is perfect if you can sleep on a red-eye flight. Fairly empty flight. enough empty seats to move and stretch out."
Cons: "No entertainment center built-in to the seats. On board WiFi can be used to access movies and other entertainment on the your own device but make sure your battery is charged and you have an external battery also since the seats don't have power. I tried to sleep but it is not easy for me to fall sleep when the seat back reclines only 3 inches so I didn't have luck taking a nap. Conclusion: I am not taking this flight any more. I will go back to taking will switch back to flying Delta even though there are no direct flights."
Pros: "Bed was "sleep-able""
Cons: "Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology."
Pros: "Great movies and food"
Cons: "Being delayed"
Pros: "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
Cons: "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."
Cons: "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
Cons: "Some turbulence"
Pros: "Free upgrade despite the delay so it was great."
Cons: "They lost my luggage and have not been helpful in trying to locate it!!"
Pros: "Great and very friendly flight attendants"
Pros: "The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good ."
Cons: "Even dow we were late departing Santiago Chile, we made it to Dallas in good time."
Pros: "American Airlines is always my first choice for flying. Gate crew was February friendly & efficient."
Cons: "This particular plane was not worth the up charge for seats. The head phone jacks did not work in our entire row & nobody cared, so we were not able to watch the monitor or any entertainment. Seats that didn’t have to pay extra we’re working. They skipped our row when offering drinks & snacks, when my seat mate asked for some of the biscotti the attendant questioned her asking if she was sure she hadn’t already already had one. Final small thing was the latch on the try table was not working correctly. In a nut shell, not worth the extra money that was paid."
Pros: "Smooth flight with great service."
Pros: "I did like that "new plane" smell. Good pretzels."
Cons: "Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!"
Pros: "The 777-300 is a beauty. So spacious! Traveling in the main cabin of this plane feels like you're in first class compared to other planes. Great in-flight entertainment. Clear communication from captain and crew. Overall, the best plane ride I've had in the last 5 years."
Cons: "The boarding process seemed a little unorganized but not a huge deal."
Pros: "Arrived on time !"
Cons: "We arrived on time but this is the 9th Flight in A row into PHILADELPHIA that we can’t Find an open Gate. Then we just sit and wait 15 to 30 minutes! No other airport that we travel To has this problem!"
Pros: "I actually got to sit by my sweetie. Perfection."
Cons: "Terrible airline. Will not fly them again."
Cons: "Late taking off and arriving. Once we landed it took 15 minutes to locate someone to bring the ramp out to the plane. Just incompetence on part of American Airlines."
Pros: "The crew was very kind and we had a safe trip in general"
Cons: "2 hours of delay to take the airplane in Orlando and they changed the flight to Charlotte when it was planned it would go to Philadelphia but it was not a big deal to me."
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Cons: "Flight was delayed arriving, connecting flight was in a completely different terminal = they didn't wait for us and auto booked us on a flight out the next morning. We requested our bags and drove home instead. Horrible."
Pros: "American did a good job. DFW concourse was ice cold and the speaker system was terrible could not understand a word she said. Very obvious DFW is outdated and tired airport."
Pros: "Quick action on potential turbulence"
Cons: "Too warm on the plane."
Pros: "Entertainment, 110 plugins for devices, internet."
Cons: "only free meal option was cinnamon cookies."
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Cons: "I bought some items when I was in Belize I get to Dallas to check my items into my bag and American Airlines has one person checking in bags and one guy standing in the hallway with a red coat on telling us where to go so I stood in the line for and hour and ended up loosing my items and missed my flight so I'm on a seven hr wait cause American Airlines can't get bags checked in on time"
Pros: "Arrived 25 min EARLY for a change!"
Pros: "Plenty of room for carry-on bags"
Cons: "Charlotte airport was a zoo due to delays of slights coming in but all outgoing flights were on time so many connections including mine were missed"
Pros: "It was meh...."
Cons: "I got no notification that the flight was going to be 1 hour earlier"
Pros: "Airplanes, entertainment, boarding, check in"
Cons: "Food, conections"
Pros: "WiFi Movie channels"
Cons: "Choice of snacks!"
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Cons: "We didn’t have food on our flight, but ordered it at a cost. We didn’t get the food or pay for it."
Pros: "Entertainment was very nice! Boarded on time"
Pros: "My economy plus seat was good (once I finally got it) and for all the hassle they did free tv for the whole plane. THey found a new plane FAST!"
Cons: "They changed gates last minute - plane was in for maintenance and slight delay - then cancelled that plane - did the series of 15 minute additional delays. They found a new plane - changed the gates (big distance) again - and 'the computer' had reseated 1/2 the plane. DISTASTER to fix."
Pros: "I could watch movies on my phone via the app"
Cons: "No where to charge my phone"
Cons: "crew at the airport and on the plane, not very helpful"
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Pros: "Flight attendants were competent"
Cons: "The drinks for purchase were absorbant"
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Cons: "Movie kept crashing and I had to restart the app"
Cons: "The return back to the state"
Pros: "Pushed out on time and made it home early"
Cons: "Flight attendants were non existent. 2 water services in a 4 hour flight is ridiculous."
Cons: "The United Boarding Agent repeatedly warned about the "SMALL" carry on compartments on the CJR aircraft and literally insisted we tag our carry ons to be set aside on boarding even though we knew they fitted OK. AS A RESULT when we got to Calgary we had to wait at the over size luggage racks for our carry ons to be delivered instead of them being set up for us as we left the aircraft which is normal!! Very frustrating!!"
Cons: "Tv didn't work no entertainment options on personal device"
Cons: "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
Pros: "The crew was working efficient and tried to respond to request"
Cons: "The plane was freezing cold. I came prepared but had to hunker down under blankets even though I had two shirts and a jacket on. This is not acceptable for any flight or airline. I caught a cold on my return trip due to this. I'm disappointed as it seemed like a newer plane. The stewardess acknowledged this but was unable to get our section to warm up. Everyone in my area of the plane was Ice cold."
Pros: "The crew - very friendly."
Cons: "Contestant delayed flights. Cancelled flights. Overbooked flights. Threats to cancel flights if people didn't board quickly. And on top of that 60+ people without baggage that was lost.."
Pros: "The crew were very nice and we had a safe flight."
Cons: "The seats were very hard and uncomfortable! Customers should bring a pillow."
Cons: "Didn't like having to buy food on an international flight."
Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."
Cons: "1hr 10min. Delay on the tarmak. Late into Calgary."
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Cons: "Flight Attendant was REALLY late. We had to delay boarding to wait for her. 15 minutes. then it took longer to wait for gate check -- green tag bag - than if I had checked the bag. when we finally got the gate check bags and headed through customs the checked bags were all on the carousel. And I have Nexus. So Customs was 3 minutes. NOT a good process. Figure it out YYC international terminal!!!"
Pros: "Customer service was awesome, flight attendants was very friendly and helpful."
Pros: "The crew were helpful and did their best to manage delays."
Cons: "United is has delayed my flight on 3 out of the last four trips. 40 minutes, 1 hour, and 2.5 hours."
Pros: "Belize City airport is tiny and easy to get through. They also board passengers through the front and back of the plane to speed things up."
Cons: "Waited 40 minutes to pull into our gate in Houston, which put us in a bit of a bind to get through security and onto our connecting flight. The next flight was overbooked and crowded."
Cons: "This experience felt very "cheap". I have flown united many times and never thought this before. Not including a checked bag for an international flight seems ridiculous. I understand for domestic travel, but international is different. Same with not having an in-flight movie. Even one or two free options, or free tv or something. The only "free" included bringing your own device and paying for the wi-fi."
Pros: "My flight got cancelled. I went to SanDiego inste6"
Pros: "I liked that the flight was on time and there was absolutely no delay. As soon as we boarded we were on our way..I was such a pleasant flight with very little turbulence."
Pros: "Crew was great as well as the boarding process."
Cons: "Entertainment is very expensive... no distractions from that end for my work though...silver lining I guess. Internet is similarly very expensive"
Cons: "Put on stand-by despite booking flight months ahead of time, just because we did not check in 24 hours ahead of time."
Pros: "Good in-flight entertainment using the app. Decent staff overall."
Cons: "On our booking through Kayak, this was only listedas an Air canada flight, however, when I couldn't check in online and phoned Air canada (which took 30min), they said it was operated by United and had to check in on united.com. Why was there. o mention of this?? It took me phoning to find out what airline I was flying with! Also, a United staff person told us we didn't need to touch our bags in calgary en route tonour final Saskatoon destination, which was wrong."
Cons: "Not like Air Canada ... I can tell the staff are tired of their jobs. Entertainment you needed to pay for. Really bare bones"
Pros: "The crew was very professional and promptly getting people into their seats."
Cons: "Boarding the plane was slightly hectic, but due to lack of attention on the passengers part. A seat was double booked and the crew handled it quite well in addition to a woman who insisted on sitting next to her older child but hadn't planned for it."
Pros: "Co passengers friendliness"
Cons: "The tiny cup with more ice than refreshment. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Pros: "It was very quick boarding, it may have been a bit confusing though."
Cons: "Everything! Fabulous flight"
Cons: "With maintenance delays, I wouldn't make any connections."
Pros: "For economy, I thought the seats were pretty comfortable. I also liked how they quickly boarded through the front and back doors at the same time. We got off the ground quickly."
Cons: "Really, no complaints this leg of the trip."
Cons: "The crew was rude especially the male attendant in the business class , the seats looked as if they will break anytime and entertainment doesn't really work"
Pros: "Easy boarding. Pleasant crew"
Cons: "Food selection poor. I dozed off and was not asked if I wanted a drink. Flight delayed over an hour."
Pros: "We arrived safely along with our baggage."
Cons: "Major weather issues so delayed boarding and flight. That's understandable, but poor, often rude, gate operations. Often no, inaccurate, or misleading information. They seemed confused, as if this were the first time event."
Pros: "The flight is on time."
Pros: "They gave us free direct tv"
Cons: "There was no notification or update that the electronic systems aren't working it took over 3 hrs to get checked in then another 2hours to get an electronic boarding pass. Then when we got to Houston we have to wait for the gate to open because the gate shorted out. The worse experience ever"