Pros: "It was very quick"
Pros: "Extra leg room"
Cons: "A business class"
Cons: "More rounds of drinks"
Pros: "MINT CLASS is amazing"
Pros: "Seat was comfy and the leg room makes a difference."
Pros: "Great legroom"
Cons: "Could not connect to Internet."
Pros: "Everything was great!"
Pros: "Crew was nice and decent on board experience"
Cons: "5 hour delay messed up entire travel plans. Missed my connection have to sleep at airport."
Pros: "good snacks and good drink options for free"
Cons: "rough landing, could have been better"
Pros: "Mint. It's great. Very confirmable"
Cons: "Slow taxi process after landing at LAS. Took 30+ minutes to get to gate"
Pros: "Everything was great."
Cons: "Flight ran 50 minutes late and I was only to be in town for 8 hours total to begin with."
Cons: "Wonderful wheel chair service."
Pros: "Seats are super comfortable. Great entertainment"
Cons: "The snacks"
Pros: "Plane was clean and on time"
Cons: "Staff really wasn't friendly. Tv's are getting old and many didn't work. Sick of having to drag bags thru security only to have them take them at the gate."
Pros: "Crew did a great job"
Cons: "No delays and no unruly passenger removal"
Pros: "The more room upgrade"
Cons: "The hour and a half delay"
Pros: "On time, service, everything!"
Pros: "Everything about the flight operated smooth and comfortably. Efficient boarding, surprised and delighted to have inflight entertainment for such a short flight where most other airlines use older planes without tv/movies."
Cons: "did my pre flight check in at about 3pm for my 8:50pm flight. I didnt immediately receive my boarding pass via text but figured it’d come in the next 4hrs. It didn’t and I had to go through the line for a paper pass, then at about 11pm when I was already home after my flight I received the text containing my boarding pass. Obviously a simple hiccup in an automated process but laughably pathetic in terms of delivering a simple service for paying customers that’s designed to save you, JetBlue, time and money"
Pros: "I liked having a variety of movies and show to watch during a five hour flight"
Cons: "There was a worker outside the plane demanding people to step to the side. He didn’t say please or thank you. Rude!"
Pros: "The pilot was on it, time for some new planes."
Cons: "The plane left the gate 35 min late, went to take off the pilot saw a water leak returned to the gate. Finally fixed than went to leave the gate the 2nd time and there was another malfunction. 2 hours later finally took off. When we landed at lax we had to travel across the runway for quite awhile to our gate where we had to wait another 45 min for the other plane to leave before we could park."
Pros: "Timely and smooth boarding. On time take off. The staff was very friendly and courteous."
Pros: "Night masked"
Cons: "Flight attendant was rude as hell , she looked like she didn’t know what she was doing"
Pros: "Thank you for the leg room! While all the other airlines are packing people on the plane like sardines, thank you for treating your customers, especially the economy customers like human beings. I can’t emphasize enough how much that will affect my travel choice and I am not even a person of big built."
Cons: "The head rest did not have the bending capability so the head can’t rest comfortably to either side while sleeping."
Cons: "Flight delayed by an hour"
Pros: "Very comfortable,kind staff . It was second time flight with JetBlue after l loved it again. I will recommend my friends definitely. Regards"
Pros: "Wow - perfect trip from booking to arrival in FLL. Easy website, luggage and assigned seat included. Helpful ground crew in BUF. And the best free inflight wifi. I will book again."
Pros: "Captain checked in with us regularly. Cabin Crew generous and helpful. Electronics worked. Good legroom."
Cons: "Seats are uncomfortable"
Pros: "The extra room. The staff was friendly."
Cons: "There could be additional snacks available especially on a flight that’s over 3 hrs. I had a short lay over in JFK and wasn’t able to buy a meal and very limited snacks on board so I left home 2:00 to be early and arrived at my destination at 2:30pm with only chips to eat"
Pros: "Pleasant. On time. Friendly. Decent value for money."
Pros: "The pilot and flight attendants were fantastic"
Pros: "Service and friendly staff"
Cons: "The flight was delayed by 2 hours"
Pros: "Easy on, no line organization but not a real problem. Friendly crew. Typical lovely JetBlue experience."
Pros: "great flight attendants"
Cons: "very warm in on the plane"
Pros: "Gentle ride"
Cons: "Nothing really, great experience!"
Pros: "Free internet, great landing."
Pros: "Flight was on time and smooth"
Cons: "Just loud passengers"
Pros: "Great trip, but the mini tv wasn't working which was a bummer."
Pros: "Smooth all the way."
Cons: "Delayed flights ."
Pros: "Boarding was easy. I like the Dunkin Donuts coffee"
Cons: "My overhead light and tv we're both not working. The stewardess was rude when I brought it up. Told me to move to the next empty seat dismissively. I bought a window seat on purpose and did not want to move. My concerns were left unaddressed"
Pros: "Counter staff were excellent"
Cons: "Crew were rushed and lacked congeniality Skipped full distribution of snacks due to poor communication"
Pros: "I loved their free wifi on the plane. They have a lot more legroom in their planes than other airlines."
Pros: "Crew and service"
Cons: "Seating too small and boarding process not clear in what order until they finished the special boarding."
Pros: "The staff was very friendly and looked like they enjoyed the job."
Cons: "Altough the flight was very pleasant, I was a little annoyed that I didn't get the message that the flight was delayed until I got to the airport! I like to be at the airport Atleast an hour before boarding. The flight was very early as is and so waking up at like 3:45 am and leave the house by 4:15 am was pretty rough. I could have used that extra hour of sleep!!!!"
Pros: "Plenty of room."
Cons: "Heavier snacks."
Cons: "Flight delayed for 2 hours"
Pros: "Nothing remarkable"
Cons: "Delta was ordinary"
Pros: "Great crew!!"
Cons: "Boarding was a bit slow!"
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Pros: "Excellent flight with efficient service. Flight was on time and friendly staff"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "The wait"
Cons: "The screen didn’t change in time"
Cons: "The pilot was a Daredevil"
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Pros: "My upgrade and breakfast were fabulous!"
Cons: "The landing was somewhat frightening."
Cons: "My flight was delayed several times and had to rebook. Total delays were > 6 hours."
Cons: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
Pros: "Staff very courteous and professional"
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"
Pros: "Smooth flight Courteous"
Cons: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Cons: "Too many announcements"
Pros: "comfortable seats"
Cons: "delay delay delay"
Cons: "Food sold out and there was nothing left"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Pros: "to their Diamond Medallion customers"
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Cons: "Delayed because the airline misschdduled the pilots!! We had to wait for pilots to come to the plane... while one the plane"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Pros: "Service. Sweet attendant."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "The agents in the air were a lot more understanding and at least apologized."
Cons: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Pros: "They offered water and snacks It was quick"
Pros: "The crew was nice but seemed super stressed out."
Cons: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "Boarding was good"
Cons: "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"
Pros: "A good crew working to do their best"
Cons: "What else? Just too little space..."
Pros: "Comfortable seats"
Cons: "It was all good"
Cons: "No gate when we landed."
Cons: "Unexplained 3 hour delay. They couldn't be bothered to automatically rebook me to an earlier flight (other airlines do this). They also couldn't put me on standby over the phone?! I had to wait for someone to arrive at the gate and then get on standby."
Pros: "Good flight"
Pros: "Crew and seats super comfy"
Cons: "TV in the seat"
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Pros: "Crew was very nice"
Cons: "No drunk option other than orange juice or water, and orange juice gives me heartburn so more options necessary"
Cons: "Staff, room, boarding process, flight schedule and more!"
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Yes the flight was slightly empty so I had a ton of room!!!!"
Pros: "Overall clean and comfortable"
Cons: "A coffee or a snack"
Pros: "Everything except cabin comfort was fine"
Cons: "Very hot on the whole flight"
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Pros: "At Least the Staff was keeping us updated."
Cons: "No good-faith gesture was offered for the long delay. My associate and I completely missed an important dinner meeting with the rest of our team! Our team takes this trip each year and we have always drove. It' short and I then have transportation when I arrive. This year we decided to fly because it's even easier. This particular flight from Phoenix to Vegas took us longer then if we were to drive and I then spent more in RideShare. I won't be doing it again next year."
Pros: "Plane was surprisingly spacious in coach and very clean."
Cons: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "The gate was close to security, quick embarkation, departure on time, kind and professional service, decent size aircraft and overhead bins."
Cons: "Kind of dated, wifi didn’t work."
Pros: "None of the experience was pleasant"
Cons: "First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful."
Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
Pros: "Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight"
Pros: "Boarding and flight was on time."
Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"
Pros: "The crew for the most part was nice."
Cons: "It just wasn't a comfortable flight and then a extremely bumpy ride all the way from LA to NYC."
Cons: "Boarding complete chaos. Looked like Bangladesh. Very unorganized. No airline has ever explained why they do not board from the window seat out. Would reduce much confusion. Too much to handle."
Pros: "Left and arrived on time. Crew was friendly and professional."
Cons: "Passengers are packed in like sardines. All carry on bags must be checked at the gate as the overhead bins are too small to accommodate anything except a small personal bag or jacket."
Pros: "Flight was on time and boarding went smoothly."
Pros: "Good preferred seat."
Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Pros: "Smooth flight home from Cancun."
Cons: "Late arrival."
Cons: "The flight was cancelled. this is the third flight that has been cancelled to this destination. I waited for 7 hours in the airport and caught a flight on stand by. Because this has happended to me before I knew how to get a stand by ticket right away even though I was scheduled on a flight for later that day. Much later."
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "Plane was clean; staff professional; no issues."
Pros: "My flight was late leaving buffalo ny which caused me to miss my connecting flight in Phl.... Never once was this delay communicated to ONE person sitting at the gate in buffalo. I even asked the attendant in buffalo if the plane was present at 1:10 pm and he responded that it would be landing in ten minutes. We were scheduled to board at 1:16 although I am highly disappointed to have gotten home 2.5 hours later than anticipated...communication is my biggest complaint here."
Cons: "See above"
Pros: "Friendly crew. Comfortable flight."
Cons: "No seat TV."
Pros: "The food"
Cons: "Crew and the fact that they lost my bag"
Pros: "None at all. Very poor customer service."
Cons: "Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again."
Pros: "Crew was amazing, flight was amazing. No complaints!"
Pros: "It was last minute booking, I was balky for the price and the overall experience was comfortable."
Cons: "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"
Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
Pros: "Because our first flight to philly was extremely late we were going to be unable to make our connecting flight to Wilmington sooooo had to cancel cour whole vacation to myrtle beach"
Cons: "Read above comments"
Cons: "Once again the flight was delayed. Last time American Lost my connection TWice! It took me two days to reach my destination. I was cramped in a middle seat and one of the flight attendants was rude."
Pros: "On time flights."
Cons: "Middle seat."
Cons: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"
Pros: "Crew was awesome and attentive. Smooth flight and clean."
Pros: "Professional attitude of the crew"
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Cons: "Media entertainment selection"
Cons: "Bigger seats would've been better"
Pros: "The announcements for our flight was not good. When I asked the counter associate "if our flight was on time" she said yes. What she should have said was "yes we're boarding now". We almost missed out flight! Also once we were settled and was able to order our drinks, it took them so long to teturn"
Cons: "As soon as we got our drinks. We started descending which meant we has to drink fast. It was not enjoyable!"
Pros: "Crew very professional and provided excellent service."
Cons: "Boarding process chaotic."
Cons: "Several delays for maintenance and then plane in our gate when we landed"
Pros: "Nothing. At all."
Pros: "Comfort, service and entertainment"
Cons: "Flight was not on time and delayed by 2 hours."
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Cons: "Took off an hour late from a gate all the way across the terminal from the assigned gate. Promised "free" Direct TV did not work and the Wi-Fi didn't either."
Pros: "the service"
Cons: "the server"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Cons: "The crew allowed an excessively foul smelling person on the plane who was obviously Intoxicated on some illicit drug and smelled so bad that it made the entire area unbearable."
Pros: "On time Nice crew No complaints"
Cons: "Pure sugar snack"
Pros: "Crew was very friendly"
Cons: "Seats very uncomfortable"
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Pros: "We got let in first because we had a baby under 2. A stewardess felt bad for our seating at the end and gave us a free blanky for baby and a free shot for me."
Cons: "The flight was delayed 2 hrs. The back seating was horrible. One crew member made fun of my sister for walking too slow on the way out. Like seriously we were the last seats on plane and had a baby. So yes we were slow!!!"
Pros: "The space in this seat I had, was awesome. The boarding crew was rather pleasant and I loved how my gate was right next to my next gate."
Cons: "The attitudes of the flight attendants on this particular flight; they seemed highly agitated, probably because they looked tired, but who knows? Their performance reflected their attitudes."
Pros: "It was a short flight"
Pros: "The crew was nice."
Cons: "Got stuck with the last row of seats. I never previously had the last row for a flight but to be honest it was definitely the worst seats on the plane. What makes it worse was these were not tickets I bought last week but on united economy they only give you seat selection just days prior and no explanation as to why you are placed in a particular row. Stuck near the bathroom and the seats do not decline at all though they deceptively provide the button to recline your seats. Horrible experience and one more reason to not fly United."
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Pros: "Crew was nice, did their best to help."
Cons: "14 hours late"
Cons: "Departing flight was delayed, United could not get me to Richmond before 5 pm. Not acceptable. They had to book me on another airline. Never took the united flights."
Pros: "Friendly staff, great customer service"
Pros: "I would like to give a rating lower than zero for this airline"
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Pros: "Most of the flight attendants were kind."
Cons: "Some of the flight attendants were unkind"
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "I liked that it was on time."
Cons: "The flight attendants are rude and cranky. The plane was hot and over booked."
Cons: "after transferring from terminal B after a long walk then another long walk to transfer to Terminal C and another walk to baggage claim for a 70 yr.old woman and no transport available is intolerable and unacceptable! It is so disgusting that I am a frequent flyer via United Airlines and getting more and more dissatisfied cause of the troubles I'm encounterring flying with United Airlines! I should think twice,the next time I'm booking with the airline for my next flight!"
Cons: "Time on planes"
Cons: "Delayed departure again"
Pros: "Crew was friendly."
Cons: "My flight was delayed twice on both the trip out and the return. It's not such a bit deal for a longer flight, but when the flight is barely more than an hour and it's delayed for an hour each time it really starts to negate the point of flying instead of driving when you factor in the airport time."
Pros: "First of all the captain let us board early and get settled, the flight attendants were very friendly and the take off and landing were smooth, it was a great flight the seats were comfortable and the trip was short."
Cons: "Anything the flight was delayed a couple of times and then the terminal was changed at the last minute"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Pros: "Attention from crew."
Cons: "For a 5 hour flight, instead of a glass of coke or juice, I should get the whole can. Need an alternative to a cookie. some people have 'sugar problems'."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Pros: "They know their business"
Cons: "No free Internet. Costs too outrageous."
Cons: "Same as first leg of the trip"
Cons: "They only had enough to food for the front of the plane , me and everyone in back was left hungry, I have never been so disrespected"
Cons: "United told us our plane was delayed, then they cancelled it. No one notified us, we just sat there and found out for ourselves."
Cons: "Flight was delayed, overbooked and there was turbulence pretty much the whole way"
Pros: "Great service"
Cons: "Ample legroom"
Having to pay 120$ for a carry on is robbery, flights were delayed, staff was rude, overall a horrible experience
Pros: "Nothing. Waited 6 and a half hours for a 40 min flight."
Cons: "I should have never taken a chance with Kayak over southwest. Only got a run around and 700% increase in waiting on the tarmac. For 20 dollar savings"
Cons: "Cobran por maletas de mano cobran por todo"
Pros: "The crew was spectacular"
Cons: "The plane was 1hr and 1/2 late with no explanation. The chairs did not recline at all Over $300 in baggage fees 0 entertainment"
Pros: "They informed us about 5 hours in advance there was a delay."
Cons: "The flight was very late. They gave me a voucher for $50 as a consolation, but it is only on purchasing a new ticket within 90 days, not very helpful. Since they nickel and dime you for seat selection, checked bags etc, it would be nice to at least use the voucher for seat selection on my return trip."
Cons: "flight was delayed 2hrs because "the plan was messy". in my opinion it does not take 2hrs to clean a plane so I felt as if that was an excuse for something else that was bad on their part. Even if someone puked on the flight before that, that can deffently be cleaned in a quarter of that time unless the airline is to cheap to have the cleaning supplies on hand."
Pros: "The flight, the crew, the overall experience had ZERO redeeming qualities."
Cons: "I didn’t like the fact that the flight was delayed by nearly 4 hours and we didn’t receive an explanation OR an apology. Nor did they offer any sort of compensation to us as passengers. Overall- one of the worst flying experiences for me in recent history."
Pros: "The price is great, and the staff are great too."
Cons: "Delays (it is what it is) but people tell me they’re notorious for delays. Bartender at airport told me they’re shocked if no delays from them occur. Lol... refreshments are not complimentary but I expected that. Would I fly frontier again? I probably would. Great price, staff, and wasn’t bad spacing in the seats. If you’re a tall person, won’t be comfortable."
Pros: "Flight to attendants were very good."
Cons: "By the time I had added my bags, selected my seats I may as well have gone on another airline that didn’t nickel and dime you go food and drink. Will not do it again or my wife, advertise as a low cost airline but it most certainly is not."
Pros: "Very reasonable price."
Cons: "You literally have to pay for even the basic things, including for seats to recline. Cushion on seats thin and seats don't recline. 5hrs flight and No entertainment, no tv, no radio, no complimentary food...they offered a cup of water."
Pros: "The crew is really nice, attentive, and it's not hard to get their attention. They also don't bother you when you sleep and are overall quiet and courteous."
Cons: "Not knowing how long until we land. A quick "1 hour till arrival . . . 30min..." would have been appreciated."
Pros: "Price, that's all I can say..."
Cons: "I'm 5'11" and 140 lbs. Would be called skinny by most. I really feel for those unfortunate souls who get a mere 2-3" OR LESS of knee room before hitting the seat in front of them. What a joke!"
Cons: "I have not been on such a miserable flight in years."
Cons: "First the seats are the most uncomfortable metal chairs wrapped with material I've ever sat in. A 20 minute flight I could handle but after four hour flight my back hurt. You ask to review entertainment and food...why? You offer nothing substantial for either one."
Pros: "Price of flight"
Cons: "Freezing cold, food selections, price of food for quantity you get, no blankets, leg space horrible, charging for upgraded leg room seats when seats were open, only giving ppl 30 seconds to move to a an empty free seat at no chrg, plane was not clean at all in bathrooms-disgusting: walls filthy, counters dirty and grimy, door & floors filthy, soap dispenser unsanitary, crew comments|conversations about travelers, should start boarding from the bk of the plane forward"
Pros: "Crew was awesome!"
Cons: "Had to pay for each of my bags! So much for a cheap flight. I could have flown First class on American for what I just paid"
Pros: "Awful. The ground crew and the plan crew were not in-sinc. The jet way was a least 10 inches below the plane door. The stewards crowd was surley. The plane was late leaving for unknown reasons. The whole passenger group was held up waiting on the two person clean up crew to empty the trash. No one seemed to care about the passengers."
Cons: "It was the first flight of the day, we were delayed 95 minutes because a tire needed changing. Once chaanged, there was another delay to fuel the plane, then another delay to wait for another passenger to be added on this already 1.5 hour late flight. Once in the air, even basic things like menus to make basic snack & soft drink choices from were foregotten. It's clearly apparent they were never prepared for departure of the first flight of the day."
Pros: "Most uncomfortable flight - horrible seats - easy jet replica practices- will never fly frontier"
Cons: "Most uncomfortable flight - horrible seats - easy jet replica practices- will never fly frontier"
Cons: "After a 7+ hour delay, our flight from Nashville to Las Vegas was cancelled. The worst part about this was that nobody from Frontier would tell us anything. We only knew what we could find out online. Once security from the airport confirmed that our flight had been cancelled, the Frontier employee passed out an 800 number for us to call to either rebook or process a refund. Once connected, the employee offered to either refund me a total of $68.10 or rebook me on the next flight out... 3 days later. They offered no compensation for having to stay extra days nor would they offer to book on another airline. I ended up asking for a refund from an irritated and rude employee and had to pay over $600 just to return home."
Pros: "Everything went very smoothly. I have no complaints."
Cons: "No dislikes for this flight."
Pros: "The cheap flight. Smiley crew"
Cons: "The extra cost for seats and the overall situation about this airline no recline seat? Oh well."
Cons: "The flight was cancelled. No big deal. It happens. But the the manager at the ticket desk took two hours to figure out a solution. His "solution" was to print out a phone number, hand it out to each of the passengers and then tell them to call because "there was nothing else he could do for us". And then he left to some back office and didn't come back out. The phone number he gave everyone was out of service. I called the regular customer service and asked them to help me rebook a new flight. They refused and said only the employees at the ticket counter could assist. The ticket counter people offered a refund over and over. But why would I want a 100 refund when I needed to book a 3-400 dollar flight to get to my destination. About eight hours, a couple of yelling matches, getting hung up on twice, and several actual tears later, I finally got a flight booked but the earliest flight they could find was 24 hours after my original scheduled arrival time. I'm writing this thirty minutes into my wait for a hotel shuttle. Long story short, I will take a greyhound or catch a cab or walk to my destination before I ever use frontier again"
Cons: "The flight was delayed by an hour but there was no announcement made"
Pros: "Boarding was organized and the flight was on time for boarding, takeoff and arrival at the destination gate."
Cons: "The seats are well-shiort of luxurious, and there is no beverage service or entertainment. Also, you have to pay for both carry-on and checked luggage. I guess these are all things you should expect from a discount airline."
Pros: "The seats didn't recline. The flight was delayed. They lost my bag. I was going for a pool tournament, I was disqualified because I missed beginning of it. Then they lost my pool cue on the way home. They didn't even care about any of my loss. Never again."
Cons: "My flight was delayed and they lost my baggage. I normally wouldn't mind but I missed my pool tournament and they lost my pool cue. They didn't even compensate me for my loss. Never again"
Pros: "The flight itself was decent if you don't mind non reclining seats and no beverage service."
Cons: "The 3 hour delay on top of the fuel spill outside the plane that added another hour of sitting inside the plane. Flashing lights and everything with no updates whatsoever. Horrible. Never again."
Cons: "Website didn't work for hours when I wanted to check in. When I arrived the plane was delayed three hours before they said that the back rows 30-38 all had to rebook because they had an issue with the plane. That next flight required me two take 2 connecting flights (7 hours of flight time) and arrive 19 hours after my scheduled departure."
Pros: "cheapest fare I could find for last minute weekend trip to Las Vegas"
Cons: "seats dont recline. very uncomfortable. no entertainment. extra charge for carry on (you will charge me to carry my own bag?) I am not checking it in. flight was delayed (last flight out of houston)"
Cons: "My flight was cancelled."
Cons: "When did Frontier become a Spirit type of airline where everything is a cost? Even a carry-on bag? Will never fly them again. No reclining seats and what was with the tray? Can it even be called a tray?"
Pros: "Boarding was pretty easy and the crew was nice."
Cons: "The seats weren't comfortable at all and did not lean back unless you were in the first three rows. Not a lot of leg room made it hard to get some much-needed rest. Took forever to get off the plane when we landed."
Cons: "I vowed never to fly Frontier again but I had to go to a funeral last minute and they were all I could afford. Our flight was delayed 2 hours after we had already boarded. They offered no options for finding us another flight or anything. All the stores in the airport were closed because it was late and they offered us no food or drinks. Seats were unbelievably uncomfortable and didn't recline. Never flying with them again."
Pros: "I liked that it was a low price."
Cons: "I didnt like that you had to pay for everything and that they were really trying to shove the credit card down your throat"
Pros: "The plane took off on time, was flying smoothly, and even arrived a bit early."
Cons: "I would have liked a little more leg and aisle room."
Cons: "I was scheduled for the Sunday night flight. I was at the airport earlier the the one and a half hour that they recommend. The flight attendant never announced boarding the plane. When other passengers saw it was almost time to board they got in a line, and she started the check in process... and never announced the flight. She also never made any attempt to call my name over the loud speaker. On Monday night after being rescheduled, my flight was 3 hours late on departing because Frontier did not schedule a crew to be there. We were not compensated in any way, we were scheduled to arrive in MKE at 4:05 am and did not actually get to MKE until 7:35 am"
Cons: "Packed in like sadines. Seats that did not recline at all, for a 4 hour flight, that is ridiculous! !!"
Pros: "I like the personality of the flight attendants and the newness of the aircraft. Also we arrived 30 mins early"
Cons: "The new seats didnt recline and im 6ft so the too if the seat was a bit short and the bottom lacked in cushion"
Pros: "Not much to like about being late, choppy air and a terrible flight crew"
Pros: "Flight attendant Mary did her best to make up for the flights short comings. She was pleasant, cheerful and understood she didn't have much to work with."
Cons: "The agents at the ticket counter as well as those boarding the flight wee very unprofessional. They should be working cleaning bathrooms instead of interacting with the public. There was a manager present who acted more like a monitor than a manager. eventhough I have a return ticket, I will not use it and prefer to purchase a ticket on another airline. You can keep the money. I wouldn't subject a mango dog to your airline and service."
Cons: "Flight home was 30 minutes late and not one rep apologized or updated passengers. Horrible communication."
Cons: "Flight cancelled 10 minutes before boarding on last flight of the day. Next available flight was four days later! I had to take a refund and buy a ticket for the next day on another airline. From now on I'll just buy my ticket on another airline to start with and save the trouble or wasting my time with this airline."
Cons: "We were at the Houston airport almost 3 hours before flight time, but no one was at the ticket counter. 45 minutes later the ticket agent arrived then told (not asked) us to move aside so they could check in passengers on an earlier flight. I completely understand the earlier flight thing, but common courtesy goes a long way! The gate agent was quite curt in his attempts to board people by boarding groups. The flight crew was tired, bored and just doing a job. Frontier will not be at the top of the list for future flights."
Cons: "0 leg room, pay for food, 0 entertainment. Solid performance again from frontier."
Pros: "Same as above. Same as above"
Pros: "The Flight was on time and the staff was nice"
Cons: "I seats seem to be smaller in size so the comfort was not as good. You have to pay for everything on the plane. This was my 1st time taking frontier so I was sure we would get complimentary snacks but that was not the case. There was no WIFI and no option to purchase it either. Overall, the Frontier was Okay."
Pros: "The crew was just great I had to leave a review. Woman at ticketing and the gate was amazing, very funny kind and accommodating! Flight attendants were the same as well, made the experience very pleasant :)"
Cons: "You have to pay for a bag, zero entertainment & zero free snacks :("
Pros: "Had to cancel flight because of long delays. Actually went smoothly and got an appropriate refund. Wasn't expecting that to be easy but it was."
Cons: "Carry on bag fees made it more expensive at the end. First flight was delayed 6 hours ended up having to buy another flight last minute"
Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."