extremely cramped, overcrowded
Good crew!! Entertainment screen not as good as SAS
Crew was very nice, plane was clean, seats were nice.
Wish there were TVs on the back of chairs.
Gate agent was sincere and professional.
Aircraft cabin temperature far to warm and uncomfortable.
Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers.
It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United.
The plane took off over an hr late due to lack of heat and the pilot had to reboot the system, once the plane finally took off the flught attendsnts then explained they would start the beverage service but were iut of most options and we could get ready to pay for what was left, maybe if they offered complimentary beverages at that point would've been a nice touch.
There is no entertainment, no charger, the crew was rudo, no food and even no water, nothing good in this flight and was expensive
6 hr delayed
Where do I start. Ticket counter at check in is an abomination even if you did it online as they suggest. The airline groups together those needing check in and those dropping off bags which makes no sense at all. Results in a long process. Nickel and dime you until the savings from a traditional airline is non-existent. Seats are uncomfortable, crew is unpleasant. No wifi or entertainment. And baggage is always delayed. Pay the money for a regular airline.
We had 3 kids with us and the flight was on time and the staff was very nice
The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them.
The flight attendants were very nice and helpful
Crew was lovely. Attentive but not annoying.
Not until the cabin doors closed did I realize the plane didn't have an individual entertainment system.
We left late and then got stuck on the tarmac for almost 45 minutes upon returning.
The seats were really bad, it was our first trip on a 787 and I will never do it again. Not as bad as the Airbus from MIA but considering it's 13 hours it was totally rubbish. We normally fly the 777 with Air NZ, after this we will go back to them. The staff, as always were helpfull and pleasant, the plane was quiet but the seats.....
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