Lots of space to spread out (which was not their doing) and big seats with big screens and plenty of legroom.
Pros: "crew was amazing"
Cons: "nothing. amazing flight"
Pros: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Cons: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Pros: "The crew and food was amazing, with ample entertainment selections."
Cons: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
Pros: "Crew was very polite. Great food and service."
Pros: "Happy crew."
Cons: "more selection of hollywood movies"
Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."
Pros: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Cons: "Fix ANA US-JP online booking system."
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."
Pros: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Pros: "The flight crew"
Cons: "More space"
Pros: "The food the service and the staff"
Pros: "Crew was very pleasant"
Cons: "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Cons: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Pros: "Premium economy is more worth that the price"
Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Cons: "very poor communication of information"
Pros: "New plane, excellent service both on the ground and air. Above average food."
Pros: "Very family friendly. Good entertainment system."
Pros: "Courteous cabin crews, must be from Japanese culture."
Cons: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Pros: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Cons: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Pros: "They give a lot of food and the 12 hour flight was comfortable"
Cons: "Limited selection for entertainment"
Pros: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Cons: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Pros: "Great tasting food, and nearly constant beverage service."
Pros: "Hostesses were very nice. Lot's of room in aisles."
Cons: "Food was okay. Not a great choice of movies."
Pros: "Excellent customer service"
Pros: "The flight was smooth and the seating was comfortable."
Cons: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Cons: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Pros: "Excellent service. Flight attendants are consistantly helpful and friendly."
Cons: "Food can be better."
Pros: "best comfy seat! best food best service! I will use japan airline again!"
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Pros: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Pros: "food was great movies are updated flight attendants are professional and courteous"
Pros: "Food was pretty good."
Cons: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Pros: "Excellent service"
Cons: "Not a lot of vegetarian options"
Pros: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Cons: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Pros: "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"
Cons: "Food was below standard."
Pros: "The service"
Cons: "Having to leave a comfortable setting"
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Pros: "Crew was amazing, food was filling & plentiful."
Cons: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Cons: "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
Cons: "Seat cushion could have been softer"
Pros: "The crew was excellent & seats were comfortable"
Cons: "Better boarding procedures. JAL is better."
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "Friendly attentive staff."
Cons: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "Clean plane, comfy seats and great staff"
Cons: "Everything was good didn’t hate anything"
Pros: "Crew tried to be friendly"
Cons: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Cons: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Pros: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Cons: "If the seat reclined a bit more, would be nice."
Pros: "Crew amazing and food very good."
Cons: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Pros: "Staff and crew and food!"
Cons: "We could not check in online. This was frustrating and we do not know why?"
Pros: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Cons: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Pros: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Cons: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Pros: "It was short."
Cons: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Pros: "Nice once I got on the plane"
Cons: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Cons: "I was pleased with all."
Pros: "short flight ready to get home"
Pros: "Services and respectful"
Pros: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Pros: "Staff was pleasant, food was good, decent movies overall."
Cons: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Pros: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"
Pros: "There was a delay"
Cons: "Very hard landing."
Pros: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Pros: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Cons: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
Pros: "Ana is the best"
Pros: "On time, comfort, good food, good deal"
Pros: "Nothing really major to complain about but nothing that went the extra mile..."
Cons: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Cons: "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
Pros: "Smooth flight with great service"
Pros: "The movie selection and food served were pleasant surprises."
Cons: "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
Pros: "The service was great, complimentary movie selection was fantastic."
Cons: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
Pros: "Best flight I've ever had"
Pros: "Quick boarding, comfortable seating and amazing flight crew."
Cons: "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
Cons: "Wish it was easier to book gluten free meal"
Pros: "The flight crew heard word we were headed to Japan for our wedding. They quiety prepared a card and a beautiful bouquet made out of candies and straws. Absolutely brilliant and so sweet to receive such a from-the-heart gift. Thanks to the wonderful staff on the March 31st 2016 flight. We were truly blown away and so grateful for the wonderful service and welcome."
Pros: "Great entertainment selection and food"