Daily cleaning, installation of cabin HEPA filters on flights from British Columbia to Lijiang
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Scores according to KAYAK customer reviews
Pros: "The fare was good."
Cons: "More modern equipment. Tv screens. Movies. In flight magazines in English."
Cons: "I always prefer asian airlines"
Cons: "Food is poor"
Pros: "seat so so"
Pros: "Crew are okay. Lucky, there wasn’t that many people on the plane."
Cons: "Rest room need clean more and food wasn’t that good."
Cons: "Air China, please clean your planes, please have good options for food, please have some reasonable (not so long) transit times"
Pros: "Food was good! Crew spoke great English."
Cons: "6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!"
Pros: "Good service"
Cons: "The food was very poor."
Pros: "I missed my flight due to reading the time of departure wrong, military time. It was my fault."
Cons: "Its a piece of junk"
Pros: "The crew and boarding was great. Food was ok."
Cons: "Online check in was not possible and when asking for extra leg room at the gate options were limited. I was told I would be on an exit row and window. However, I was one seat forward of that. It was technically a window seat if you don't count the jump seat for the crew... To top it off, a red eye flight with a seat that does not recline is no good. I do understand that being 6'5" causes air travel to be more difficult. It just seems that some airlines are more accommodating than others."
Cons: "arrived in Beijing and flight was delayed - unknown departure time. no English information available. waited 2 hours to get info"
Pros: "New York to Beijing plane was new."
Cons: "Not have salt pepper tooth pick.Halfway of plane juice finish. In this long flight no have snacks"
Cons: "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."
Pros: "Good to have a footrest. Toilets in good condition."
Cons: "Low entertainment options Low quality of food. Same sauce used for both the meals. Didn't smell that great."
Pros: "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
Cons: "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"
Pros: "Great service and plenty of refreshments"
Cons: "Long check in lines"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Flying from iad,pek,mnl Air China lost our luggage and we get the next day at the air port. From mnl,pek,iad our luggage made it all the way.Our experience of customer service was not Good from pek to iAd."
Cons: "Our first segment was delayed and when we landed, no priority was given to get off the plane and run for next flight. We barely made it. Got to Dubai for a wedding and our luggage didn’t make it. There were five of us flying together. No one got their bags. We landed at 1030 pm and went to out first event that night in the same track suit I flew in. Awful airline. Never again."
Pros: "The flight attendant crew is pretty good. They don’t speak great English and when they are working they are short and not so courteous, however after they have served and a bit more relaxed they are pleasant."
Cons: "Ticketing staff are horrendous to be polite. There is no such thing as customer service. Checked in online and had seat confirmation and when I was at the booth my connection flight had me sitting somewhere completely different. I showed the email confirmation to the ticketing agent and she said that’s not a confirmation and would have nothing to do with it. I quickly realized i was going to get no where so left it."
Pros: "on time, fast boarding"
Cons: "too many movies that don't have english languages. there is no additional salt or pepper for food serves"
Pros: "Food was okay"
Pros: "Good flight, clean, good service and great price"
Cons: "Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable."
Pros: "Scored an awesome seat with no one next to me in a small cabin between first and coach class."
Cons: "Even after I had carefully check luggage restrictions I got thoroughly hassled about my ski bag and had to pay considerably extra and do major persuading. The fact the air china desk doesn't open till within 3 hours of flight time at Tom Bradley international terminal at lax is madness. All these red eye flights going through security at once was one of my worst flight experiences. I the picture I took of it is an awesome representation of the term madness"
Pros: "Knowig i will never fly air china again. Most horrible air line experience ive ever had."
Cons: "Boarding organization was horrible. Staff was rude. Food was horrible. Luggage was left behind and had to wait three days wearing the same clothes we flew in. Ridiculous. No compensation or apology for lost baggage. I will never fly air china and will do everything it takes to make sure anyone i know does not fly air china."
Pros: "Flight was good , webjet promised me aisle seats but did not deliver."
Cons: "Bejing airport is unfriendly, the staff are rude and the currency exchange is a joke. They gave me exactly half the value of my dollar ."
Cons: "Seat cover in front was broken.. complained to attendant who did nothing."
Cons: "Very poor service was very bad air hostess very rude"
Cons: "Missed this flight because the first one was late. There was not enough time in between. And my luggage didn't make this flight either! It became a big debacle and I spent an extra $200 fixing it."
Pros: "The boarding was smooth."
Cons: "I only have one hour connecting time in Beijing and this lag of flight was delayed by 40 minutes. I only have 20 minutes to go through international transfer and another security check point. By the time I came out from security check point, my plane is already at Final call. The gate is a distant away from the security check point area. I ran so hard to get into the plane the very last minutes."
Cons: "The crew was short tempered, dismissive. Our plane was delayed for hours and they got angry with us for asking for solutions for our missed connections. The only people who got the time of day were the Chinese speaking people. Could not provide me with my pre requested vegetarian meal, so for a 22 hour flight I had some dinner rolls and about a quarter cup of fruit. Not worth the discounted airfare."
Cons: "Everything els was disapointing"
Pros: "Don't expect much and you will be delighted by what you get!"
Cons: "I could not choose my seat. Assigned a seat near the back (last row with 3 chairs) and a small plastic box took up most of my legroom."
Pros: "They upgraded my wife and I to an Exit Row, I'm tall"
Cons: "Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok."
Pros: "Crew is well trained"
Cons: "Beijing airport upon arrival : taxying took long time! Very borny"
Pros: "Easy boarding, roomy seats, good price for business class."
Cons: "Bad choice of movies, sub-par food, small bathrooms."
Pros: "It was an experience..."
Cons: "The shuttle to the plane took a good 20 min."
Pros: "The attendant gave my my water even though I fell asleep. Also the flight boarded on time."
Cons: "AC wasnt on during the boarding process."
Pros: "My TV was not working. I was asking to change to last sit, The flight attendant told me, that sit is for them. However later after, I saw a couple was sitting over there. The couple were not working stuff."
Cons: "Plane were smelly Crew could not speak English Baggage didn't come"
Pros: "Literally nothing. I guess the crew was nice. Sufficient at least and not unpleasant."
Cons: "Where to start. First off, I have flown budget air carriers with more leg room than this pacific international flight. I do admit I am a taller than average guy, but if you are over 6' tall you will have NO legroom. And I mean none. It is an insulting amount of legroom. My 5'6" wife barely had any room, never mind myself. On my flight back, I requested an emergency exit row seat (as I noticed on the flight over the emergency exit row was filled with old people and young couples with babies/ young children). And was informed it would cost $120 USD per flight per person. My jaw almost hit the floor. You mean to tell me that the emergency exit row - the row where in the case of an emergency you are supposed to physically be able to assist passengers - actually COSTS money to sit in? That is an absolute disgrace. You have to pay for the added responsibility to help in the case of an emergency? Of course, once I was on the flight the emergency exit row was filled with old people and babies. All of course perfectly capable of helping in the case of an emergency. I was, and still am furious. The gall to charge that much money and then give the responsibility to people unable to help? Meanwhile, an able-bodied couple in the 20s is denied and I am cramped in my less-than-acceptable-for-budget-airlines legroom. And the food. Putrid. Inedible. It was somehow overwhelmingly fragrant while far too bland. Its hard to imagine someone putting together that meal and feeling proud. The meals all screamed "I do not care about my customers." In fact, that is the overwhelming feeling I got from Air China. An airline that truly could not careless about their customers. I would not reccommend. Even if they are the cheapest by a far margin. Stay away. Do not go near. Air China is a terrible airline that should be avoided at all costs."
Pros: "Just fine."
Cons: "Boarding was delayed multiple times and not properly done Food and Entertainment was worst. I travel 2nd time with Air China. This I feel like traveling with local Chinese service not like international service"
Cons: "Missed my connection in Beijing . I was told by the hotel provided by the airlines that I had to stay in double room with a total stranger! food and services at the golden Phoenix. Food at the hotel was the worst ,"
Pros: "It was okay. The crew was fine, food was okay,"
Cons: "Comfort. Maybe because im a lil bit large, should be more choices on entertainment"
Pros: "Foot rest at your seat."
Cons: "They don't allow you to board with a bottled water and wont give you one on board. Therefore on a 12 hr flight if you want to sleep (who doesn't) and you would like water, you have to have a little cup without a top to be on your tray table or in the easily hit with your knee cupholder. I ended up drinking my small amount of water quickly so I wouldn't end up with an accidental spill onto my feet. Not good foresight by a major airline."
Pros: "The personal is very kind and polite"
Cons: "Very long time to waiting in the plane, the audio of the movies could be better"
Cons: "My baggage did not arrive in manila with me. It takes 4 days before I recieved manila personel are not helpul at all. When I ask them the statuse of my bag they dont know and they said they said they well call me buy never recieved the call when i call them they said they have it but it take 6 days to be delivered. I told them only in the philippines take that long. Butom line they are very rud to me nor welling to help."
Airlines flying from British Columbia to Lijiang have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from British Columbia to Lijiang
Masks required on board, masks provided on flights from British Columbia to Lijiang
Social distancing seating
Middle seats unavailable to book on flights from British Columbia to Lijiang
Testing for antibodies, testing for symptoms for flights from British Columbia to Lijiang
Waiving of change fees. Search flexible flights from British Columbia to Lijiang