Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Cons: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Cons: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Pros: "The flights themselves were adequate."
Cons: "The travel itself was a nightmare. Mechanical delays caused missed connections. We were re-routed multiple times and every single flight was delayed at least an hour."
Pros: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Cons: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Pros: "Nice flight!"
Cons: "Huge line to take off at Newark Airport"
Cons: "This was our second trip with United in the month of December and once again we were delayed. This time time not quite as bad as the first time ."
Pros: "Non stop . Wife and I were given side by side seats"
Cons: "Last row"
Pros: "Clean plane, comfy seats and friendly staff"
Cons: "All was good. Didn’t have any problems."
Pros: "Flight on time"
Cons: "Travel plans will be impacted due to lost luggage"
Cons: "Crew was great. Long wait for operations on the ground to pull plane to gate was only negative."
Cons: "Got a first class ticket which was swaggy!!!"
Pros: "Crew was nice, plane seemed newer"
Cons: "No charging ports, seat tray broken and held in place with medical tape."
Pros: "the comped hotel"
Cons: "Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport."
Cons: "Crew wasn’t that helpful."
Pros: "Good entertainment options"
Pros: "good flight"
Cons: "no entertainment"
Pros: "Nice attendant, food OK, no delay."
Cons: "Internet costs"
Pros: "Economy class is super cramped. One of the flight attendants was unpleasant."
Pros: "The trip was smooth sailing. Great staff and on time"
Pros: "The flight was very pleasant!"
Cons: "The landing was pretty brutal!"
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Pros: "Was fast and on time"
Cons: "Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else"
Pros: "Rude boarding employee- Rude in general on phone with United Got to my confirmation code after having to change my flight and we got disconnected- didn't call me back when he had my number. Lost the connection"
Cons: "leg room was very tight & I weigh 145 pounds. Abe"
Pros: "Gate and customer service agents were kind."
Cons: "Gate agent and computer decided to give standby seating to terminal traveling customers after a weather delay pushed our original flight past my connecting flights departure. E.g. The airline could have let me make my connection, since other guests, who had no connections to make and were also stand by. In addition, customer service refused to offer a hotel voucher, instead offering a third-party 'wholesale price' coupon to participating hotels. The discounted price is more than the flight! Perhaps United could acknowledge the priority conflict of causing overnight delays and offer a flight voucher..."
Pros: "Pilots did a good landing. Reached 30mins ahead of schedule. In flight service was good and entertainment choices were plenty."
Cons: "Food was mediocre. Boarding announcements were dismal. Seats were not comfortable for a 15hr flight."
Cons: "It was an old plane being retired. The leg room was very small. It had no individual screens and not all the large cabin screens worked,"
Cons: "I missed my second flight by 10 minutes due to a delay from my first flight and was only refunded a small portion luckily I found a good price with Jet Blue wich worked out better"
Cons: "Waited on the plane for one hour after landing because gate was occupied"
Pros: "The assistance from ticketing and boarding and the flight was excellent from the people who we saw face to face."
Cons: "My original flight was cancelled and I was given a different flight. I did not receive comparable seating. I was double charged for extra 5 inches of leg room and then didn't get it anyway because the flight was over crowded and all the overhead bins were taken and my carry on was forced between my legs in the seat in front of me. The airline was United a Star alliance member."
Pros: "Boarding was a bit crowded and hectic. The food was good as was the service. We had tons of entertainment options."
Cons: "Checking in in Amsterdam was a nightmare. Long lines everywhere. They can't handle the volume of passengers efficiently"
Cons: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Pros: "Entertainment had many options."
Cons: "Overheard on attendent say they were glad they didnt do this everyday. Rows were too close together for a 12+ hour flight."
Cons: "My flight from IAH to LCH was delayed 5 TIMES while I was in the air from SEA. I ended up having to fly into Lafayette because otherwise I would have been stuck at the airport for 4 hours when my original layover was 1.5 hours."
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pros: "The service, no stress, fast and easy process. .."
Cons: "Nothing at all,everything went well. .thanks"
Pros: "Quick flight and also very nice people working. They took good care of us for our short time with them."
Cons: "I have no complaints about this flight. It went very smooth."
Cons: "No snack offered. And have to pay for bugagges is to much . Really tight seating. Now not feeling good . But I guess that's nothing that can be helped"
Pros: "It was on time best deal thanks."
Pros: "Everything ran as scheduled."