Pros: "Super nice!!"
Pros: "The crew was really nice."
Cons: "It's shocking and disappointing that the plane was completely full. Also, the boarding process was really complicated and confusing."
Pros: "The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger."
Cons: "The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you."
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Cons: "The airplane had a heating sensor issue so they had to move us to another airplane and the flight was delayed 2 and a half hours"
Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."
Pros: "Free entertainment"
Cons: "Both flights were delayed"
Cons: "Fly was cancelled"
Pros: "The crew was great"
Cons: "The food and the how well the tv works"
Pros: "The crew was super professional. We appreciated the snack."
Cons: "It is out of your control, but landing can be stressful because of turbulence"
Cons: "24hrs in advance, the flight was delayed over 6hrs"
Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Cons: "Very happy, excellent!!"
Pros: "Early arrival."
Cons: "Tedious check in with camera.. Snack not great. Aeromexico Changed my seat without prior notification. Boarding pass did not reflect change until I boarded. Miss the individual screens for entertainment center to watch movies."
Pros: "Nothing. Iberia Airlines employs theives."
Pros: "Great crew nice and courteous. Great itinerary arrived at 2 pm in León."
Cons: "Very warm and small seats for 3hr 40 mins trip we were seated in front of emergency exit we couldn’t recline understandable but leg space is smaller than most standard planes."
Pros: "I enjoyed it"
Cons: "Good overall service"
Cons: "We were not let in the bus to take us from the terminal gate to the aircraft on the runway, forcing us to miss the flight. And then were coerced into having to purchase another 2 tickets on the next flight, instead of them transferring our seats from one to the other. Absolutely the worst treatment to a paying customer / passenger you can imagine."
Pros: "On time. Good entertainment"
Cons: "Food too salty"
Pros: "The crew at the gate did their best to seat my family together."
Cons: "No entrainment available and the flight crew took over an hour to bring me some water."
Pros: "Smooth flight all around. Didn't use the entertainment"
Cons: "Seats were a bit hard."
Pros: "Kindnesses and attentive at all time"
Pros: "I like the staff, the seats, the entertainment"
Cons: "I had to pay $286 extra for two extra luggage. I was the impression that Aeromexico would charge $100 pesos for every extra luggage."
Pros: "Glad it was on time. Everything was great"
Pros: "All members of the staff were very helpful and kind"
Cons: "The ability to reserve emergency exit seats because I am large."
Pros: "Overall great experience."
Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."
Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."
Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"
Pros: "Well organized boarding and time efficient"
Cons: "Food mediocre"
Pros: "Una mierda aeromexico"
Cons: "Departure was late."
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Cons: "Lost luggage. The Aeromexico Rep at the departures desk was mildly helpful. She told me the person I need to speak to was busy and that I should go downstairs and wait by McDonald's. She said i should sit, because it could take a long time. She didn't ask my name nor tell me who I should be waiting for. Just to wait. I had to ask for the persons name I should be waiting for and if she would be wearing a AM suit. I asked if there was a desk where she would be, and with an attitude the Rep, said "I already told, you just go wait by McDonald's". After waiting for an hour and asking every woman that walked by if they were Stephanie, I finally found her. She was walking by, clearly not looking for me. I had to follow her and stop her. If not she would have walked right by. Once we spoke, she was very helpful."
Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Pros: "The lights went out so you could sleep"
Cons: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."
Pros: "Awesome direct flight. Crew was efficient. No crying babies."
Cons: "Didn’t wake me up to offer me a beverage or food :( I was hungry. Oh well. I ate tacos when we landed."
Pros: "Service and complimentary at-seat entertainment."
Cons: "There is a $25 checked bag fee for the first bag."
Pros: "liked the seat and the space. a blanket provided without asking"
Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."
Pros: "People in Mexico are very nice."
Cons: "The Mexico DF airport us very crowded and you will be delayed. Avoid it if you can."
Cons: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."
Pros: "Price! And aervife"
Cons: "La aerolinea nondeja documentar ni una maleta en viaje internacionaybesones fuera de lanley ybdijeron q estan amparadoos a esa ley"
Pros: "Nothing. It was terrible."
Cons: "Arrive on time (rather than 12 hours late; I’m still flying). Staff was disgustingly rude. When they missed my connection I waited in line for 2 hours to be rebooked on a much less nice airline. Will never book with you (or Aeromexico) ever again."
Cons: "Nice, short and punctual sweet airplane ride"
Pros: "El trato del staff fue muy bueno muy amables!!! Sobretodo el detalle que por ir solo y ser el único que viajaba asi me acomodaron en primera"
Pros: "The crew was super nice. The plane was new and the seats are comfortable for a small plane. We were on time."
Cons: "The random searches .......are unavoidable."
Cons: "Change flight early a hour and make me come to the airport early and was told the flight was scheduled the same time while wait flight was delay a extra hour.. was waiting at the airport a total of 4 hrs for a 45 min flight. Then at Mexico City airport wait another 30 min on plane park due to no parking spot.. longest flight experience I had.."
Pros: "The crew was really good"
Cons: "Not conforming"
Pros: "I can’t complain! I enjoyed the flight! Everyone and everything was great!"
Pros: "I liked everything"
Cons: "The rudest employee an airline can have! Deny me boarding because he was having a bad day. My app had a timer and I was not late even though my connecting flight was on the runway for a prolong time and made the 1 hour layover shorten. So instead of being treated with courtesy; I get a rude man, tell me “ you are late and too bad, if you want to complain that’s fine, I got the time to laugh and not care.” My goodness I was in such disbelief by such comments. I got his name and he laughed again, the disrespect. I got no help from other management staff. I fly frequently and never have I been treated with such disrespect. Grant it I had 1st class tickets and payed extra, in a society in which commerce is everything losing business should be of great concern in employee training. I hope Aeromexico HR reaches out and I give them a detail description of my experience with names for a plan of correction."
Cons: "I’m a Titanium in Aeromexico ‘s Premier Program. I was on the waiting list and when I boarded the plane, there was an empty seat, I told the ground crew and they didn’t do anything."
Cons: "Hi, not sure if this item is in Kayak's control or not but something I found as an opportunity is the consistency about displaying the flight Confirmation number. I bought two tickets recently and in one of them the 6-letter confirmation number is displayed right on the first screen when using the app, easy to find and access. However in the second ticker, I got the airline ticket number (a series of numerical digits) that honestly are not helpful when checking in at the airline kiosks. Thanks, something to think about."
Cons: "Flight was 4 hours delayed"
Pros: "Got charged to emergency exit. On time departures"
Pros: "The snack. A ham and cheese croissant and a yogurt. Love it. It fill me up until the next leg of my trip."
Cons: "The WiFi. It was going in and out. A bit finicky but nothing I couldn’t handle."
Cons: "The flight left 2 and a half hours early and they did nothing to help. They blamed me for everything."
Pros: "The plane was in good shape in the flight attendants very complacent"
Cons: "Food was not good and no internet service"
Pros: "We left on time, and the regular seats (clase tourista) were comfortable enough. We had boxed sandwiches, which weren't anything to write home about, but since I didn't expect food, it was a nice surprise."
Cons: "No monitors on the seats for electronic entertainment."
Cons: "No wifi in the back of the plane"
Cons: "Because they not let me know that I can’t arrived to my final destination when they know. Is unacceptable"
Cons: "I had a problem with the auto spelling on my name and I was not able to change it on the counter because kayak it’s a third party agency, so either Delta or Aeromexico couldn’t fix it. I tried to contact kayak and they was not able to fixed so I lost my flight, have to pay for another ticket flight the next day, and the lady in kayak told me that I’m not gonna be able to have my money back. Worst service ever, it’s 2018, why suffer with this issues, never use kayak again"
Cons: "lost a connecting flight due to the first one being late. had to wait 6hrs at the airport for next flight."
Pros: "I finally got to Leon!"
Cons: "Gate information withheld for hours, though monitor said plane was on time. It left more than an hour late and they never indicated it was delayed."
Pros: "Boarding through both front and rear doors"
Cons: "Seat very cramped when passenger in front reclined his."
Pros: "Clean, fast, on time"
Cons: "Snack was carbs + carbs. Flight attendants are not friendly, respectful but not friendly. Flight was not even half full. I had to pay so much for a ticket on an emplty flight. I dont understand."
Pros: "All the flight attendants were very attentive"
Pros: "Crew was great!"
Cons: "Seats a bit older. Not as comfortable as other flights I’ve taken."
Pros: "I hade more room"
Cons: "The flight was delayed 1 hour no entertainment"
Cons: "Flights were all late! Like always with Aeromexico"
Cons: "My connecting flight to Mexico City was delayed and I missed my flight to Leon. Instead of charging a fee to re-book the flight I had to pay for two new one way tickets at a cost of $600! The late evening flight was almost empty, so I felt ripped off. In 30 years of airline travel I've always felt that the airline tried to work with me in re-booking. In this case I felt that Aeromexico took advantage of me. I will avoid using Aeromexico when possible because of this incident."
Cons: "The flight was late and was never communicated to us."
Cons: "My flight was at 1:14p and I didn’t leave till 2:30! Was emailed that I had cancled my flight?! Please don’t send this email saying I canceled my flight if I did not! Email me saying there is delays instead of me worrying that I might be stuck in a different country that the USA."
Pros: "Safe flight. Always important, and not to be overlooked."
Cons: "I don’t want to spend any more time on AeroMexico... even for this review. I was disappointed with their organizational skills overall. The biggest problems don’t show up in the numerical rating above, but there were: — problems with web checkin (it didn’t work until ~15 hours before the flight), — problems at baggage check (non working printer = nonmoving line), — the flight was delayed and the gate was changed at the time of boarding (which we learned because we received an email from Kayak(!) as we were standing at the gate, NOT AeroMexico, who delayed in changing the sign & then didn’t make an audible gate-change announcement), — possibly because of the gate-change and a late-arriving flight, our bags were not put on the flight with us. — I am particularly irked because we had to pay extra in order to be able to sit with our young children, and were supposed to get priority boarding along with that, but instead ended up in the last boarding group (thank goodness we were still able to fit our one carryon suitcase)."
Pros: "They gave us food. I didn't expect that."
Cons: "Delayed half an hour, took forever for the plane to get to a gate in CDMX."
Pros: "Tuvieron una huelga que afectó los vuelos sin previo aviso y nos mantuvieron en el aeropuerto durante muchas horas sin información Clara"
Cons: "I paid a lot of moneytobreserve a firewall seat and then had to s regular seat . I am tall so I paid the money for more legroom. With no expkanation Aeromexico ignored my reservation and gave me the seat with normal legroom...:("
Pros: "Smooth flight"
Cons: "Having to download an app to be connected to the online flight"
Cons: "We were asked to deplane and then went on to be rebooked and cancelled on THREE different flights."
Pros: "It was realy fast..thanks Aeromexico"
Cons: "Great attitude from personal...excellent service! !"
Cons: "I guess I was used to flying in bigger planes. And this plane was to small for my taste."
Pros: "Polite crew, easy boarding, very convenient reservation and seat selection process."
Cons: "Flight was 2+ hours late. Since our arrival at BJX was already late in the evening, this was a significant inconvenience."
Cons: "it is not "free wifi" you have to pay for it once you are trying to log in. My tray was dirty when i opened it. had a spill, was sticky. I cleaned up to not bother the crew. better care needed to check all seats."
Pros: "Your service is terrible and not acceptable., Wes from California."
Cons: "Cancelled flight, slipping on the concrete in Tijuana Mexico waiting for another flight for more than 14 hours, no information from AeroMexico personal what's so ever. My last time that I used KAYAK, and our last time for my company that we used AeroMexico. The lowest score is: -10 , I give minus (-) 20"
Cons: "food not good service"
Pros: "Very nice flight attendants."
Cons: "I made two reservations Marie Rodriguez & Teresa Gutierrez my mother that has health problems. The agent at Delta said I had no ticket then, shuttled us to San Francisco Airport. I called Kayak with no help"
Cons: "the lady made me lose my flight"
Pros: "Literally nothing"
Cons: "After sitting on the plane for over an hour we had to change planes. Notice that our aircraft isn’t working properly before you board it would be helpful so we aren’t 2 hours behind schedule having to sit on a hot airplane during covid"
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Cons: "The boarding process was horrible. The agents we not organized."
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Pros: "There was a lot of entertainment choices"
Cons: "Seats are so crammed. Plane was late."
Pros: "Comfortable seats"
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Cons: "Space between seats made it uncomfortable"
Cons: "Let's take a minute to thank American Airlines for assigning a 34 year old US Air plane without power outlets, entertainment options or even working personal lights for a trans-Atlantic flight. On the positive side, the seats were also very uncomfortable and had ashtrays!"
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "We left on time and the crew was very polite and helpful."
Cons: "Seats very uncomfortable. They would not recline at all. I was not looking to lay down but sitting straight up for 2 hours made it very uncomfortable. But, I guess since you added the extra seats, there is not enough room for anything. I am only 5'7" and feel sorry for those people who are much taller."
Pros: "Extra coffee/tea available outside of the standard food times."
Pros: "Cabin crew were phenomenal despite the change of plane scenario."
Cons: "Arriving 2.5hrs late which caused me to miss restaurants open for food when I arrived. Went to bed starving."
Pros: "the flight was AVIANCA , not American Airlines"
Cons: "i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen"
Pros: "Clean plane"
Cons: "No food"
Pros: "Video entertainment not working for my whole row."
Pros: "There was an extra seat and they allowed me to move there. Superb entertainment!!"
Cons: "They guy behind me kept kicking my chair"
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Pros: "I really liked the seats. Very comfortable especially how far they reckoned and the height of the backrest was perfect for a petite person like myself. Usually they are too tall and the headrest forces my head down. Also amazing selection of movies! Wow, thank you."
Pros: "Flight left and arrived early"
Cons: "Insufficient supply of Immigration forms"
Cons: "Free seats in economy class are way too squeezed for a 10 hours flight."
Cons: "Cero entretaintment"
Cons: "Middle seat and one of the last ones on. Enough said"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "They gave us free headphones. The seat back entertainment had a large selection of movies to watch."
Cons: "Similar to my previous review, the crew treated the passengers like we were in the way of their travel plans. There were far too many interruptions during the flight that paused the seat back entertainment. Awesome that you have a credit card, but I don't need to hear about it 100 times during the flight."
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "flight left and arrived on time. Service was efficient and friendly."
Pros: "Great crew!"
Cons: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Pros: "The entire process was wonderful. Friendly crew, great flight"
Cons: "A very rude flight attendant. I think her name is Anna. Very unpleasant, should not be employed in service or hospitality industry."
Pros: "The flight was shorter than expected"
Cons: "They don't really explain the safety procedures and the FA's were a bit rude at times."
Pros: "Having had a rough day of 10 hours of travel, arrived at Ticket booth to check in when I DROPPED MY HOT SOUP!! Mr. SAM B Told me not to worry, have a seat and proceeded to buy me another cup of soup and gave me a GIANT hug!! It's an understatement to say he surpassed my service expectations! he should be commended. This random act of service and kindness was witnessed by many other passengers. I"
Cons: "Last minute plane change due to incomplete repairs was a bummer, but I appreciate that they caught the issue before we took off"
Pros: "Crew was helpful, both in the air and on the ground"
Cons: "Wasn’t able to do my pre-check via the airline due to a technical glitch on their end, but boarding staff was very helpful and should be commended. Their also wasn’t any inflight entertainment options, which for a 4 plus hour flight would be helpful"
Cons: "Friendlier service."
Pros: "The crew was very professional."
Cons: "The ability to scan for juvenile adults acting like children."
Pros: "On time flights"
Cons: "All ok"
Cons: "Slow with drinks and food, late departure"
Cons: "The WiFi for the personal entertainment system wasn’t working properly"
Cons: "They need to learn from asian airlines (specifically Thai Airways)"
Pros: "I finally arrived."
Cons: "More communication about delay and lost luggage."
Cons: "A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late"
Pros: "Crew was friendly, helpful and very competent. Flight arrived early. Regular notification/reminder via SMS on flight status. Comfortable seats, generous seat pitch."
Cons: "For a three-hour international flight, and at that ticket price, substantial snacks should be complimentary. In Asia, flights of three hours or more on legacy carriers have proper inflight food. Low cost carriers sell food; but UA is not LCC."
Cons: "Plane had no entertainment"
Pros: "The flight was comfortable enough, and the staff were friendly."
Cons: "As usual with planes coming from SFO, this one was late."
Cons: "Saw many backpacks inefficiently stored overhead, yet I was told to check in my carry on even though I had paid to upgrade my seat. Staff extremely unhelpful and clueless."
Pros: "On time, no issues."
Pros: "Got to gate on time. Attendants nice, good service"
Cons: "seats of course. No room anymore"
Pros: "Crew was cheerful."
Cons: "Bring your own everything, even your own entertainment. Download the app before you fly so you can watch 20 year old movies."
Cons: "Missed our connection due to a cargo issue"
Cons: "This flight and three others arrive into Dublin at 5:00 am This is a bizarre time to arrive at a destination"
Pros: "I LIKED THE WAY I WAS TREATED BY PERSONNEL AT FLIGHT DEPARTURE ZONES ESPECIALLY IN VANCOUVER AND CHICAGO. WHEN BOARDING THE FLIGHT ATTENDANTS WERE POLITE AND HELPFUL IN GETTING MY CARRY ON SUITCASE PROPERLY STOWED."
Cons: "THE OPTION TO WATCH TV WAS NOT USED AS I PREFER READING AND CHATTING WITH FELLOW PASSENGERS AND I DID BOTH!"
Pros: "It was great"
Cons: "All good"
Pros: "Take off and landing very good"
Cons: "I bought first/business class ticket for my wife & myself. The sitting was comparable to premium coach level, my overhead bin was occupied by someone else. Food service was acceptable. I am medium built, the lavatory was very tight I felt sorry for larger than my self."
Cons: "I miss my appointment at 1:30"
Cons: "Indifferent staff, absolutely no customer service Flight late, no food, no entertainment, seats extremely cramped, packed in like sardines, no personality at all, just attitude- get through it, provided basics, waited 20 min for first bag to appear in luggage carousel too, nothing good about it! It would be revolutionary if one airline valued their guests and showed it! Instead of cattle they manage and transport"
Pros: "It was a sparsely populated flight, I was able to lay down and sleep, very nice!"
Cons: "No problems, al was fine and I slept very well. No complaints!"
Pros: "They at least had the option for live TV on one of the flights, but wanted $8, when Southwest gives it to you free."
Cons: "The gate agent also just seemed and unpleasant in general. The leg room is the worst in the industry, it's absolutely terrible"
Cons: "Unfortunately the first leg of our flight was delayed over an hour. Although we made our connecting flight (barely), our luggage didn't make it onto the plane. It was OK since it was our return flight and we received our luggage later the next day."
Cons: "I don't like delays..."
Cons: "I don't understand why you don't load from the back of the plane first, it just makes more sense."
Cons: "Awful service,"
Pros: "It really was great. On time, crew was helpful and friendly"
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Pros: "The cabin was clean and the staff was polite."
Cons: "The food that was supplied was meager!. When you fly half way across the United States and get 2 cups of a soft drink, no peanuts or chips; that is terrible."
Pros: "Was quick enough and on time."
Cons: "Please start charging obese customers more money for their tickets. Seat I was in had me squished because the other passenger was so big. Its not fair that I have to give up half of my seat."
Cons: "there was no in-flight entertainment."
Pros: "The crew was great, the service impeccable, the boarding process fast"
Cons: "At least two different kind of snacks to choose from, will be much appreciated"
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "The flight attendants were really courteous and friendly."
Cons: "There was not anything that I did not like"
Pros: "Headphone slot. Free wifi"
Cons: "Tight seats in coach..expected"
Pros: "No screens or entertainment on either of my flights, but the crew was very nice."
Cons: "For an international flight, we had to pay for meals and for entertainment."
Pros: "Gate Crew in YVR was very courteous"
Cons: "Deadheading pilots throwing large carry on in front rows but sitting in back rows. Really guys?"
Pros: "The plane was clean, left on time and arrived early. Expecting that there were too many carry on bags, they offered to check some bags at the gate for no additional cost."
Cons: "The snacks were a waste of time. The charge for the entertainment system is based on the published flying time but since those are overstated to improve on time performance, the entertainment charge was excessive."
Cons: "I was in the very back seat, and the lady in front of me had her seat leaned back the entire time. I had no room, and was extremely uncomfortable"
Pros: "I like boarding, crew and the comfort ."
Pros: "There was a medical emergency on board and the crew, especially the African American stewardess is to be commended for her (their) responsiveness. The flight was pleasant, however I could not give an excellent rating. To give an excellent rating would meant his flight or airline stood out above all others."