Service of staff was sub par compared to other airlines serving Germany
Flight was canceled and I had to find out through twitter, they never called me about it until two hours before my new flight that they had put me on. Couldn't even reach them by phone. The calls would drop each time.
Such a short connection time. 45 minutes does not allow for much margin of error.
I made it home with my luggage.
Absolutely chaos boarding, seats way to close together in both width and length. They had open seats with more room, told me I couldn’t move seats but let others. Each leg of the flight the pilots landed like the plane fell out of the sky! The crew was yet again nowhere to be found during the flight. They do offer food for sale during the flight but it’s at outrageous Icelandic prices!! Never again!!!
The experience was fine other than I was surprised for an international flight I had to buy food.
Timeliness of departure time Ease of navigating airport to find departure gate
Nothing comes to mind Good flight over all
The crew were excellent and plane was comfortable
The plane was way out of the terminal and I had asked for assistance which I had going and most of coming back until the last part getting on to the plane at Lufthansa no-one came at Birmingham either. I struggled to collect my case and walk through to the exit.
There was no food included, although the flight wasn't low cost, we didn't even get drinks, not even water. We asked for a glass of water from the crew, but they were busy selling the food and forgot about us.
timeliness of departure time in flight service quality in flight food offering other than main meals friendliness of flight crew linguistic capabilities of flight crew
touch screen for in flight entertainment did not work very well
The food and service was superb.
Amazing experience thank you Delta
Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time.
Fligth were on time
My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today
Felt like I was sitting in my neighbors lap!
Plane was far too tight. Very uncomfortable for taller individuals.
Not enough food in a meal
Were very nice and accomodating
Entertainment only worked sporadiaclly, crew tried toreaet it numerous times
food was good
IFE was not good the equipment is very old and selection is limited
Excellent vegan meal selection!
No Wifi, average movie selection, cramped space, 2+ hour delay (half of which was spent sitting on plane).
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