Pros: "Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone"
Cons: "Hire competent employees"
Cons: "For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for."
Pros: "Crew was helpful. Seats were comfortable"
Cons: "Better food"
Pros: "Overall flight was fine. No entertainment nor wifi."
Cons: "At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline."
Pros: "Great customer service"
Cons: "Great flight"
Pros: "Nothing really. We are frequent flyers with Avianca (Gold). And usually we love flying with Avianca."
Cons: "We bought business class tickets and the plane was an A321 without Business class seats, or an entertainment system. They just didn’t have the middle seat occupied as the only “perk”. What a waste of money. Very disappointed."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "Fue un avión no adaptado a nuestros tiempos, sin entretenimiento a bordo, ni siquiera tenía para conectar el celular. Un servicio low cost."
Cons: "Avianca customer service and reliability is terrible. I fly a lot and the lack of care for customers is incredible. Lot of dressing up employees but clearly the company is not doing well. Everyone at the airport with complaints for complex rebooking."
Pros: "They were very helpful."
Cons: "More leg room."
Cons: "The delay was the main down side for this trip"
Pros: "The crew members where extremely nice. I had traveling on business class, with a seat that gets flat, so I was able to sleep most of the flight"
Cons: "The plane had something and was delayed for 3 hours"
Cons: "When arriving at the airport in Bogota not only the flight was delayed but the gate was changed and the person at the counter in the gate wrote the wrong gate on the ticket and flight to Lima was missed. They booked the passenger in the next flight 9 hours after. They did not provide any food nor hotel so passenger to stay at the airport. My guess, they overbooked the flight as they always do, this trip was for my son (20) traveling by himself for the first time, they took advantage of his inexperience; this is is my 3rd bad experience with Avianca and definitely the last one!"
Cons: "Hicieron perder mi equipaje."
Cons: "it was 14 horas late"
Pros: "The food, entertainment"
Pros: "THAT i ACTUALLY MADE IT HOME"
Cons: "AVIANCA DID NOT HAVE ENOUGH SEATS TO ACCOMODATE ALL THE TICKETS THEY SOLD. MY ENTERTAINMENT SCREEN WAS BROKEN, MY RECLINING SEAT WAS NOT WORKING PROPERLY & MY TRAY TABLE WAS NEAR IMPOSSIBLE TO CLOSE AFTER BEING OPENED, SEATS WERE EXTREMELY CRAMPED AND TIGHT. THE MEAT IN MY MEAL WAS HARD"
Pros: "Puntuales Cordiales Avión confortable Todo el personal en Colombia se mostró amable y simpático, de verdad los felicito por mantener ese espíritu entre sus colaboradores"
Cons: "Delay on boarding due to a change of crew. After all boarded, push-back took too long. Overall delay, 45 min."
Pros: "Avianca has a nice crew"
Cons: "30 minutes late and Barranquilla airport dusty and smelly!"
Pros: "Food ok."
Cons: "Plane left almost two hours late! Missed connection in Bogata! Despite Avianc providing a Hotel in Bogata I had to pay for Hotel in Cocuta!"
Cons: "On Feb 26th we had a flight leaving Bogota back to NYC, and at the gate, we found out our flight would not be operated by Avianca, but by a Spanish carrier called WAMOS. Wamos airlines does not offer in-flight entertainment. It offers an app that you can download on your mobile device prior the flight, even though there are no plugs inside the plane and no fully reclining seats. This change is being caused by an ongoing strike action by some of their own pilots and this has been regarded with absolute no consideration from Avianca to its costumers. At the airport we talked to 3 different customer services employees, all giving us different versions of the story and no clear answers. One employee told us that we MAY have a possibility of reimbursement and another one that we could stay in a hotel and catch another flight the next day (which was not an option for us) There was no advance warning about this change to me (not even during check-in) Found out later some passengers gotten an email informing about this change, but not all of them. Staff didn't know anything about this flight. The gate staff only informed passengers of the change, after I complained, and kept insisting that the airplanes were the same, when clearly it was not the same quality, in amenities and service on board. There were big delays and a mess with seat assignments. Many customers traveling together with separated seats and of course, delays in departure caused by the mess that Avianca caused. Just to be clear. what Avianca is doing is stealing the money that we paid for a specific flight, to voluntary change us to a much less inferior flight, with absolutely no consideration and no compensations."
Pros: "The crew was kind and helped with getting bags in the overhead bin."
Cons: "The announcements were all in Spanish and it made it difficult for me to understand what I needed to do. I acknowledge that I was one of a very few passengers who spoke only English, so this was not a problem for many people. The leg room on the flight was incredibly cramped."
Pros: "Excellent service, they make sure that you are confortable, entretainend and fed during your flight whithout charging you for everything. Definetly I will be flying with this airline in the future."
Cons: "I dont have anything that I dislike from this flight"
Cons: "It was late and then I missed my connection, and an Avianca employee told me there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on. However, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "While on board everything is good. Nice food, great entertaining, really comfortable. Problem is what happens in between if you have connecting flights."
Cons: "I bought my flight and it had 2 connections. The time frame between flights was HORRIBLE! On the first flight change I was in a horrible rush to get there on time an I barely made it. On the second flight change, I was one of the firsts in coming out on the plane, I didn't stop even for a second and was fast paced and even with that I had to run from half of the airport to the gate because boarding was complete and the flight was waiting for just a few persons (which I met later because it happened the same to all of us) . My flights were on time so all that stress was NOT SUPPOSED to happen. It took forever to being able to get out of the plane and it was more than clear that Avianca didn't took any of that or the airport procedures in mind before selling the flights with connections. And because their lack of organization and being so careless about this matter, my checked bag got stucked. I was lucky enough to get home but my bag did not. And it happened the same to the other people who had problems with their connections too (that's where I met them, when we were the only persons who didn't got the bags and happened to have similar experiences with our connecting flights). I'm really disappointed, I really liked Avianca flights in general but now I know I can't trust in their judgement when it comes to connecting flights, they just sell you the flight and don't care if you're going to be able to make it or not."
Cons: "See above + air hostesses speak poor English. When asked to persuade certain travellers to put their seats in the upright position during mealtimes they refused and claimed that it is bussines of mine to arrange for that. In the course of previous flight they have hower required that. Very confusing. The behaviour and performance of the crew was hardly proffesional. They paid little attention e.g. To people who did respect instructions concerning fastening the seat belts orcto remain seated during landing, etc."
Pros: "Nothing. I wish I could give negative stars."
Cons: "Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping."
Cons: "- Rescheduled flights due to Avianca commercial decisions just 1 week before flight - Boarding was very messy due to their inhability to explain the "group system", they have pax that doesn't speak spanish or english, they should do it in a more easy way - Food portions wasn't enough, a lot of people had to bring their own snacks and the plane had a terrible smell due to that. People will bring bags with full roasted chickens - Entretainment was ok, but their system is just so slow - A lot of loss time because they lost my bags in one of the connections. Hopefully they brough it back 12 hours later"
Cons: "Late for no reason. Boarded late, arrived late"
Cons: "After avianca overbooked their flight, lied to me and said it was because of a strike i was stuck alone in bogota for 11 hours instead of 3.5. I received no compensation and am very angry with the way things were handled. Definitely wont be bothing with this airline again"
Pros: "LA PELICULA QUE ME VI ESTABA BUENA."
Cons: "NO PUDE USAR LA COBIJA DE AVIANCA PORQUE TENIA UN OLOR ESPANTOSO ASI COMO LA DE MI ACOMPANANTE, EL AVION ESTABA HELADO Y NO PUDE USARLA POR CULPA DE AVIANCA. LA COMIDA ES POCA Y DESAGRADABLE. HABIA UNA AZAFATA CON UN CARACTER TERRIBLE,MALGENIADA Y PARA NADA AMABLE A LA HORA DE AYUDAR O ATENDER A LOS PASAJEROS,DABA MIEDO HABLARLE. A MI ME ACOMODARON DONDE SE LES DIO LA GANA, NO DONDE ESTABA SUPUESTA A SENTARME PORQUE SUBIERON DE ULTIMAS A UNA PERSONA EN SILLA DE RUEDAS Y ME TUVIERON QUE INCOMODAR PARA DARLE LA SILLA A EL. ME PARECE QUE TIENEN QUE DARLES OTRAS SILLAS A ELLOS. ES MUY INCOMODO EL ASIENTO. MUY CARO PARA TAN POCA COSA DE AVION. ES MEJOR American Airlines."
Cons: "The flight got cancel due the hurycane Irma"
Cons: "Once In Bogota my 1h flight to pereira was cancelled and I was told I wouldn't be able to get on another flight for another 1 or 2 days which was a huge inconvenience, later after speaking with someone I was given the option to board another plane to a nearby city 10 hours later. I agreed and had to make arrangements to make transportation from manisales to pereira,for my surprise on the way to manisales the flight got redirected to Pereira my original destination, that was great but created another inconvenience for my transportation arrangements."
Pros: "After a 5 hr delayed in which the boarding and flying time get passing by without anyone acknowledging the constant delays, we had a safe and uneventful flight."
Cons: "No notification that there was a delayed until you checked at the counter. Rude attendants that would disregard questions regarding the delays and then offered $12 voucher for lunch as if they were doing us a favor. Our flight was delayed from 4pm until originally 7pm.. Then when 7pm came and went we had to continually ask at the counter, because no information was provided.. Kept being told just a few minutes until boarding and then when it was almost time to board, we couldn't because the flying crew was delayed going through security. SERIOUSLY.. wouldn't you think that after all the delays, the crew would have already been ready to board as soon as possible. For most of the passengers our delayed caused us to be at the airport for at least 8 hrs. Since they ask to check in at least 3 hrs. prior to departing... You tell me if $12 voucher is enough to hold off for 8 hrs. When a soft drink and a sandwich was at least $15.. and that was for the cheap ones. This was my first time flying Avianca and will be my last. At least AMERICAN AIRLINES gives flight vouchers even if they are only 2 hrs delayed. A $12 voucher is a JOKE.. and there were 3 of us in my family. And they acted as if they were giving you a free flight."
Pros: "No response given."
Cons: "After all these connecting flights especially after being delayed in Cali, the flight in Bogota was delayed and the Avianca crew did not announce it. After realizing it was time for boarding according to the time that I needed to be at the gate from my ticket, that's when people were realizing there was an issue. Once I got to the podium and handed my tickets the staff handed a voucher. There wasn't a hello, we're sorry for the inconvenience or the reason why the flight was delayed 2 hours. I had to ask them why what happened, what is the voucher for, how does it work, what time we were expected to be at the gate. The staff made everyone aware that we needed to be at the gate at 4pm so we can depart at 445pm. The food was okay and the staff looked a little annoyed when serving drinks. I shouldn't say all of the crew but from the back half of the plane the staff looked annoyed if not bothered. Didn't get to NYC until 12am, but had to wait on the runway for an additional 20 minutes. Again no communication on what was going on."
Pros: "Staff was friendly"
Cons: "Seats were clunky, I couldn't recline my seat during a 10 hours night flight."
Pros: "Boarding was done fast."
Cons: "1. Flight delayed. 2. No on board service and no turbulence. 3. The cabin temperature was hot as hell."
Pros: "I had a rough time due to stomach problems."
Cons: "When I asked the attendants for some medicine to help my stomach, they replied they were prohibited from giving medicines to passengers. Since they are not doctors, I understood their point of view."
Cons: "Delayed a couple of minutes."
Pros: "The flight was quick and efficient. On board, I fell a sleep the minute we took off... (11PM flight)... so I can't comment on the service. But the seat, business class, was very comfortable."
Cons: "The boarding was mayhem. Since we had to take a bus out to the plane, there was no order to the boarding process."
Pros: "the flight attendants were very friendly."
Cons: "boarding was a complete disaster. the lady at the counter gave me all wrong information. the random screening was done very rudely. not a single staff spoke a word of English which is unacceptable for an international flight. the food albeit not significant after the horrendous boarding experience was terrible, and I had to ask several times for water. Further, for the flight to bogotá, we had called and spent a lot of time on the phone to reserve seats, which were then all wrong once we checked in at the airport. what was the point."
Cons: "You misled people not telling I have to pay for luggage"
Cons: "Quick, easy, no problem."
Cons: "They got our bag out of the plane and then lost it, had no earphones whatsoever."
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "Get a plane that actually works."
Pros: "Yes, they did"
Pros: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Cons: "Turn the air on before you start boarding the flight."
Cons: "The flight was delayed more than an hour. The seating is super uncomfortable, a small sandwich is all we got for an almost 4 hour flight plus the delay. No entertainment on board makes it a killer. I will no longer be booking any flights with LatAm."
Pros: "Quick check in online"
Cons: "Plane was 2 hours late taking off and we missed our connecting flight."
Pros: "The plane has a huge leg room space, the chairs are very comfy."
Cons: "The check-in and the baggage drop process in the counter is absolutely slow, as well as the boarding process. I wasn't able to do the check in online."
Pros: "No waiting"
Cons: "Your Customer Service"
Pros: "I fly for a living sand I’m on airlines all over the world. This little flight was of the worst I have ever been on and I’ll never fly Latam again"
Cons: "From the time my ticket was scanned it to 37 mins to board the plan... standing still in line. Caos! A message announces at any time we a happy to serve you water I got up and asked for water and was told wait until the cart comes by my seat. The seats are VERY CLOSE together and my row 22"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Cons: "One bathroom was out of order, and movie system did not work"
Pros: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Cons: "Food. And some entertainment on an international flight."
Pros: "Quick flight from Medellin to Barranquilla. Easy checkin & boarding. Crew was helpful getting everyone onbard and ready to go. No issues."
Pros: "Everything was great."
Pros: "All confortable"
Cons: "Turn down the light"
Cons: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Cons: "Too tight, no entertaintment"
Pros: "Boarding was easy."
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Cons: "Child behind my seat was loud kicked my seat and parents did nothing."
Pros: "nice peole, crew, great aiplane comfort and food"
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Pros: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Cons: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"
Pros: "Personnel were helpful (attractive!)"
Cons: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"
Pros: "The plane 787- 8 is new and realy comfortable"
Cons: "Too much bread at dinner The flight was delayed more than 15 minutes"
Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."
Cons: "no customer serve no help"
Pros: "On time, professional crew"
Cons: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"
Pros: "Great service!"
Cons: "The food"
Pros: "Punctuality. attention of stewardesses"
Pros: "Smooth flight, on time"
Pros: "Everything was excellent."
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Pros: "airplane was new"
Cons: "i was not able to do online check in"
Pros: "El cumplimiento"
Cons: "El costo de los productos en vuelo y que no tienen cambio."
Cons: "It was delay. 2 hours."
Pros: "I flew from Baltimore to Miami to Bogotá with zero issues. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. The only issue was in Bogotá for my return flight. After struggling with the LATAM kiosk machine I was told by a LATAM ticket agent that flights from Bogotá to Miami are through American Airlines. Luckily a very nice American Airline agent accompanied me back to LATAM and convinced them my flight was with LATAM. Everything else was simple and easy!"
Pros: "LA TRIPULACION"
Cons: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"
Pros: "Flight on time,perfect schedule and mail info"
Pros: "comodidad normal camareras normales"
Cons: "divercion y comida"
Pros: "Bosrdi g wss easy"
Cons: "Food Entertainment Leg space"
We missed our flight because no one spoke english and we had issues with documents and by the time we fix it was too late to make our flight and then we had to pay $600 to book with a different airline
Nada funciona en el internet para cobrater 70 dolares x equipaje
They broke my siutcase and I wanna my money back a new siutcase
Flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. In all of my travel to 54 countries and 51 years of travel, I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a ticket purchased at the counter of another airline. I am SURPRISED this Viva Airlines is even in business!
Worst experience with an airline in 51 years and 54 countries of international travel. Reserved a flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a last minute ticket of another airline at their counter. I am surprised this airline is in business.
I guess my comment is on the extras and as they charge for it, you know is a low cost service, but the extras or unknown could be charged at a much normal rate.
Cons: "The baggage it wasn’t included in my ticket so the prices was more expensive also the reservation was a big problem with your company kayak never show up my ticket in the aerolínea."
Pros: "Check in at the airport was very helpful"
Cons: "Customer service at the airport is terrible, had a hard time with two employees with attitude and poor customer service"
Pros: "Puntuality the most"
Pros: "Seat uncomfortable. Crew okay. No space"
Pros: "The plane was new. For a low cost airline the seats were confortable for a short trip."
Cons: "Terrible airline. No one seems to know what they are doing. Very unprofessional, bad experience from beginning to end"
Cons: "Seats more comfortable, please!!"
Pros: "Not at all!"
Cons: "Worst experience ever!"
Pros: "Nothing at all. Rude crew. Tricky rates! I know that is a low cost fly, but for the first time in my life this people charged me for the check in. Unbelievable"
Cons: "Really, all! Money grab low cost airline! The worst experience ever!"
Pros: "I first thought the price/value was good; however, I had to pay to check in, I had to pay for my bags, I had to pay for water."
Cons: "Everything. I will never fly this airline again."
Pros: "Staff at the airport"
Cons: "I didn’t know that you had to check in at least two hours before the flight. Had to purchase another one later in the evening. Staff at information at the airport were incredibly helpful!"
Pros: "The crew was helpful."
Cons: "The flight was delayed"
Pros: "Efficient crew, comfortable seats."
Cons: "Children should not be seated in emergency rows— this delayed our flight almost an hour."
Pros: "I arrived safely in Bogota."
Cons: "Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them."
Pros: "Excellent service!"
Cons: "Excellent service!"
Pros: "Not much. The pilot was communicative."
Cons: "The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative."
Cons: "Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself"
Cons: "The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located."
Cons: "The only airline that charged me for a damn backpack"
Pros: "no delay in departure and on-time arrival"
Cons: "Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it."
Cons: "Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice."
Pros: "i arrived"
Cons: "extra fees"
Cons: "They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English."
Cons: "They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours."
Pros: "The flight attendants were very helpful and professional"
Cons: "Not a dislike, but the boarding process was different than USA."
Pros: "Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena"
Cons: "Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima"
Cons: "They won't print your ticket at the check in counter and you can't use an online boarding pass. You have to print one from home or use an internet cafe at the airport that charges $6 to print a single sheet of paper. They jam your carry on bag into a small box. Boarding took longer than the flight! The seats are incredibly cramped yet they recline all the way back, so you're likely to have someone in your lap for the entire trip. Absolutely horrible. Nothing like other high quality discount airlines such as Air Asia which at least treat you like a human being."
Cons: "I booked without realizing that you need to pay for your luggage separately, pay $10 to print your boarding pass and of course pay for all food and beverages. What a pain, not enjoyable."
Pros: "That I got to my destination."
Cons: "The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item."
Pros: "Fast, good service."
Pros: "For a low cost company actually the experience was better than others. At least the seat could go back a little."
Pros: "Just shat you expect from a low cost airline company"
Cons: "NO me gusto que cancelaran el vuelo y el plan de contingencia fuera simplemente irnos 6 horas despues donde hubiera disponibilidad. La falta de comunicación, la falta de gestión con las personas, la falta de información incluso en el call center"
Pros: "Lor cost carriers have to be fast and efficient, this flight was just so. The seats are quite good."
Cons: "The boarding line was too long and slow."
Cons: "They asked me to pay a $15USD tax to enter Colombia. This was never mentioned at any stage of the booking process. I had to withdraw money at an ATM with its associated fees just so I could pay this so called entry tax that neither I or anybody else seems to heard of and, even though I'm an Australian citizen, and we don't need a visa to enter colombia. I flew with VivaColombia twice, the first time I received a boarding pass with I printed out, but for my second flight, I never received a boarding pass email, just an email that said online check-in is not available for this flight and to print attached eticket and take it to the check-in counter at the airport, when I did this they asked for around $10usd to print out my boarding pass."
Pros: "El precio"
Cons: "El avion es muuy incomodo, mido 1,75 y mis piernas van completamente pegadas al asiento de al frente, el proceso de Checkin en Bogota, es un desastre, muy pocas personas, se nota que no estan bien capacitadas."