Pros: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Cons: "The business class seat felt a bit claustrophobic when in lie flat mode"
Pros: "Crew was really nice can’t complain"
Cons: "Other airlines offer free beer or even hard liquor here u have to pay"
Pros: "Crew as usual very kind"
Cons: "They put me on stand by because flight was overbooked"
Pros: "The crew was amazing"
Cons: "Flight was a bit delayed"
Pros: "Crew was great. Very friendly and accommodating"
Cons: "Regional jet had hard seats but adequate for 1 he flight"
Pros: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Pros: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Cons: "I was very happy with my flight experience with Swiss."
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Pros: "Crew was very courteous and helpful"
Cons: "More leg room"
Pros: "The food was amazing"
Pros: "The flight was smooth and on time. The flight crew did everything alright."
Cons: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Cons: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Cons: "Poor desk service Food at breakfast A joke"
Cons: "they cancelled letting me fly"
Pros: "Crew was polite"
Cons: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."
Cons: "Entertainment system was not working"
Pros: "11min for airplane docking and going through passport control . I have travelled the world but never seen a more efficient way than at Zurich airport.kudos."
Cons: "There was not hot tea/coffee offered with a sandwich."
Pros: "Also poor this airline is overpriced"
Cons: "Long disorganized boarding process Old airplane"
Pros: "There was water to drink"
Cons: "Plane felt like a 1990 air France flight. Cabin dated. The least amount of room I can remember on a plane. When sitting upright and the person in front reclined, i looked at their head and if I crossed my arms, it would touch the seat in front. Could not pick up pillow that dropped on the floor, could not bend around the seat in front. Very hard to get out to use the toilet. Felt very claustrophobic."
Pros: "Quick and easy- no problems. We had drink service and a yummy croissant. Flights attendants were really nice and spoke great English."
Pros: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Cons: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Pros: "The attention to Detail during the entire flight. Sure beats the US flights!"
Pros: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Pros: "Stewards are very kind and friendly unlike those in US flights."
Cons: "My seat did not recline and my tv did not work"
Cons: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"
Cons: "There was no wifi available, the airline did not have a record of my request for a vegan meal even though I submitted one when I booked my tickets, and they claimed I did not pay for/reserve a seat (even though I had for the flight over, which I booked at the same time as the return flight), so I was stuck in a cramped middle seat for 8 hours trying to write a paper without the internet."
Pros: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Pros: "Food, staff, service"
Cons: "No leg room"
Pros: "Attention to details from flight attendants"
Cons: "The food was not to my liking except for the crackers, ice cream and water!!"
Cons: "Newark airport is awful. Can't get food, can't get coffee, can't get a newspaper. I would try to avoid it."
Pros: "Several rounds of beverage service along with tasty food and a great large-display entertainment, we were very pleased with the blankets and entertainment, and frequent service. It helped we had 3 seats for two people also."
Pros: "Excellent customer service, and on time flight"
Pros: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Cons: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Pros: "Its on time"
Cons: "They trick u, from one way the take ur carry on when u come back they say u have to pay for it. The person that were giving me boarding pass she was very mean she asked a guy the guy was tottaly stupid he was acting like he is the owner of swiss airline"
Pros: "everything, the crew, the journey, the food and the entertainment as well"
Cons: "smooth & efficient friendly crew"
Cons: "Even one member of the crew was not very nice with my young daughters."
Pros: "Great crew service, attention to detail, very responsive and efficient"
Cons: "1 hour departure delay from Zurich and did a poor job explaining the cause ?? Movie options available for passengers were limited and not very interesting to watch?"
Pros: "The captain refused to turn on the AC until we were just about to leave. Many passengers were complaining. The crew refused to help or do anything. Then during the flight they kept the air flow down to a minimum so again it was boiling hot. DON'T FLY Swiss Air if you like normal temperatures!"
Cons: "The seats were too small. No room at all!! Could not rest bcause the passenger behind me was kicking the seat the whole trip. Very very disappointed We also paid money to reserve our seats but then checking in they gave us other seats. This is not how you do business."
Pros: "It was a very short flight. Thankfully very short."
Cons: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Pros: "Entertainment and food were excellent, and the crew was pleasant and helpful. The small extras were delightful - i.e. warm cloths at the end of the flight! Overall, I think Swiss is a very good airline."
Cons: "On a long flight like this, the seating is still too cramped. We are not large people, and nine hours in those seats is difficult, even with considerate 'neighbors'. The seats are just too close together. This is an airport comment - Deboarding to a bus, then a walk to the train/tram, then security, then another walk to the gate - we barely made our connecting international flight."
Pros: "Friendly cabin crew"
Cons: "Again, boarding was chaos. No special boarding for star alliance gold member."
Pros: "Boarding, friendly crew"
Cons: "No tv, but short fligh anyways"
Pros: "Friendly service. Very attentive crew,"
Cons: "Seating comfort is mediocre to poor. I know I only flew economy class, however, sardines have more space."
Pros: "Comfortable business class"
Cons: "Food was not too great"
Cons: "food could been more better."
Cons: "Need spacious aircrafts for such a long flight.."
Pros: "Plenty of films."
Cons: "Cabin was too hot."
Pros: "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
Cons: "The temperature on the flight to NY from IST was a bit too cold."
Pros: "Good crew and friendly"
Cons: "Food was not good for lunch as if it was spoiled. I knew two others that did not eat I am 6.0 and seats were tight but that is common across all airlines"
Pros: "Excellent entertainment choices Good, not excellent, food Comfortable seats"
Cons: "I think cleanliness is an issue both in the cabin and the lavatories"
Pros: "Short flight, good sandwich, nice plane."
Cons: "Everything’s fine."
Cons: "Everything was good."
Cons: "Seats are very tight , cleaning is very bad"
Pros: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Cons: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."
Pros: "Again the service was amazing and great food in a 2 hr flight"
Pros: "Comfortable seats, good service."
Cons: "To be expected, but no vegan options for food"
Cons: "Same problem as the first segment (see above)"
Cons: "Unable to select an aisle seat on second leg of trip from the check-in counter. Also, unable to book miles on my Lufthansa or United frequent flier"
Pros: "I had a seat in the front row of the economy section so I had a lot of leg room. They kept the toilets maintained (cleanliness, supplies) throughout the flight."
Cons: "It was a 10hr flight and we were fed only twice... full meals at the top & bottom of the flight. There were no snacks or drink service in-between... a 6hr stretch. I fly a lot internationally and that was quite unusual and unwelcome. They also ran out of food"
Pros: "excellent service."
Cons: "internet should be free."
Pros: "In flight service and food was excellent."
Cons: "Custom control at transfer airport (IST) was very crowded. Then were no Turkish Air representative available to guide to terminal, to reassure flight will be held. Arriving flight was late, very stressful. Turkish Air representatives near lines to say—we are aware you are connecting would have alleviated stress."
Cons: "Unrelated to your direct service, but as the largest user of the Istanbul Ataturk airport, the airline should address the lack of insfrastructure and personnel to deal efffectively and timely with x.ray inspection for the immense passenger traffic in transit. The LONG lines (crowds is a better word), makes the connection in Istanbul completely unacceptable."
Pros: "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
Cons: "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"
Pros: "Loved the food and staff"
Cons: "Thermostat in the plain"
Pros: "The Airport and shopping"
Cons: "the flight from Cairo to Egypt was extremely bad . I understand that the relationship between both countries is not at its best. However, this is not an excuse for racist and bigoted behavior from You staff , the plane was 2 hours late, the staff was literally yelling at the passengers because they were standing at the gate assigned to the ticket. And your plane crew was extremely rude, this one flight attendant frowned at my wife's face and starting sanitizing her hand after my wife gave her ticket."
Pros: "friendly service, excellent crew, comfortable seats Actually it was my daughter recommendation to fly Turkish Airlines as she flies it almost exclusively We love Turkish Airlines As for Istanbul airport, I had an excellent experience while transiting. Well equipped, clean, nice restaurants and food Good experience overall I loved my flight"
Cons: "turbulence throughout but this is beyond your control I know, we just had nasty weather not on our way from Los Angeles to Istanbul though"
Pros: "Food was good. Entertainment worked."
Cons: "I booked a window seat but the seat I got had now window. I couldn't do online check-in."
Pros: "Timing of the flight."
Cons: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Pros: "Surprising level for such a short flight."
Pros: "Attentiveness Professionalism"
Pros: "Pleasant staff and good food and great movie selection"
Cons: "A330 is a flying sardine can."
Pros: "Efficiency and customer service"
Cons: "I didn't get s pre ordered kosher meal on 2 nd leg of my flight"
Pros: "Flight attendance service is great"
Cons: "Boarding process too complicated with several security check points make the travel more difficult"
Pros: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Cons: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!☺"
Cons: "It was unbearably hot on the plane. I was wearing shorts and a tank top and was sweating."
Pros: "It was s safe flight."
Cons: "We were forced to go through numerous security checks. The last check was at the gate and our carry-ons were searched yet again and our laptops, cameras and iPads were taken. Apparently we cannot bring these items on the plane and no one told us, the customers who paid to board this flight. Plus the wifi was not free. And when we tried to use the wifi code we were given from the crew as a "perk" from our camera Ana iPads being taken, that still did not work. So that was a 13 hr flight with no wifi. Plus on my flight from Istanbul to Atlanta my Tv did not work and the crew didn't speak English and could not understand my complaint. Overall the worst flight ever, close to a Delta flight which everyone knows is the bottom of the barrel of airlines. When we finally arrived in Atlanta it took 3 HOURS to get our baggage. We landed at 7:45 PM and did not get our bags until 11 pm. We were not told what the delay was and to just be patient. I will a NEVER take this airline agin."
Cons: "Great service and on time all the way"
Pros: "Everything was good and smooth"
Cons: "When arriving to instabul. I had to go through security twice. Once to transfer to another gate which is fine and then right at the gate I had to go through security which was really weird. It made the flight delay thank god because I thought the plane would leave because the line was long and super slow"
Pros: "Over all the flight was okay, the food good, boarding was nice, and entertainment was good as well."
Cons: "This flight was for my mother, who is an old woman. On her way back from Belgium to Chicago, she has a layout more than 14 hrs. In this case the Turkish airlines were responsible to offer her a stay in a hotel, however this time they did not offer her any."
Cons: "Update your multimedia for entertainment"
Cons: "Terrible connections. Long delays. Truly awful"
Pros: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Cons: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Pros: "There was a real good meal included on this relatively short flight. The crew was friendly. Best airline I've experienced in a while. ."
Cons: "Too little leg room. My knees touched the seat in front. Boarding was a little weird. It was announced that families with children etc were to board first. But then the groups were not called when each of them started boarding (or was that the flight to LAX? Anyway, only a minor thing)"
Pros: "The age of the plane and the crew."
Cons: "Pre boarding took longer than what it should be"
Cons: "Crew not very friendly"
Pros: "Direct flight, well priced, good food & service & entertainment."
Cons: "food horrible, lost my luggage"
Pros: "Everything was good"
Pros: "very good food!! and excellent choice of movies"
Pros: "Super friendly & helpful staff! Good food and drink, very nice flight! Nice movie selection and good music!"
Cons: "Coach seats provide minimal leg room, and even less when seats are reclined."